Careers

GENERAL SUMMARY:  Ensures the daily operations of the organization operates efficiently and provides customer service that is second to none.

CORE FUNCTIONS:                 

• Answering phones.
• Processing daily paperwork, invoices, and customer payments.
• Assisting with tracking and ordering inventory.
• Running reports essential to business operations.
• Updating social media account.
• Working with customers to solve any problems that may arise.
• Maintaining confidential office files.

DETAILS OF FUNCTIONS:

• Gains commitment from customers to schedule consultations.
• Contacts customers via phone and/or in-person to answer questions and schedule appointments.
• Expedites the resolution of customer problems and complaints.
• Coordinates daily work efforts within all aspects of the organization.
• Keeping social media current with postings at least twice a week.
• Maintains customer files in an organized and confidential manner
• Utilizes the proprietary operating system to document all customer interactions.

REPORTING:

• Reports directly to Operation Manager

HOURS:

• TBD

QUALIFICATIONS:

• Strong customer service focus.
• Manages multiple priorities seamlessly.
• Stellar time management skills.
• Demonstrates sales ability.
• Possesses aptitude for problem-solving and the ability to determine solutions for customers
• Must be results-oriented and able to work both independently and within a team environment.
• Must possess excellent verbal and written communication skills.
• Proficiency in using Microsoft Office Suite applications and willingness to learn about social media like FB and Instagram, and Google.
• Must be detail-oriented and have excellent organizational skills.
• Willingness to work extended hours and possible weekends.
• Must be able to successfully pass background checks.