101 Mobility Detroit Reviews


Troy, MI
Workers were prompt, polite and productive. The stair lift is neat and easy to use.

Southfield, MI
Prompt service and ability to repair chairlift

Jackson, MI
IT WAS A GOOD PRESENTATION AND INSTALLATION WENT WELL. (A COUPLE OF NICKS IN THE TRIM ON THE STAIRWELL, BUT CAN BE TOUCHED UP) THE STRAIGHT STAIRWELL, MADE IT AFFORDABLE. WE LIKED THE WARRANTY AND OTHER FEATURES. OFFICE PERSONNEL WERE FRIENDLY AND HELPFUL. I HAVE MADE GOOD USE OF THE STAIR LIFT, I NEEDED IT QUITE BADLY TO BE ABLE TO GET UP AND DOWN THE STAIRS. I CAN'T IMAGINE BEING WITHOUT IT NOW.

Clinton Twp, MI
You're fair with your service. The technician who serviced our chair was professional and efficient. And was able to come out quickly for the repair. My mother is 81 and has one leg, she needs her lifts, they're absolutely necessary. Your staff is friendly, and helpful as well. Thanks!

Waterford, MI
Always knowledgeable and efficient. Kind and courteous. Thank you!

Milford, MI
Keaton Ayers was thorough and professional for two stair installations. He communicated well during all aspects of the sale.

Sylvan Lake, MI
We were very impressed with your services. Everyone in the office was very informative and helpful. The installer was polite, friendly, and very professional. He set up the installation very expertly and quickly. My husband, who has Parkinson’s, absolutely loves the new chair, and I use it too! We are delighted with the service and the product. You have helped our lives tremendously. Thank you so much.

Clarklake, MI
Very good experience. Sales and install both very knowledgeable and professional. Zero surprises. My 'rents are very pleased with the results.

Clarkston, MI
Love the new stair lift! Now able to get up my stairs in a minute versus 20 minutes pulling myself up. Or, having assistance going backwards pushing me up step by step. There was a 10 day delay due to it not being able to locate once it left the manufacturer. Which was disheartening due to thinking each day would be my last trip up & down the stairs with difficulty. However, now relieved to have my independence back!!

Taylor, MI
I was in a bind because the previous company I had servicing my stair lift went out of business. I called Bruno and this was one of the companies in my area that was a licensed Bruno contractor. They were able to come out quickly and the technician was prompt, reliable, and very nice.

Clarkston, MI
From the first call to installation it was fast. Price was reasonable & everyone we dealt with was nice & professional. So far my Mom is loving her chair stair lift!

Leslie, MI
Great service, very reasonable price.

Bloomfield Hills, MI
We got good advice about available features that we wanted/needed. Everyone from 101 Mobility was pleasant, helpful and professional throughout the process. We were able to get the stairlift installed quickly... from initial contact with 101 Mobility to our final payment on a job well done.

Troy, MI
I had a ramp installed at my father's house. All the staff I encountered were professional and addressed all the questions I had. I also did not feel rushed to make a decision.

Clawson, MI
We had the unfortunate situation put on our lap with my dad, anything he needed after his hospital discharge was upstairs! We called around and learned a bit in the process. Mobility 101 was awesome, informative, and able to get us what we needed stat! From our salesman, to installer, and customer service, excellent experience for us, and improving my dads life emencely! 10 out of 10

Shelby Township, MI
Very helpful in determining best product for our needs. Took all the time that was necessary to explain how to use the product.

Portland, MI
Works good!

Westland, MI
101 Mobility were great to work with, communicated well throughout the whole process, answered any questions we had and the ramp looks great!

West Bloomfield, MI
Quick response, quick delivery, the chair looked brand new.

Rochester Hills, MI
Products are quality and installations and maintenance are excellent.

Rochester Hills, MI
Very happy with the service. It was the best I have seen in a long time The two guys did a great job with not a lot of time wasted I am very happy and grad that I got your number from the Bruno Co. I called the 800 number on my unit and they gave me your number Thank you for the fast service Douglas Barber

Warren, MI
Products are great quality and easy to assemble. Service was exceptional, even though we were in the midst of a pandemic

Brighton, MI
Has the best rental program I could find.

Southfield, MI
Quick and professional customer service. Thank you!

Grosse Pointe, MI
Very polite and responsive team members.

Lake Orion, MI
.Easy to use, looks good. Installment was quick and workers were professional

West Bloomfield, MI
knowledgeable of the product and how to install/service the lift

Grosse Pointe Shores, MI
On both ends, 101 Mobility did exactly what we agreed, when we agreed, and did excellent work. Stairlift has moved 500 miles, and is running in new location just like intended. Nice folks, good, work, reasonable pricing - can't ask for more.

Walled Lake, MI
Good product. Service is very reliable. I am very satisfied.

Detroit, MI
Quality and quickness to service.

Bloomfield Township, MI
We have used 101 Mobility multiple times over the years for problems with our stairlift. The in-office personnel, usually Shawna, has always been very pleasant and accommodating. The technicians, usually Kerry, have been quite knowledgeable and able to fix the stairlift problems . They're also respectful of us and our home.

Macomb, MI
Chad, is a OUTSTANDING PROFESSIONAL!!! He was able to meet my needs and exceed them. I was working with one of your competitors on another product and wish I would of met Chad earlier because I would of have gave him that project as well. Thank you and GOD Bless Chuck Sansone

Westland, MI
Worked with the down payment very courtesy came out quickly and set up the ramps and did a very good job

Bloomfield Hills, MI
First rate chair and the finest and best service on product!!! Even maintenance to assure product in tip top condition!! Yes would recommend this company *****

Grosse Pointe, MI
I have only had the stairlift 2.5 days and it operates flawlessly. It is very simple to operate and is quiet. I purchased the unit on Wednesday via internet and telephone. It was installed in 3 hours on Friday. You can't get much better than that!

Inkster, MI
It was affordable and we'll kept

Detroit, MI
I use my chair ever day and it is well built. When it was time for service the tech. person came right on time. Glen F. Morrison, Sr. 784 Marlborough St. Detroit, MI 48[PHONE NUMBER REMOVED] [EMAIL ADDRESS REMOVED]

Waterford, MI
the rep was very experience on what needed to be repair,plus he was very polite. the repair was completet as promise....

Highland, MI
The stair lifts work well. It moves smoothly and quietly and is simple to control. Intrusion into stairway space is limited. The only complaints at this time are the noisy power seat swivels and the clattery and difficult footrests operation. A 180 degree seat swivel would be an improvement so it could be used at both ends of travel.

Clinton Twp, MI
The technician that serviced our chair was professional, but personable and thorough. The field agent who handled the sale was great. Chad I think was his name, excellent representative for your company. Both were actually. Of course my mother who uses the chair wanted special consideration with your service/repair response time due to her having only one leg, and unquestionably requires the lift twice a day. There are many who do. She just thinks there should be some sort of emergency service. I’m letting you know so that her sense of justice may be assuaged.

Milford, MI
Professional experience from initial inquiry to installation. Sales and follow up were excellent.

Battle Creek, MI
Professional appearance and demeanor. Fully transparent. Timely and courteous. Good product

West Bloomfield, MI
When my chair lift broke down, I called and 101 Mobility and they had someone to my home within four hours. He was a nice young man who had very little experience with chair lifts, but he got the job done with help from a factory engineer that he called on his cell phone. I was totally satisfied.

Grosse Pointe Woods, MI
Quick responses; nice, knowledgeable people, reasonable prices

St Clair, MI
Good customer service. Nice product

Oxford, MI
The phone conversation. Very helpful & The lady who took care of me from start to finish was very professional

Almont, MI
My wife and I were very happy with the help and service they provided. Our current scooter which was very old quick working and we were able to get a replacement very quickly and it fit our budget I can see why they have a 5 star rating.

Warren, MI
Grab bars, so very needed in every bathroom. Fast and great service. Thank you for meeting or beating my price. Chad and Kari, Kudos to these gentlemen. Because my husband was coming home from the Acute Rehabilitation Center. And I was a little crazy and confused and these two walked me right through it...... We appreciate you. Joe and Betty Levell

Belleville, MI
You did what was promised.

Okemos, MI
First and foremost the product (Bruno) that 101 Mobility offers is made in the USA. Everyone was extremely knowledgeable and professional. I really liked that after the chair lift was installed Keaton made a follow up telephone call. My entire experience with 101 Mobility has been awesome. Thanks.

Detroit, MI
We’ve had good service but house calls are too expensive to fix your own equipment. We’re too old and disabled to do all the maintenance.

Pewamo, MI
Fast friendly service.

Marshall, MI
The chairlift is easy to use. It is made for a taller person so I have a bit of trouble reaching the footrest and the back of the seat. But I’ve made it work and it sure beats climbing the stairs!!!!

Brighton, MI
Keaton is an excellent help and did a great installation.

Wixom, MI
Understanding people, which go beyond to support the needs of people

Rochester Hills, MI
Salesman came to our house to assess our needs. Ramp in garage was installed very efficiently by Chris. We know it will be very handy for my husband when he comes home from the hospital.

Macomb, MI
Excellent service at a fair price! Great staff. Paula with Vitale Companies

Troy, MI
The price and the quick install.

West Bloomfield, MI

Waterford, MI
Friendly knowledgeable service. Quick response. Courteous and efficient office staff

Woodhaven, MI
Liked that you had an operating/functional display for the Bruno chair stair lift system at your location in Plymouth. I am an engineer. This made a big difference in my purchase decision. I started by thoroughly vetting the Bruno system and their company and yours on-line... came up solid. Kyria/Shana at site in Plymouth was proactive and available for my son to visit your place with no hiccups. Sales person who came to the house for the estimate was outstanding in knowledge, efficiency and demeanor. Quote was fair and competitive. Chris who did the installing was efficient and capable. Need to fix a squeak.

Detroit, MI
Service was prompt and guy was knowledgeable and very thorough.

St Clair, MI
The high quality of my chair however I wish I could remove the chair myself when necessary instead of paying $150 for removal and $200 to put back on

Auburn Hills, MI
The employees were all very friendly and helpful!

Howell, MI
The ability to rent was perfect for us

Harrison Twp., MI
Have had a few issues with charging of the unit. Each time I have called for service 101 mobility was able to meet my need in a timely manner. The service personnel are professional, understanding and very knowledgeable. They always call before arriving.

East Lansing, MI
I'm impressed with both the stair lift and the service providing for its purchase and the instillation itself. Thank you

Jackson, MI
Easy to work with 101 Mobility. Worked with us to get an earlier install date, which greatly helped our situation. Quick install & worked out a few kinks to our satisfaction.

St Clair Shores, MI
Friendly technician who was able to answer my questions and repair my lift.

Webberville, MI
Excellent products and service.

Lincoln Park, MI
Fast friendly service.

Grosse Pointe Park, MI
The chair lift has been beautifully installed. My husband emerges from rehab tomorrow, and I look forward to his being able to reach the second floor of our home with ease.

White Lake, MI
Price and quality.

Novi, MI
Products I chose and installation was done by 101 Mobility. Overall experience was good,

Reading, MI
Hamilton was very responsive to our request to solve our handicap accessibility issues. Impressed that he actually took the time to drive and inspect our church. Quotations were detailed and reasonably priced. Kari and crew member did a marvelous job of installing our new VPL. After state inspection, Kari took time to explain the VPL operation to several of us. He didn't seem rushed and devoted as much time as we needed. Would definitely use 101 Mobility again if we ever do another lift.

East Lansing, MI
The installer was very nice, knew everything about the product, and was fast! The sales rep was so helpful. Thank you for helping me get our chair lift installed, and my husband downstairs again!

Clarkston, MI
It does what you said it would do. It takes me up and down my curved stairs easily.

Martinez, CA
Every year when we visit Michigan we rent a scooter from 101 Mobility. They have been wonderful! Can't do better, see you next year, Jay & Kelly

Rochester Hills, MI
Entire staff from receptionist to sales to installation was helpful and competent

Oakland Township, MI
Stair chair works great. Had service crew out for preventative maintenance.

Royal Oak, MI
High quality and very professional staff.

Plainwell, MI
I like the fact that 101 Mobility does the whole installation package. A lot of your competitors want all the prep work done in advance by a third party (cement work, modifying the deck, etc). Also, even though they had some delays in getting here, they worked late until they got it done.

Turner, MI
The lift is exactly what we wanted.

Milford, MI
Have not moved in yet!

Bloomfield Township, MI
Everyone I have spoken to beginning with the first phone call to your office and including your service technicians have been very courteous and helpful. The problems with our stair glide were somewhat complicated but your service techs are quite knowledgeable. I also appreciate that they explain the problem and what can be done to avoid future recurrences.

White Lake, MI
I am very satisfied with the product and the installation of the unit and the sales presentation, refreshing for a change. Thank you , Jerry Wilson

Troy, MI
Focused on my needs and didn't try to up-sell. Very pleased with the stair lift.

Waterford, MI
the chairlift(rail) is made very strong. the chair and attaching carriage is well built. the install, even though I have a 1/4 circular stairs was completed in less that 3 hours. I had new carpet installed the day earlier and the installer advised me to make the chairlift installers aware that drilling or screwing thru the carpet may cause it to unravel. It was completed without any unraveling.

Detroit, MI
Your product appears to have been made with exceptional quality. The operating of the lift runs smooth and is quiet. It would be helpful if there was operating instruction posted near the switch to operate the lift, since different people will be using this lift for the first time.

West Bloomfield, MI
Great customer service, excelent quality of the ramp, nice and professional staff.

Brighton, MI
The service was great and the stairlift works great!!!! My back, legs and heart thank you !!!!! The ease of using the stairlift is great. Your installer was great explaining things. Do you have a service plan or some think?? The installer told me about things to do which would be difficult for me to do. Thank you, Caroline Gustafson Daniel Dr. Brighton, MI [EMAIL ADDRESS REMOVED]

Westland, MI
Kerry was awesome on the install and how to operate and maintain the stair lift.

Burton, MI
We needed a ramp, and I could find no one to build it here in Genesee County. You got it here in time for us to use it. Thank you

Clarkston, MI
Great product! Salesperson Brian was very knowledgeable of product. Quick to respond to calls for information, I like that he was not calling me for a commitment. This gave me the time to do my research. When I explained my concerns about where I thought the lift should be, he directed me to a new style unit that would fit in the space I had available. It works beautifully. The installation had a rough start due to a flat tire but Cary and Chris were VERY professional, no grumbling or swearing (unusual in this world today), very patience with showing my mother how to operate everything. I was very impressed. Nina in the office is very efficient with whatever paperwork was required, sending confirmations whiteout being asked. All in all a first class operation. I had contacted one other company, they were going to deliver a 400 pound machine to my driveway and expect me to get it moved wherever it needed to be. Right, if I could do all that, why would I need a lift? 101 Mobility took care of all that. All I needed was to pay the bill, no other worries.

Troy, MI
Prompt, Friendly and professionql service.

Roseville, MI
Great company!

Alma, MI, MI
Customer interaction

St Clair, MI
Fold up rail

Berkley, MI
Installation was quick and simple

Washington, MI
The install was drawn out over a week because the wrong rail length was sent. After the correct part was received the install went smoothly. The crew installed the lift and left the site clean. My only complaint is that the lift must be folded for the call buttons to function. I have only used the lift a few times since it was installed and it is functioning well and is very quiet.

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