Q&A With Our Service Technicians

If you or a loved one are considering purchasing or renting mobility equipment, it’s sometimes difficult to get all of your questions answered. At 101 Mobility, we take pride in every job we are met with. Our factory certified service technicians are with you every step of the way, ensuring a top-quality mobility experience. Whether you’re interested in stair lifts, wheelchair ramps, auto lifts, or patient lifts, here are the answers to some of the most common mobility equipment questions:

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*One of our skilled service technicians pays extra attention to the details while installing a straight rail stair lift.

1. How long until the product can be installed in my home?
At 101 Mobility, we custom order all of our products according to our clients’ specific needs. Because of this, unless we have the product in-stock, it may take anywhere between 7-10 business days for your product to arrive prior to installation.

2. How long does the installation of the product take?
Our factory certified technicians can usually have the product installed within 2-4 hours.

3. Does the HOA normally prohibit the installation of this kind of equipment?
Unfortunately the HOA can hinder an installation of accessibility equipment. In most cases, we will seek approval from the HOA committee and ensure we will do whatever it takes to stay within their guidelines. In most cases, this requires ordering a product that matches the color scheme of the community. We are more than happy to assist in communicating with the HOA and explaining the process to them.

4. What happens in the event of a power outage?
Most of our equipment can be or is equipped with battery backup. In the event of a power outage, the equipment usually gets 10 cycles, up and down, before needing to be recharged.

5. Does 101 Mobility offer any product warranty or provide preventative maintenance?
101 Mobility offers a 1-year labor warranty in conjunction with the manufacturer’s warranty on parts. Additionally, for further peace of mind, an optional preventative maintenance package can be purchased. This includes regular scheduled maintenance to avoid future repairs.

6. What if I can’t afford this equipment?
Many of our locations offer rental programs that include a rent-to-own option. This option can be very beneficial for someone unsure about their purchase or for the budget-minded consumer.

7. What makes 101 Mobility different from other accessibility equipment providers?
101 Mobility is a fairly large network of dealers strategically located across the United States. Client care and a job well done are our priorities, and our service team works hard to ensure complete satisfaction. 101 Mobility also offers a free 1-year warranty on the equipment we provide. We are a national leader in the mobility industry, selling, installing, and servicing a wide line of accessibility equipment.

 

Ready to take your accessibility to the next level? Get started by finding your local 101 Mobility. Our team is here to answer any other questions you may have!

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