101 Mobility Houston Reviews


Houston, TX
Great service.

The Woodlands, TX
I am very pleased with the service I have received, both your office and the young man who came to my house. He was very knowledgeable and wasted no time finding out what the problem was and fixing it.

I got a blue Transformer Scooter and LOVE it! It is smaller and comes with a key fob.that when one button is pushed it unfolds itself, and away I go! When I am ready to get back in the car, I push the second button and it folds itself into the size of a small suitcase! People stop to watch this and always ask about it. If I have to use a scooter, this is the way to go!!!!

Houston
Very professional and competent employees.

Houston, TX
Our service person was thorough, patient, and extremely helpful. We are very glad to have found your service!

Houston, TX
Quality of the product and knowledge and dependability of the staff. Friendly and responsive company.

Katy, TX
101 Mobility took care of my family needs for a stair lift, from start to finish. Professional and friendly all the way.

Houston, TX
I had batteries replaced in my chair lift. It works great now. The service was professional and friendly. I definitely recommend this company.

Springs, TX
Great work! Would definitely use them again!

Houston, TX
The color and design. Installer was polite Efficient

Houston, TX
Service was good when I called for it. I’m going to need it again but I didntnkniifntheybwerr servicing at this time. Will have to find out.

Houston, TX
Always professional, caring service provided. Your company and team of experts are so reassuring and can thoroughly answer all my questions. Thank you.

Houston, TX
SERVICES - Quick responses, kept appointment as scheduled, promptness. Technician called before visit, identified himself, he was professional, courteous and solved issues.

Baytown, TX
Employees were very nice & professional. A little too pricey.

Houston, TX
I like the prompt and professional service of 101 Mobility.

Houston, TX
Christian, the kindness you showed delivering the lift to us on a weekend, staying until we understood how to use it, raising our bed so it would fit underneath, and then offering to come back and more permanently lift our bed... wow, you gave us such comfort and helped make a horrible and scary situation feel less overwhelming. We will always remember that.

Houston, TX
Very helpful

Houston, TX
From my first request for information I was impressed with the quick response. Very professional and informative. We continued to be impressed and believed that 101 Mobility was our best option, they continued to exceed our expectations from start t9 finish

Katy, TX
I went into this project with no previous experience; consequently, I was somewhat apprehensive about choosing a ramp with handrails for our home. Christian came out and looked at our situation and was able to recommend a solution and provide material samples. We are very happy we chose to have 101 Mobility install our ramp. The material is highest quality and the ramp was expertly installed.Thanks to everyone at 101 Mobility.

Jersey Village, TX
Stair chair works great and installation was done professionally

Spring, TX
Dependability and honesty.

Houston, TX
Excellent product, professional installation and training, very responsive customer service

Houston, TX
Your product exceptional. Your attention to detail is excellent. Your work crew was timely, efficient and very trustworthy. Your promises were kept and the work-site area was always clean and safe. If i had the need for another elevator i would definitely call 101 Mobility.

Huffman, TX
Very Helpful personal, and always available to service the account.

Houston, TX
Customer service is outstanding

Spring, TX
101 Mobility and their team did a great job installing grab bars in my parents bathroom!

Houston, TX
All those involved in the project were very professional and knowledgeable.

Houston, TX
Excellent service

Houston, TX
Excellent repairman. Superior customer service.

Houston, TX
Service and personnel are professional, knowledgeable and friendly

Houston, TX
Friendly and professional. Arrived on time, friendly and knowledgeable about their products

Pearland, TX
I have had a Bruno chair in the past and now have a new one. It s a great product that is reliable. The whole experience from beginning to end was very easy and exceeded expectation in some instances. Christain told me that 101 is known for their service and I would agree. You helped to make a difficult situation go smoothly. Thank all of you for your care and concern. [NAME REMOVED]

Houston, TX
The Bruno chair stair lift is great, but I was offered other, more inexpensive solutions as well. Installation also went well, and I have become reacqainted with the 2nd floor of our home since a massive stroke in Nov 2013. Using the chair lift is so easy, and much better than pulling myself up 8 and 9-inch risers (the state standard is 6 inches). And I love that I can lock it with a key when my smaller grandchildren visit. Thanks for helping me become the hostess of my home again. Love being able to prepare rooms for visitors, and get to my linen closet upstairs, and more.

Katy, TX
Easy to work with.

They made us feel that they cared about our lift, and they spent a lot of time testing and adjusting it so it would function perfectly.

Houston, TX
Excellent product and service was very good

Houston, TX
From initial presentation to installation they were great. Excellent service for fair price.

Houston, TX
Everything!

Katy, TX
The products are always what we look for and need. Service is great, friendly and professional staff, both on the phone and in person. Installation personnel very professional. Thank you Christy and Christian, great job.

Houston, TX
Expediency.

Friendly and knowledgeable staff. Will definitely make them my go to store.

Woodlands, TX
The folks at 101 Mobility are the Best and I’ve worked with several different companies! They are professional, reasonable, very knowledgeable and so very nice to work with!! Christy runs the office and she is LOVELY! Do yourself a big favor and shop no further! Sincerely, Ann Buist

Sugar Land, TX
The service was remarkable and chalks as one of the greatest service encounters I have had during my lifetime. The service from the Manager Christi & the owner Christian was nothing short of excellent. Christian put my needs first instead of his business and he visited my house on four separate occasions to address all issues and even spent several hours searching for suitable solutions for the issues I was having and even offered to refund my money in full if I was not happy even after installation! At the end of the day I am pleased to say that I love the ceiling lift which has made me so much more independent as a paraplegic. My final parting comment to all is simple. " Buy with COMPLETE confidence" . Michael U.

Pearland, TX
Prompt, friendly and efficient service!

Columbus, TX
Great products, great service, great people. You're in good hands with 101 Mobility.

Spring, TX
I appreciate the honesty and the time that is taken to explain what service my lift needs in order to work. They have worked with me on prices and ways to pay for the services that I need in order to stay mobile. It is easy to take advantage of people who are in need, as I have by another mobility company. I trust these people and I am thankful to have found them.

Columbus, TX
I was about to call y'all to see if we should set up a check up for the system. Works fine but think maybe we should insure all connections and alignment is good.

Humble, TX
Very Friendly and showed concern and intereste, in what I was needing and was so positive that they could help me!!

Sugar Land, TX
Very professional and easy to work with. Responds to calls in a timely manner and completed work within a few days. Excellent service and very knowledgeable.

Hankmer, TX
High quality materials (lifts) and I feel certain your employees are competent and know what they are doing concerning installing these heavy duty lifts. It looks great, works well and I hope it lasts a long time.

College Station, TX
They meet my daughter's needs by making possible for her to be independent thereby improving the quality of her life. Customer service was awesome. Kristi and Christian were a pleasure to work with, especially Kristi who earned my confidence with her demeanor, knowledge and communication skills.

Rosenberg, TX
Helpful and friendly personnel and they have great knowledge of the products.

McAllen, TX
Great service before and after the purchase. The staff at 101 Mobility in Houston were very helpfull and undestanding of the situation, they went beyond for us.

Houston, TX
Prompt and very efficient friendly service.

Spring, TX
Crew that did the concrete work for the pool lift base did a very neat job. Looks great. Lift installers arrived on schedule and assembled the equipment in a short period of time. They made sure I was comfortable operating the equipment. The pool lift meets our needs perfectly.

Houston, TX
well informed salesman and a competent service tech office staff was very helpful with my issue well run company willing and able to help

Spring, TX
It allows us as a family to use the pool again.

Houston, TX
Good product and great service.

Bellaire, TX
Customer service

Houston, TX
The fast response in the the efficient service

Houston, TX
AFTER TWO DAYS OF USE WE LOVE IT AND IT ALSO LOOKS GREAT!

The Woodlands, TX
You weren't the first contact I had for interest in a Stiltz lift. After driving all the way across town to meet with "another" contractor he called to tell me he couldn't meet ( and I was just 5 minutes away at this point. Well trust is an important part of an expensive business deal such as this and under no circumstance was I going to give this person another try after standing me up from the get-go. I contacted a Stiltz representative and asked him if there was another contractor in my area, anyone except this other company. That is when I heard about 101 Mobility for the first time. Hint: You might want to consider getting more web exposure because your company never did show up under my initial search efforts. I quickly got a call and an appointment was setup to discuss what I wanted but this time the meeting would be at my house. "Christian", the company president, showed up right on time, answered all my questions, and had valuable suggestions concerning my needs (a Stiltz Alta Trio Thru-Car) was I had my sights set on and that is what I got. It's the only model that can accommodate a wheelchair. A soon as the lift was received by 101 Mobility they set a date for installation. For such a large undertaking, the project steadily progressed. All of the craftsmen were professionals and it was clear that they knew their business. Christian isn't just the "big wheel" at his company, he is also very hands-on. As you can imagine, every job they do is customized to some extent. The house layout is different, lift models vary, etc. In my case, the lift wasn't going to go thru the lower level ceiling into a room above - the normal method I'm told. Instead it would go up from my foyer to an upstairs landing and the railing banister would have to be cut and a gate put in. This presented it's own challenges (not the least of which was safety) but they already had it planned out and the install went mostly smoothly - trust me, in a job like this there is always going to be a minor glitch or two. The important thing is how it is handled when it happens. This is what happened to me: Only a few hours after the job was finished, a Friday evening, I discovered a small glitch. I emailed Christian and explained the problem. He immediately got back to me and indicated he would be here the next day himself ( a Saturday) to take a look. Again he showed up when he said he would and he fixed the problem and genuinely seemed embarrassed that it happened. This is the kind of contractor you want - not one who makes empty promises and doesn't stand by their work. Another example that saved me quite a bit of money. I had no idea that if a doctor writes a prescription for a lift, it can save you the cost of sales tax. In my case, the lift is for my elderly mother whom I am caring for, and she is on medicare. Well, Medicare won't cover any cost of the lift, that burden is all on me. But 101 Mobility, early on, suggested I get the Rx and they would waive the sales tax. We did and they did. Wow!

Kingswood, TX
I called about a problem and an appointment was immediately scheduled. The young technician who arrived, Aaron Hughes, was impressive in all aspects: appearance, manner, and competence. He arrived with a full set of tools, put on a pair of gloves and got right to work. In no time he had diagnosed the problem, the batteries, told us what was involved in replacing them: time & cost, and with our approval quickly got the job done. Additionally he checked out other aspects of the lift, re-lubricated where required. He was a pleasure to watch as he worked - neatly and with no lost motion - leaving all in good order when he left. A good communicator ... with a good sense of humor. We actually enjoyed the visit!!! You're lucky to have him. I've spent 40+ years in construction - I know top performance. Many thanks. Herman Archer, 2026 Hidden Creek, Kingwood, TX 77339; [PHONE NUMBER REMOVED]

Sealey, TX
VERY NICE PEOPLE. HELP A LOT.

Houston, TX
Fantastic people who work in the office and the shop. Super respectful and did everything they could to help

Willis, TX
Very professional! Delivered on time. Complete knowledge of product and installation! I have already recommended to a friend.

Houston, TX
Quick and professional service.

El Campo, TX
The employees were wonderful to work with, they showed up on time and fulfilled their promises.

The Woodlands, TX
Would just like to thank you for your help and service, thanks to you the chair goes up and down perfect and both my daughter with MS can use it again and my son in law with stage 4 cancer is able to use it. Don't have the words to tell you how much I appreciate what all you have Done. Thanks. Don Lorenz

Porter, TX
Very helpful, friendly and service is great.

Houston, TX
The staff was very helpful and personable.

Magnolia, TX
We obviously did some market research and had three vendor home visits before we bought from 101. 101 looked to have a good product and the best price. Our lift was custom built as it was a curved staircase. The guy who visited the house was very knowledgable. He did advise that delivery time could be six weeks and 101 has little control over that. The installation crew were fantastic and installed the lift with minimum disruption. They cleaned up and gave us very good operating instructions. They made sure the lift performed as intended. We are delighted with our chair lift and glad we chose 101. I wrote this review as a public service as I know how important it is to get it right as there are so many other things going on within a family when you have to make the decision about a chair lift. Regards Steve Magnolia Texas

Jersey Village, TX
Great service

Houston, TX
Very good service. Kristie was very helpful and we are pleased with mobility 101. Thanks very much .

Houston, TX
Personalized service from start to finish !

Kingwood, TX
Our initial impression is that your expertise can be very beneficial to elderly people like us.

Houston, TX
Quiet and efficient

Houston, TX
I have not used the chair much because the house is still under construction. However, I had a party and all the guests were fascinated by the contraption and almost every single person present had a ride on it! It works fine, but moves too slow, but again this is to be expected from a chair meant for senior persons. I have had no problems with the unit so far. it works fine. Well worth the money i paid for it.

Houston, TX
The stair lift has been a wonderful item that brings mobility to our mother!! Excellent product!

Woodlands, TX
Excellent service. Knowlable servicemen. Fair prices. Great staff.

Houston, TX
AWESOME ; wonderful people .... passionate and not motivated by money .

Houston, TX
The prices were very reasonable, the presentation very understandable, and the install was very quick and efficient. Nicely done.

Highlands, TX
They worked us into their schedule when we had a real need and they were there when they said they'd be there or prompt with the work.

Houston, TX
Aaron was very professional and worked hard to get the Stairlift down in a timely manner. Then had to come back to help me refresh my memory on the use of the stairlift. A great product.

Houston, TX
Efficient and helpful.

Kline, TX
Good products, installation and service.

Helping others

Baytown, TX
After shipping delay, finally got part after we returned from trip we had ordered it for. Agent worked hard to correct UPS foul up. Seem to be only Bruno dealer to work with people.

Houston, TX
I was impressed by the immediate response from the online contact forum, the level of knowledge and care that Christian and his employees presented when speaking about the products and explaining functions, the meticulousness in ensuring products would be implemented with full satisfaction, and the overall expediency in getting everything accomplished. To put things into perspective, I inputted my information on the website for contact at 630 pm, Dec. 21st received a call back by 715 pm, had an appointment set up for the next day at 10:30 AM, and products ordered and installed less than a week later. The fact everything was done so quickly around the holidays was a miracle in and of itself. I greatly appreciate Christian making everything come together as quickly as possible since I was on a time constraint. His assistance allowed me to help my grandparents safe-proof their house and add a stair lift to allow them to stay in their home in a safe environment for their age. I highly recommend this company!

Houston, TX
The workmanship and sevice were very good. Thanks.

Porter, TX
From the first phone call, Christy walked me through the process. Took extra time with me and explained every thing I asked. I was working on a project for a third party, so she was able to contact them and make arraignments to be at their house in between Dr. visits, and kept me informed what I needed to do. She made recommendations that I had not thought of but did not pressure me in any way. I was at the house when installation was being completed. I believe the guy's name was Aaron. This was a great person to have in front of the customer. I had questions as well as the third party and like Christy, he took the time to answer each question and made sure we were satisfied before he left. I have dealt with a lot of companies, but never one with this kind of customer service. If I had my own company, I would want folks like this to work for me. Words cannot thank you enough for your kindness while serving us. May God Bless you in a special way. Cecil Vaden Jr.

Houston, TX
Tech was very professional & did a good job. I appreciate your company scheduling right away. I depend on lift for getting in & out of bed & to use restroom & shower. Thank you for a good experience.

Katy, TX
We love our chair lift! Super Fast and Friendly Service. We are very pleased with your Company and Staff!

The Woodlands, TX
I was pleased with the service and the friendliness of the workers that helped us make a decision on which stair lift would best meet our needs. So far our stair lift has met all our expectations.

Tomball, TX
So Friendly and accomadating for all or needs.

Identified the problem and fixed it

Houston, TX
Christian, Christie, Karen, the installation team -- all great to work with. Beautiful job. Great customer service.

TX
Friendly and helpful service from start to finish. Thank you

Conroe, TX
great service

Houston, TX
Great service

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