101 Mobility Houston Reviews


Houston, TX
From initial presentation to installation they were great. Excellent service for fair price.

Houston, TX
Everything!

Katy, TX
The products are always what we look for and need. Service is great, friendly and professional staff, both on the phone and in person. Installation personnel very professional. Thank you Christy and Christian, great job.

Houston, TX
Expediency.

Friendly and knowledgeable staff. Will definitely make them my go to store.

Woodlands, TX
The folks at 101 Mobility are the Best and I’ve worked with several different companies! They are professional, reasonable, very knowledgeable and so very nice to work with!! Christy runs the office and she is LOVELY! Do yourself a big favor and shop no further! Sincerely, Ann Buist

Sugar Land, TX
The service was remarkable and chalks as one of the greatest service encounters I have had during my lifetime. The service from the Manager Christi & the owner Christian was nothing short of excellent. Christian put my needs first instead of his business and he visited my house on four separate occasions to address all issues and even spent several hours searching for suitable solutions for the issues I was having and even offered to refund my money in full if I was not happy even after installation! At the end of the day I am pleased to say that I love the ceiling lift which has made me so much more independent as a paraplegic. My final parting comment to all is simple. " Buy with COMPLETE confidence" . Michael U.

Pearland, TX
Prompt, friendly and efficient service!

Columbus, TX
Great products, great service, great people. You're in good hands with 101 Mobility.

Spring, TX
I appreciate the honesty and the time that is taken to explain what service my lift needs in order to work. They have worked with me on prices and ways to pay for the services that I need in order to stay mobile. It is easy to take advantage of people who are in need, as I have by another mobility company. I trust these people and I am thankful to have found them.

Columbus, TX
I was about to call y'all to see if we should set up a check up for the system. Works fine but think maybe we should insure all connections and alignment is good.

Humble, TX
Very Friendly and showed concern and intereste, in what I was needing and was so positive that they could help me!!

Sugar Land, TX
Very professional and easy to work with. Responds to calls in a timely manner and completed work within a few days. Excellent service and very knowledgeable.

Hankmer, TX
High quality materials (lifts) and I feel certain your employees are competent and know what they are doing concerning installing these heavy duty lifts. It looks great, works well and I hope it lasts a long time.

College Station, TX
They meet my daughter's needs by making possible for her to be independent thereby improving the quality of her life. Customer service was awesome. Kristi and Christian were a pleasure to work with, especially Kristi who earned my confidence with her demeanor, knowledge and communication skills.

Rosenberg, TX
Helpful and friendly personnel and they have great knowledge of the products.

McAllen, TX
Great service before and after the purchase. The staff at 101 Mobility in Houston were very helpfull and undestanding of the situation, they went beyond for us.

Houston, TX
Prompt and very efficient friendly service.

Spring, TX
Crew that did the concrete work for the pool lift base did a very neat job. Looks great. Lift installers arrived on schedule and assembled the equipment in a short period of time. They made sure I was comfortable operating the equipment. The pool lift meets our needs perfectly.

Houston, TX
well informed salesman and a competent service tech office staff was very helpful with my issue well run company willing and able to help

Spring, TX
It allows us as a family to use the pool again.

Houston, TX
Good product and great service.

Bellaire, TX
Customer service

Houston, TX
The fast response in the the efficient service

Houston, TX
AFTER TWO DAYS OF USE WE LOVE IT AND IT ALSO LOOKS GREAT!

The Woodlands, TX
You weren't the first contact I had for interest in a Stiltz lift. After driving all the way across town to meet with "another" contractor he called to tell me he couldn't meet ( and I was just 5 minutes away at this point. Well trust is an important part of an expensive business deal such as this and under no circumstance was I going to give this person another try after standing me up from the get-go. I contacted a Stiltz representative and asked him if there was another contractor in my area, anyone except this other company. That is when I heard about 101 Mobility for the first time. Hint: You might want to consider getting more web exposure because your company never did show up under my initial search efforts. I quickly got a call and an appointment was setup to discuss what I wanted but this time the meeting would be at my house. "Christian", the company president, showed up right on time, answered all my questions, and had valuable suggestions concerning my needs (a Stiltz Alta Trio Thru-Car) was I had my sights set on and that is what I got. It's the only model that can accommodate a wheelchair. A soon as the lift was received by 101 Mobility they set a date for installation. For such a large undertaking, the project steadily progressed. All of the craftsmen were professionals and it was clear that they knew their business. Christian isn't just the "big wheel" at his company, he is also very hands-on. As you can imagine, every job they do is customized to some extent. The house layout is different, lift models vary, etc. In my case, the lift wasn't going to go thru the lower level ceiling into a room above - the normal method I'm told. Instead it would go up from my foyer to an upstairs landing and the railing banister would have to be cut and a gate put in. This presented it's own challenges (not the least of which was safety) but they already had it planned out and the install went mostly smoothly - trust me, in a job like this there is always going to be a minor glitch or two. The important thing is how it is handled when it happens. This is what happened to me: Only a few hours after the job was finished, a Friday evening, I discovered a small glitch. I emailed Christian and explained the problem. He immediately got back to me and indicated he would be here the next day himself ( a Saturday) to take a look. Again he showed up when he said he would and he fixed the problem and genuinely seemed embarrassed that it happened. This is the kind of contractor you want - not one who makes empty promises and doesn't stand by their work. Another example that saved me quite a bit of money. I had no idea that if a doctor writes a prescription for a lift, it can save you the cost of sales tax. In my case, the lift is for my elderly mother whom I am caring for, and she is on medicare. Well, Medicare won't cover any cost of the lift, that burden is all on me. But 101 Mobility, early on, suggested I get the Rx and they would waive the sales tax. We did and they did. Wow!

Kingswood, TX
I called about a problem and an appointment was immediately scheduled. The young technician who arrived, Aaron Hughes, was impressive in all aspects: appearance, manner, and competence. He arrived with a full set of tools, put on a pair of gloves and got right to work. In no time he had diagnosed the problem, the batteries, told us what was involved in replacing them: time & cost, and with our approval quickly got the job done. Additionally he checked out other aspects of the lift, re-lubricated where required. He was a pleasure to watch as he worked - neatly and with no lost motion - leaving all in good order when he left. A good communicator ... with a good sense of humor. We actually enjoyed the visit!!! You're lucky to have him. I've spent 40+ years in construction - I know top performance. Many thanks. Herman Archer, 2026 Hidden Creek, Kingwood, TX 77339; [PHONE NUMBER REMOVED]

Sealey, TX
VERY NICE PEOPLE. HELP A LOT.

Houston, TX
Fantastic people who work in the office and the shop. Super respectful and did everything they could to help

Willis, TX
Very professional! Delivered on time. Complete knowledge of product and installation! I have already recommended to a friend.

Houston, TX
Quick and professional service.

El Campo, TX
The employees were wonderful to work with, they showed up on time and fulfilled their promises.

The Woodlands, TX
I was very pleased with the fast response you provided. Also, the young man was on time, very knowledgeable and went right to work. He repaired my stair lift promptly and was very pleasant. I will definitely call again if I need your service and will recommend your company to others. [NAME REMOVED]

The Woodlands, TX
Would just like to thank you for your help and service, thanks to you the chair goes up and down perfect and both my daughter with MS can use it again and my son in law with stage 4 cancer is able to use it. Don't have the words to tell you how much I appreciate what all you have Done. Thanks. Don Lorenz

Porter, TX
Very helpful, friendly and service is great.

Houston, TX
The staff was very helpful and personable.

Magnolia, TX
We obviously did some market research and had three vendor home visits before we bought from 101. 101 looked to have a good product and the best price. Our lift was custom built as it was a curved staircase. The guy who visited the house was very knowledgable. He did advise that delivery time could be six weeks and 101 has little control over that. The installation crew were fantastic and installed the lift with minimum disruption. They cleaned up and gave us very good operating instructions. They made sure the lift performed as intended. We are delighted with our chair lift and glad we chose 101. I wrote this review as a public service as I know how important it is to get it right as there are so many other things going on within a family when you have to make the decision about a chair lift. Regards Steve Magnolia Texas

Jersey Village, TX
Great service

Houston, TX
Very good service. Kristie was very helpful and we are pleased with mobility 101. Thanks very much .

Houston, TX
Personalized service from start to finish !

Kingwood, TX
Our initial impression is that your expertise can be very beneficial to elderly people like us.

Houston, TX
Quiet and efficient

Houston, TX
I have not used the chair much because the house is still under construction. However, I had a party and all the guests were fascinated by the contraption and almost every single person present had a ride on it! It works fine, but moves too slow, but again this is to be expected from a chair meant for senior persons. I have had no problems with the unit so far. it works fine. Well worth the money i paid for it.

Houston, TX
The stair lift has been a wonderful item that brings mobility to our mother!! Excellent product!

Woodlands, TX
Excellent service. Knowlable servicemen. Fair prices. Great staff.

Houston, TX
AWESOME ; wonderful people .... passionate and not motivated by money .

Houston, TX
The prices were very reasonable, the presentation very understandable, and the install was very quick and efficient. Nicely done.

Highlands, TX
They worked us into their schedule when we had a real need and they were there when they said they'd be there or prompt with the work.

Houston, TX
Superb service from Christian's initial visit to our home to complete the assessment, to Christie's assistance from the office on several occasions, to the wonderful job that Aaron and Jeremy did in installing the equipment. Everyone was friendly and yet highly professional and knowledgeable. I have complete confidence in this company and have referred three people already to Christian and 101 Mobility. They solved my needs to modify the home and made it easy. This made it possible to bring my husband home with his disability and have a safe environment. Thank you, thank you, thank you.

Houston, TX
Aaron was very professional and worked hard to get the Stairlift down in a timely manner. Then had to come back to help me refresh my memory on the use of the stairlift. A great product.

Houston, TX
Efficient and helpful.

Kline, TX
Good products, installation and service.

Helping others

Baytown, TX
After shipping delay, finally got part after we returned from trip we had ordered it for. Agent worked hard to correct UPS foul up. Seem to be only Bruno dealer to work with people.

Houston, TX
I was impressed by the immediate response from the online contact forum, the level of knowledge and care that Christian and his employees presented when speaking about the products and explaining functions, the meticulousness in ensuring products would be implemented with full satisfaction, and the overall expediency in getting everything accomplished. To put things into perspective, I inputted my information on the website for contact at 630 pm, Dec. 21st received a call back by 715 pm, had an appointment set up for the next day at 10:30 AM, and products ordered and installed less than a week later. The fact everything was done so quickly around the holidays was a miracle in and of itself. I greatly appreciate Christian making everything come together as quickly as possible since I was on a time constraint. His assistance allowed me to help my grandparents safe-proof their house and add a stair lift to allow them to stay in their home in a safe environment for their age. I highly recommend this company!

Houston, TX
The workmanship and sevice were very good. Thanks.

Huntsville, TX
Knowledgeable and willing to try to help

Porter, TX
From the first phone call, Christy walked me through the process. Took extra time with me and explained every thing I asked. I was working on a project for a third party, so she was able to contact them and make arraignments to be at their house in between Dr. visits, and kept me informed what I needed to do. She made recommendations that I had not thought of but did not pressure me in any way. I was at the house when installation was being completed. I believe the guy's name was Aaron. This was a great person to have in front of the customer. I had questions as well as the third party and like Christy, he took the time to answer each question and made sure we were satisfied before he left. I have dealt with a lot of companies, but never one with this kind of customer service. If I had my own company, I would want folks like this to work for me. Words cannot thank you enough for your kindness while serving us. May God Bless you in a special way. Cecil Vaden Jr.

Houston, TX
Tech was very professional & did a good job. I appreciate your company scheduling right away. I depend on lift for getting in & out of bed & to use restroom & shower. Thank you for a good experience.

Spring, TX
Products appear to be top quality. Workers are easy to get along with an provide quick and accurate responses to questions we might have.

Houston, TX
Technician was professional and thorough. Management went made extra effort to make certain my stairlift was installed correctly. The excellent service was done at a very fair cost to me. I will be calling 101 Mobility next time my Bruno stairlift needs service.

Katy, TX
We love our chair lift! Super Fast and Friendly Service. We are very pleased with your Company and Staff!

The Woodlands, TX
I was pleased with the service and the friendliness of the workers that helped us make a decision on which stair lift would best meet our needs. So far our stair lift has met all our expectations.

Tomball, TX
So Friendly and accomadating for all or needs.

Identified the problem and fixed it

Friendly and efficient

Houston, TX
Christian, Christie, Karen, the installation team -- all great to work with. Beautiful job. Great customer service.

TX
Friendly and helpful service from start to finish. Thank you

Conroe, TX
great service

Houston, TX
Great service

Porter, TX
101 Mobility is a great choice to provide any mobility products you a person might need. Your employees were fantastic to work with, taking plenty of time to address any issues I might have and answer all my questions. Very professional, yet personable. I will definitely call on them again if I need any further mobility products.

Splendora, TX
Great customer service and thwborder was received quickly.

Cypress, TX
Such a professional staff!

Houston, TX
The stair lift product is good. The service provided by 101 Mobility was prompt and courteous. Christine was always available on the phone and answered any questions or concerns we had. She was very helpful throughout the process. Seemed genuinely concerned with our situation and was able to move our installation date up after a problem with shipping by UPS. Aaron was on time for installation and was polite and professional. He had the installation done in 2 hours and explained everything to us. I would highly recommend 101 Mobility.

Conroe, TX
Christen asked the right questions...do not think about today but how will your mom's health be in another year. From that, we added the power seat option and glad we did. Christy was very good about communicating with us and making sure we were kept in the loop regarding install, and follow-up to add power seat. Jeremy came out and showed up on time to install the lift and was very professional and made sure my mom was comfortable and understood how to use the lift. If I run into anyone that is looking at purchasing a stair lift, I will certainly recommend they call you

Houston, TX
Your serviceman displayed a thorough knowledge of what the repair required and he quickly fixed our chair lift. He discovered another annoying minor problem that we were aware of and he quickly fixed it too, without being told.

Houston, TX
Prompt, Courteous and Professional sales and installation.

Houston, TX
The personalized attention. It was great to have someone so knowledgeable help me determine what I needed.

Cypress, TX
I liked the concern shown for our property and ways to meet our goal, without redoing everything.

Port Oconner
Great service and very nice people to deal with. Highly recommend !

Spring, TX
Prompt, professional service.

Conroe, TX
They were amazing... I would recommend them to anyone looking for anything to do with mobility or adaptive equipment. Their customer service is next to none. The lady that helped me was so kind, very efficient in getting me information and called me back quickly. When the gentleman came out to my home he was very professional and serviced my equipment fast! Also took his time to make sure I understood what all needed to be done in the future to help my equipment continue to work in optimum order. I will contoro use 101 Mobility and would recommend them to my family and everyone else!! Thank y’all for your amazing service!

Missouri City, TX
Christian the sales rep answered all my questions with patience and smiles. Aaron the installer was professional, focused, clean, and polite. We are very pleased with our stair lift!

TX
We are satisfied with the product and the service. The post-one year service contract is insulting! It is totally too expensive for services offered. We were told that if the first service call needs a part that has to be ordered because it is not on the truck, the return installation visit will be another equal charge. Penalizing the customer because the dealer does not have the part is insulting! And $365/year is ridiculous. Checked with another Bruno dealer nearby who will not service what they did not install and they said thus is a ripoff. If you would adjust this to something reasonable we would recommend you. OTHERWISE WE WILL RECOMMEND YOUR COMPETITOR!

TX
Everyone I interacted was awesome!

Houston, TX
hasnt fell off yet

TX
Personnel. All were very nice, courteous and well experience in what they were doing.

Houston, TX
Service man was awesome! We will use you in the future for anything we may need.

Jersey Village, TX
Great service and very timely and knowledgeable. Would use them again for sure.

Houston, TX
You have everything together in one place to make it easier for people with disabilities

Houston, TX
excellent job thank you very much for your great service. [NAME REMOVED] River Oaks

Houston

Houston, TX
Christian was available immediately to answer any questions for my family and accomadate our requests.

Huffman, TX
Personable and skilled installer

Houston, TX
Product was more affordable that we thought. Love that the stair lift is quite.

Magnolia, TX
Very knowledgeable about product and was helpful in looking at different options.

Woodlands, TX
Great friendly and comprehensive service. Even with a rented unit it’s brand new, works perfect and superquiet.

Huffman, TX
Understanding, efficient, on time, very helpful

Spring, TX
The young man Aaron was very friendly and new how to repair our equipment. We are very satisfied.

Sugar Land, TX
Fast and prompt response, very friendly personal and good prices. The whole experience was very efficient and smooth, definitely recommend 101 Mobility 👍

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