101 Mobility Charlotte Reviews


Ladson, SC
Professional personalized service provided in a timely manner. Updates given as needed on progress and/ or changes to scheduling effectively promoting time management for all involved!

Mocksville, NC
Professional and honest employees. Appointment was messed up and the lady admitted that she should have noticed it. I like when someone makes a mistake they own up to it. We all make mistakes but not all will admit it. We have been please with the product and service.

Olanta, SC
Reliable, sturdy equipment along with quick installation. Great customer service!

Charlotte, NC
The lift system made our life so much easier!!

Hilton Head, SC
Very easy to operate and my husband and I both use it for ourselves and heavy groceries!

John's Island, SC
Service was incredible after a slight delay. Can’t say enough about Caedon’s service and patience and willingness to stick around as long as it took for us to feel comfortable. Thank you.

Greensboro, NC
Good and prompt service

Ridgeville, SC
This has been a tough fix on my old chair lift. They always approach it with a smile and arrive promptly.

Harrisburg, NC
I spoke with someone over a year ago & when I decided to have the lift installed, they were ready to install in a bit over a week! They had the lift installed in about 8 hours! The lifts are working great, however the top one takes a bit to get moving. Thank you!

Charleston, SC
Very professional both on the phone and in person. John, Caden and Abby were very helpful and our project was completed the next day.

Isle of Palms, SC
The installation team did an outstanding job. Their expertise and professionalism were evident during the entire task. The care Caeden exhibited showing my 90 year-old mother how to use the chair was terrific. I was completely satisfied with the product and service. 5 stars! Would not hesitate to recommend 101 mobility.

Charleston, SC
Very quick to respond to our issues with the chair and will definitely use again!

Hamptonville, NC
The stair lift works great and was installed quickly.

Mount Pleasant, SC
My family and I are pleased with the products and services provided by 101 Mobility. We were pleased with the professionalism of the staff and the customer friendly attitude/communication. I would definitely recommend the services of 101 Mobility to those individuals and families who need to provide a safe living environment for their loved one.

Winston Salem, NC
It is easy to get service. Also my technicians, with the exception of last March, have been excellent. They work quietly and efficiently. Last March two guys came. They spent about five minutes and did not do anything.

Seabrook, SC
The service was fantastic. Abby, who took our calls was a delight to work with.

Rockwell, NC
Everyone at 101 Mobility was fantastic and the Bruno stair lift has exceeded our expectations. Very shortly after contacting 101 Mobility, Aria came out and discussed with us our needs and provided options that would meet our needs for a stair lift. She understood perfectly our situation, was very professional and treated us like family. She kept us updated and informed throughout the whole process. Courtney made precision measurements of the stairs that provided a custom fit. Lisa was prompt and courteous in providing timelines for installation and contract information. Daniel and Michael were very friendly and professional when installing the lift. They made sure we understood the stair lifts operation and maintenance and answered all our questions. After researching stair lifts it was clear to us that the Bruno was the way to go and we are more than pleased with its ease of operation and great aesthetics. Most importantly, the Bruno stair lift enabled us to bring my Mom home to live with us....and that makes the Bruno priceless!! Thank you 101 Mobility

West Jefferson, NC
Your technicians are VERY professional, and pleasing to be around. They answer any questions you have, and are VERY knowledgeable about the product they are working with. YOUR CUSTOMER SERVICE CAN'T BE BEAT!! I had a problem with a chair lift. One of your technicians came to my home (outside of West Jefferson, NC) from your office in Salisbury. He replaced a part that seemed to solve what appeared to be the problem with my chair (in that it would go down the stairs but not up the stairs...and his solution was replacing the toggle switch which makes the chair go up or down). The next day, the chair again failed to go up the stairs. Two days later another technician came (again to West Jefferson from Salisbury) and found an unseen wiring harness problem. He fixed it, and you guys charged me nothing for the work done by the second technician!!

Charleston, SC
It was a fast process, the equipment is reliable and sturdy, built to meet our needs and our space, it’s affordable compared to others and the representatives were super friendly and very helpful.

Advance, NC
This company has been a great help to us. They understand my husband's needs and how to help us meet those needs safely. Customer service and installation receive an A++ from us and we would highly recommend them to anyone who has special mobility needs.

Charleston, SC
Great service ..the technician, John , was great on time and got job done ...also Abby in the office and also checked on site was great..highly recommend this company

North Charleston, SC
Excellent product! Installation was very professionally completed.

Goose Creek, SC
The 101 Mobility people we worked with were top notch! We were in a desperate situation as our stair lift had stopped working.I have MS and my husband has had lung surgery so we were literally stuck. They were truly a Godsend. They were prompt,extremely caring and did a great job! The stair lift works better than ever! Caden took the time to explain more about the lift then the people at the company we bought the lift from. We were blessed to find them!

Charleston, SC
The product seems to be well made and installed. Caeden and Abby are a customer service dream! Highly recommend! We are repeat customers!!

Pleasant Garden, NC
We have had our chair lift for over two years and it has been such a blessing for us. My husband has bad knees and has difficulty with 15 steps between our kitchen and den. And I have enjoyed it also when I have been outside working in flower beds. We are both 84 and the joints don't move like they did when we built this house 45 years ago. The lift is durable, smooth operating and the technicians are just like home folks. Just had ours serviced and the tech wore a mask while he was inside and explained what he was doing and why. He suggested tips for keeping it in tip top shape. I recommend this company and their product #10.

Summerville, SC
Easy to use and reailable mostly very helpful to anyone. Good job & more power to the company

Winston Salem, NC
Joe was an excellent installer and took his time in 'showing us the ropes'. The lift is a life-saver and we thank you for your help.

Mooresville, NC
Our 101 Mobility stairlift has reduced my anxiety tremendously as I feel that my husband can now safely get upstairs to the bedroom without the risk of falling. It could seriously be a lifesaver!

Charlotte, NC
Very helpful and ran well! No problems at all!

Fort Mill, SC
Exceptional customer service and very attentive to our needs and budget. Our installation was done in a timely manner and the installer was very knowledgeable and curtious.

Folly Beach, SC
From the first phone call I knew this was going to be a good experience...you can’t fake genuine concern and willingness to serve. I think good communication is part of why the service is so good. I knew who was coming, what they would do, what it would cost, and got understandable explanations as to repairs/maintenance needed. Very professional and personable employees.

Salisbury, NC
Service is very very great and they know what they are doing. Everything is great

Clemmons, NC
The 101 Mobility employee, Joe Hortie was exactly on time, and worked with the old Bruno Stair lift with great expertice. He never berated it for being 19 years old, and took his time, exploring all possibilities for the charging problem. He installed new batteries, and looked for reasons batteries were being drained within 2 days of instillation. He inspected the wiring, electrical connections, and worked on solving the problem creatively. Having everything mechanical checked out, he then concentrated on the direct charging issue. The chair was not seating properly in relation to the Positive & Negative connection when lowered to the bottom, because the rubber "gasket" was worn down, thereby preventing the + - poles to actually seat properly. He remedied the problem in a very simple way, and the chair is working perfectly now. His trouble shooting skills, plus his enjoyment in problem solving issues were teriffic, and he was also happy that we did not need to buy a new charger. If we were to have further problems in the future, I will definitely call 101 Mobility and request this mechanically minded young man and will gladly recommend your company to anyone in need.

Charlotte, NC
Your customer service is great. Very quick response to service requests. Representatives always do a good job. Great service after the sale. Which is very hard to find nowadays.I’d highly recommend your company to anyone who needs mobility products

Georgetown, SC
It was excellent!!!

N Charleston, SC
The sales and installation teams were very helpful and informative. I would recommend that the chair would be designed to rotate both the left as well as the right. Also the diameter of the 180 degree bend in the rail is too big. A smaller diameter would move the rail closer to the wall and give me more stair space.

Vance, SC
Very good product and expert installation, on time and efficient.

Statesville, NC
Very easy to work with and schedule

Charleston, SC
101 Mobility’s services were outstanding! From the initial contact with Abby to the installation by Caeden everything was done with professionalism, dedication and courtesy. They even went above and beyond when I requested a second chair to be installed the morning of scheduled install! They installed and got running both sets on same day! I highly recommend this company because of the great service. The stair lifts work great too! Thanks again!

Moncks Corner, SC
Abby was extremely helpful and really helped to get the ramp we needed at an affordable price. John was very professional and spent the time to understand what we needed/wanted. The ramp was installed when they said it would be. Highly recommend this company!!

Garden City, SC
Your product is top of the line. The service is superb. From phone to office to sales person and install. Everyone was kind, professional and very helpful.

Davidson, NC
I like my new freedom of mobility and its reliability. You're a great team!

Mt Pleasant, SC
Very professional and polite and on time! fixed the problem and explained to me the situation. $200 service call is a little high but call was needed. overall very happy.

Charleston, SC
Mobility 101 provided extremely timely and exceptional customer service to me and my customer. I was impressed with their concern to deliver high quality work. Their communication with me and follow-up was excellent. I would gladly employ their services in the future !

Beaufort, SC
The product is what I need to transport my wheelchair and the service was second to none.

Kannapolis, NC
The professionalism of the workers.The care & concern of our home.The quality of the products used.

Monroe, NC
It is an excellent piece of equipment. Good service

Bluffton, SC
The team was great and really supportive.

Charlotte, NC
Came quickly-did a nice job too!

Charlotte, NC
Service quick. The person that installed it was very polite and respectful. Product is good and comfortable.

James Island, SC
Ramp is substantial and the installer went the extra mile to make certain it suited my needs. He offered suggestions to solve some tricky areas and applied them. All of the people I dealt with were professional and pleasant. Hopefully I won’t need another ramp, but if I do, I’ll call 101 Mobility. Karen Charleston SC

Greensboro, NC
I love everything about 101 Mobility from the staff down to the job that was done. Everyone is very kind and always willing to work with their customers. I will certainly highly recommend 101 Mobility.

Charlotte, NC
the whole experience was excellent and my physical condition improved conciredably.

Winston Salem, NC
Stair chair,the service that you send out are kind and efficient.....the lady that answers the phone is very nice and efficient. ..well pleased

High Point, NC
Well installed

Hilton Head, SC
I am an Interior Designer of over 30 years. This was a first time installation for me! I did my research and chose Bruno. My client of over 25 years, is 92 years old today! She could not be happier!! The Bruno chair is the Cadillac of stairlifts. It is a smooth ride, safe, and easy at any age to operate. 101 Mobility has the best customer service and staff! I pride myself in customer service, and my clientele have come to expect it. I was not disappointed!!! Abby took my original call and never left my side with information and efficiency. The technicians were knowledgeable, thorough, tidy and respectful. Everything I would expect in my clients home. I cannot say enough, how pleased I am. They were very patient with their explanation of details and operation. It was a very long day for them. They receive from me a 10++++++++ Sandee Voedisch Casual,Elegance interiors Hilton Head SC

Salisbury, NC
Your product works well and is easy to use.

Murrells Inlet, SC
Abby Rojas was accommodating and informative. They had the device we needed.

Folly Beach, SC
Abby was wonderful. I was not here at he install but my mother said they were so nice and took the time to show her everything so she could understand.

Concord, NC
You look pretty good I would recommend some of the needed a ramp!

Charlotte, NC
The installation was handled expertly. The equipment works exactly as we hoped. Your installer was pleasant to have around

Pleasant Garden, NC
The Bruno stair lift looks great. Just installed but seems to work well. The installation was much smother than I had expected. I'm looking forward to many years of riding the stairs.

Mooresville, NC
Good personable service. Quick, easy in and out. Good price.

Charlotte, NC

Gibsonville, NC
The owner/operator was: timely in responding to our inquiries; clear in the services and costs involved; told us what and when they could provide what we needed and fulfilled what she told us; did not try to sell us things we do not need. This was a quality interaction. The installer was on time and told us how long it would likely take. He was courteous and provided excellent instructions on operating and taking care of the stairlift. Rating: A+

Summerville, SC
The team and products at 101 Mobility, are hands down the very best at customer service. Abby is an incredible asset to this company she cares 1000% about her customers. Abby will treat you like family. Kaeden is friendly courteous, an absolute master in the mobility field. He made the installation and operations work seamlessly together. I will recommend 101 Mobility to every and anyone looking for mobility solutions. Without any hassles. We love the team and products at 101 Mobility. Thanks ever so much. Carl Seiler

Greensboro, NC
Great timely service!

Charlotte, NC
Excellent product, flawless installation, and reliable customer service!!! I highly recommend 101 Mobility for the outstanding way they handled my request for a stairlift. They answered all of my questions patiently, sent enough information for me to make an informed decision, and sent a very professional and personable installation representative to fulfill the order in a timely fashion!

Hannahan, SC
I was impressed by the responsiveness and flexibility of your team, they all seemed very motivated to provide quality service.

Asheboro, NC
every thing is done real well.and the service is great.

Summerville, SC
It was a pleasure dealing with Abby and Caeden. The installation of the wheelchair ramp was professionally done, and I am extremely satisfied with the product.

Bluffton, SC
Very professional, competent and helpful. Did an excellent job

John's Island, SC
Owners are very professional and helpful. Installation was smooth. The stairlift is working well for my father.

Ridgeville, SC
The personnel - very courteous, accommodating & talented in making necessary repairs

Summerville, SC
Great customer service, good rental prices

York, SC
The young ladies personal testimony about the company.

Kings Mountain, NC
Efficient, timely, knowledgeable

Kiawah Island
Kiawah Island S.C. is a very difficult place to get any home improvements or additions completed. Their Architectural Review, Building Inspection and Town permitting are nightmares for Contractors, not to mention Home Owners. 101 Mobility and my General Contractor hung in there and over the 4 1/2 months that it took to get the job done, remained positive and courteous through the entire exasperating process. In our situation, a change in product had to be made after the initial order and 101 Mobility worked with us to resolve the problem and provide an affordable solution, despite the fact that ours was a special order situation, again because of Kiawah restrictions. All in all a good experience for us and we especially appreciated Caeden Zlata who was our Company contact.

Moorseville, NC
We have had a great experience with this company so far! Great customer service, and we are happy with our rental product.

Charleston, SC
I am very pleased with the ramp you installed. Even though I didn't give you much notice for needing it, the ramp was installed within a few days of my request. Thank you very much.

Lake Wiley, SC
Did what expected. Efficient & polite

Trinty, NC
The safety and security it gives to my mother

Murrells Inlet, SC
Courteous and knowledgeable sales staff who listened and understood my needs. Fast and efficient installation crew who installed my ramp and texted photos of the finished product. Great job!

Indian Land, NC
Good service. Easy to contact company. A real person answers phone and not a machine. Repair man Joe H. arrived at time stated and worked until he had found and repaired lift. Thank you

Beaufort, SC
I LOVED my experience with 101 Mobility. Abby was incredible to work with, and I would love to partner with her again. Thank you all so much!

Greensboro, NC
The product and service are good

Summerville, SC
I'm glad that i located your company and looked forward to learn about your line of BRUNO stairlifts. I met with two of your reps and asked them a lot of questions, which they easily answered. I had done some research on the internet and was impressed with the large number of very positive reviews of their stairlift's. Based on what we saw and heard during our meeting, we selected the Bruno Elan straight rail model for the installation on one of our two set of stairs. Yesterday, exactly 10 days after signing the papers, the stairlift was installed. It took about 4+ hours. The installation was done by the same person who initially met with us the week before. He knew what he was doing and the installation went smoothly. While it's still very early we think we made a very good choice. The lift is manufactured in Wisconsin and it looks to be well built. Backed up by a very strong 2 year initial warranty and a lifetime major components warranty, i suggest that people who are in the market for a home stairlift need to look at the Bruno line of products.

Concord, NC
The understanding and caring of all the personnel can't be beat!

King, NC
Well made, great technician .

Summerville, SC
Excellent job, fast, reliable, best service from a service company. Thank you.

Winston Salem, NC
First class all the way. We are very satisfied and will recommend you and Bruno to others. Thank you

Mt. Pleasant, SC
Quick response Onsite install Professionalism Durable materials competitive pricing

St. Stevens, SC
The work was done right and in a timely manner. The weather prevented it from being sone on the day it was scheduled.

Charlotte, NC
I’m very impressed with the quality of my chair. I also liked that it’s made in America and the many power options

Winston Salem, NC
This stairlift has been a life saver for me! It has given me the ability to recover in my home, with the comforts you need during the healing process. I'm very thankful for this service and the ability to "rent" such a useful device!!

Burlington, NC
The two stairlift installers did a good job. The stairlift works well.

Mint Hill, NC
It gets me from one level to the next without shortness of breath

Charlotte, NC
The ramp is of very good quality and is just what we needed. The ramp was in place when I was told it would be.

Salisbury, NC
Accessibility. Ease of use. Knowledgeable and professional staff.

Concord, NC
The product and the people are excellent

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