101 Mobility COVID-19 Policy
Updated March 25, 2020
Updated March 25, 2020
While we are practicing social distancing whenever possible, we also understand that we offer need-based products and services. As such, we will do our best to remain open to serve our customers throughout these uncertain times.
We will attempt to provide as much assistance as possible over the phone, including Virtual Consultations (when possible), No-Contact Installations, and No-Contact Repairs. If you do need to schedule a home visit with us, we can assure you that:
We will also ask that each customer confirm that no members of their household have recently traveled outside of the country, have knowingly come in contact with someone who may have COVID-19, or is exhibiting symptoms of respiratory illness.
We also suggest that anyone in the household who is especially vulnerable should stay away from any visitor to the home (including us).
We care about the safety of our employees and our customers. However, at this time, it is impossible for anyone to guarantee that they are not transmitting COVID-19. It is our customers’ responsibility to determine whether to allow visitors to their home.
We will continue to monitor recommendations from authorities and will update our policy accordingly. Thank you for trusting 101 Mobility with your accessibility and mobility needs.
While installation of many of our accessibility solutions requires one or more of our Mobility Specialists to enter your home, we have a process in place to continue to avoid physical contact. Our process is as follows:
If you have a stairlift, ramp, platform lift, or other product that needs repairs, we are committed to providing help while continuing to minimize or remove physical contact. Our process is as follow: