Customer Care Manager

GENERAL SUMMARY:  Ensures the daily operations of the organization operates efficiently and provides customer service that is second to none.

CORE FUNCTIONS:                 

  • Answering phones.
  • Processing daily paperwork, invoices, and customer payments.
  • Assisting with tracking and ordering inventory.
  • Running reports essential to business operations.
  • Updating social media account.
  • Working with customers to solve any problems that may arise.
  • Maintaining confidential office files.


  • Gains commitment from customers to schedule consultations.
  • Contacts customers via phone and/or in-person to answer questions and schedule appointments.
  • Expedites the resolution of customer problems and complaints.
  • Coordinates daily work efforts within all aspects of the organization.
  • Keeping social media current with postings at least twice a week.
  • Maintains customer files in an organized and confidential manner
  • Utilizes the proprietary operating system to document all customer interactions.


  • Reports directly to Operation Manager


  • TBD


  • Strong customer service focus.
  • Manages multiple priorities seamlessly.
  • Stellar time management skills.
  • Demonstrates sales ability.
  • Possesses aptitude for problem-solving and the ability to determine solutions for customers
  • Must be results-oriented and able to work both independently and within a team environment.
  • Must possess excellent verbal and written communication skills.
  • Proficiency in using Microsoft Office Suite applications and willingness to learn about social media like FB and Instagram, and Google.
  • Must be detail-oriented and have excellent organizational skills.
  • Willingness to work extended hours and possible weekends.
  • Must be able to successfully pass background checks.

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