101 Mobility Massachusetts Reviews


Belmont, MA
Great customer service —pleasant people who are good at their jobs and do what they say they will.

Lincoln, MA
Anita and Jack were great. I would definitely recommend.

Plymouth, MA
The personal and well informed representative was excellent, service was prompt and the overall experience was excellent. Everyone was professional and friendly.

Fall River, MA
Jack is amazing...as usual!!

Amherst, MA
Everyone at 101Mobility did their utmost to find a ramp for our son that he could afford, and their prices were the best of many quotes I got from other companies. They even helped me obtain some grant money by putting me in touch with CP of MA. Mary Lynn and Anita were efficient and friendly. People actually answer the phone and respond to emails! The ramp installation went very smoothly, and the guys setting it up were very competent and nice. I would highly recommend this company to anyone who needs any kind of mobility device. They were terrific to work with.

Cumberland, RI
great service and overall experience

Pelham, MA
The service technician was helpful, friendly, and professional.

Halthorne, MA
Great communication and speedy service. You made it so easy for me to order the parts I needed, thank you!!

Hathorne, MA
Quick response, reliability, trustworthy, great knowledge and ability to recommend products, friendly and willing to build relationships for repeat business. Jos Kerstens in particular has been absolutely wonderful to work with.

New Bedford, MA
Ease of installation & quick response.

Leominster, MA
Today, service is the name of the game, when you purchase a known product, the service you receive should be equally well known. 101 Mobility is establishing both ! I was pleased with the carpentry work necessary for the stair lift to fit. Now I'll wait to see how that installation will be.

Fitchburg, MA
First impression I was very happy to have chosen 101 mobility. They made every effort to make sure I had my scooter for my vacation. I am definitely going to recommend an I will be using them again in the future. Thank you.

West Roxbury, MA
Friendliness of people; Do everything they can to get you quick service as needed; Promptness; Professionalism

Braintree, MA
The service i got was great from the fellow who cam out to measure and then install was friendly To the women Anita she was very helpful and great to talk to she is a winner . I getting used to the chair thanks for all your help Thanks Again [NAME REMOVED]

Westfield, MA
The equipment we purchased through 101 Mobility has been perfect for our situation for my Dad to keep him at home. We purchased a home hospital bed, a special mattress & a patient lift- all very quality products. 101 Mobility is always very responsive in answering any questions we have & recently came & serviced my Dad’s patient lift for an annual check-up. We highly recommend this company. Karen Rich, ADC, CDP, CMDCP & John Hansen- Westfield, MA

Arlington, MA
Sales and installation people were very helpful and answered all my questions. We are very happy with our purchase.

Ashland, MA
The quick replacement of my previously broken chair lift. Though slightly different than the older chair lift, I feel like I'm going to be able to get used to it.

Bedford, NH
Great product. Is exactly as described. Loved the sales rep

Waltham, MA
Extremely knowledgable, experienced, helpful, a pleasure to work with! Thank you!

Bedford, MA
Expert advice.

Medway, MA

Northampton, MA
Everyone at 101 Mobility has been responsive, courteous, and reliable in providing the services we need. The technicians are excellent, explain clearly to us what the problems and solutions are, and have never left us with a job half done. We are very happy with 101 Mobility.

Warwick, RI
101 Mobility is very responsive and patient.

Brookline, MA
101 Mobility provides valuable service to its customers. The products that they install are high quality, projects are delivered in a timely and professional manner and they are very responsive to client's maintenance calls once the projects become operational.

Woburn, MA
jack is an excellent service tech, explained everything to us and knew what he was talking about. We would like him to come whenever we have a problem from now on.

Hudson, MA
The guys that came out to fix the elevator were very curious and professional!

Plymouth, MA
The sit to stand looks new and operates perfectly. The delivery person made sure it operated well and that I knew how to use it. Having the device means that my husband can be moved with a level of dignity not possible with hoyer lift. Your office staff is very knowledgeable and very kind.

Northborough, MA
Customer service and delivery people great

Lowell, MA
You were very patient and very kind to us regarding repayment plus the lift has been running problem free since

Milton, MA
very professional you're treated with respect and dignity as a result I like dealing with your company and would recommend to many others Very helpful in explaining , in order for you to make selection choice

Providence, RI
Mary Lynn Miller & Ariana were responsive to my issues and were, in general, a delight to work with!

Lowell, MA
The only thing I dislike about 101 Mobility is the high cost I have to pay just to have a repairman come to my house. It was not an emergency and I could have waited until he was in the area. In fact I believe in was in a nearby town before coming to my house.

Fall River, MA
Priced out several chair lifts and 101 mobility was fair and reasonable and did not try to take advantage of our unfortunate situation. Very and professional

Wilbraham, MA
The product was installed without any problems. A last minute change was accomplished expeditiously.

Sandown, NH
Excellent service and products ...From the office to the tech they did a get job and explain it all and why it needs to be done ..I highly recommend this company.

Dudley, MA
Easy process from first phone call to installation. Thank you Christine for helping us!

Carver, MA
Products are constructed with quality materials. Sales rep and installer were wonderful to deal with. Truly concerned about resolving our problems and addressing our needs

Providence, RI
Very nice people to work with. I was let down this year that the lift's safety features were not working properly in that a person in the seat could make it move without their being in the proper position. This should be fixed!

West Yarmouth, MA
The service representatives were prompt, knowlegeable and efffective in diagnosing and repairing my elevator door lock that had been malfunctioning.

Ashland, MA
Knowledge and experience

Franklin, MA
Great product, the sales rep (Christine) was very knowledgeable and was very easy to work with appreciated all her help

Swansea, MA
Excellent service, caring staff & wonderful chair.

Newton, MA
Great service and reliable products. The staff is friendly and helpful. Thank you!

Reading, MA
ON TIME AND VERY DEDICATED WORKING AND PROFESSIONALS

south hadley, MA
My wife has fallen a number of times fortunately was not injured,Being 83 years old I can no longer pick her up without help,Trying to find something that would help me lift her up I found Raizer by lift up.That is how I found 101 Mobile on elm st in Marlboro Ma. Went to there store and they were more then happy to tell me and my wife all about the Raizer and showed us how to use the product, vary nice people took there time and treated us with utmost respect, we did buy the product have not used it yet on her.

Cambridge, MA
Easy to deal with. Pleasant staff fix my problems quickly.

Dunstable, MA
Very pleasant, skilled technicians who arrived on time. If there was an additional problem, they came back and finished the repair. Very satisfied!

Worcester, MA
The entire experience was pleasant. We had two service calls, both minor, the response was quick and satisfying. I would recommend 101 Mobility . Thanks.

Berlin, MA
Wonderful people to deal with in the Marlboro, MA location. Assistive devices can be rented (short or long term) or purchased. Extremely knowledgeable, prompt in returning calls, on time for home appointments. Sales personnel are quick to offer many options that will work for your current situation and the installation techs know their products. Before they leave your home they make sure that you know every aspect of your purchase/rental; and they clean up before they leave! Can't get much better than that.

Charlestown, MA
Your products are great and your service is beyond great!

Nashua, NH
Prompt service

Nottingham, NH
I just want to thank Jos, Mike, and Jack for their amazing support and service installing a stair lift in our home. They got us out of a huge bind and their professionalism was a breath of fresh air. My wife's grandmother loves the chair and feels much more comfortable using it than she did when the previous installer was here. I can't thank everyone at 101Mobility enough and we look forward to being customers on future projects. Thanks again, [NAME REMOVED]

Orleans, MA
Good work and good follow up.

Hyde Park, MA
Jack was great.. he really knows his stuff.. just wish servicing could be done more promptly,

Boston, MA
I would like to say that the service along with the compassion I received from your sales person Christine Rabidou was beyond words. Christine listened to me as I was telling her about my husband illness and the reason for the stair lift. No question was too small for her to answer. She told me that she is available anytime for any question. Also, I would like to thank Felix our installer, quick, neat & clean. I would truly recommend 101 Mobility to anyone who asks.

Merrimack, NH
Expertise and personal attention

Maynard, MA
The service man was very knowledgeable and explained what he was doing and why. He came on time. It's nice to know we can trust the company. Fran

Milton, MA
Your service was excellent well explained well informed very reliable. very professional and polite

Chatham, MA
I know they try. People very friendly but it took a month for them to service our malfunctioning inoperative personal elevator

Yarmouth Port, MA
I really appreciate the professionalism that your representatives have shown me.

Aurburn, MA
I found you sales person to be extremely knowledgeable very considerate of our need also your installer was friendly and ready to answer all questions I had interested in my pinion of your ramp system he made the installation informative for me. Based on their professionalism I would highly recommend 101 for ramp needs

Northbridge, MA
Christine was great to work with!!!!

Hudson, MA
So thankful for your company but more for your amazing employee Christine Rabidou. She was so nice to come to our home to view our staircase situation not once but twice. Sadly our stairs are not appropriate for a stairlift and need to be rebuilt. She was incredibly helpful and kind. We are currently renting a chair which is serving its purpose and helpful for my mother. I highly recommend 101 Mobility! Stephanie Skedros

New Bedford, MA
101 Mobility has the expertise to place the right equipment you need to fit your situation. They are a pleasure to work with as well.

North Attleboro, MA
Technician was friendly and fixed the lift with a agreeable time.

wellesley, MA
Wonderful service. Joss was very attentive, knowledgeable, and interested in finding solutions.

Cumberland, RI
Since this is only the second day after installation, we will be able to give u a better answer to the questions after my husband has used the chairs for a few days.

Worcester, MA
Service and quality

Lowell, MA
Christine and Ken were both wonderful!!! We were in need of the something soon and they were very fast in getting back to us, coming out and helping recommend what we needed and quick on the install!! Very positive experience!!

Marshfield, MA
“Suitcase ramp” is sturdy and holds in place when being used.

Warren, Rhode Island
Sue and Sandy in customer service are stellar! I had some issues with the chair and after a number of visits, the occurances remained. Jack (senior department head) came down and within 5 minutes, he was able to identify the issue plus he evaluated my positioning on the chair which he also fixed. This is the first time in a year that I am so happy with how it is working out for me. I feel safe and the chair has never worked better. He not only fixed the issues with the chair by ordering the correct parts vs trail and error of changing out parts, but also repositioned how the chair was situated on the rail. He took his time and did not leave until everything was working at 100%. Everyone you deal with at 101 is very personable and customer service oriented. Thank you all again!! Leslie C

Woburn, MA
The quality of the people exceed even the exceptional quality of the equipment! My family has used Mobility 101 for both an "assist" recliner (for my uncle) and a stair-chair for my Mother. Christine Rabidou (and her son who did an outstanding job installing the stair-chair professionally and in record time) is a spectacular representative for Mobility 101. Understanding, compassionate, professional and personable...she meets clients' needs, follows up regularly and is always there if there are any issues or challenges. Blessed to had found such a wonderful team enabling the older members of my family to comfortably and safely enjoy their later years. THANK YOU to ALL. Best regards, Ed Comer

Hanover, MA
I appreciate the quick service you have provided me , fixixing my problems, I have a problem with paying $325 for batteries 2 years in a row to fix my problem ... why ? Don’t I have a warranty on these batteries ????they should last longer than a year ?????

Lawrence, MA
Hi to all, I will recommend 101 mobility to anybody that needs they service 115%. And I wanted to thanks the people from the office they were always on point, but the people that works in the fields they are absolutely amazing. Thank you again. From the Pichardo-Vargas family

Orleans, MA
Strait forward sales process. Honest and anticipates customer’s questions. Good people involved that care about what they are doing.

Millbury, MA
deludResponsivness. Quickly scheduled installation and training.

Marlborough, MA
Very professional and friendly service. Convenient MetroWest location with parking.

Framingham, MA
Your tech was extremely nice and knowledgeable. My only concern was the price. wish someone had warned me the cost of a house call.Those of us with chair lifts really have no choice but to repair them

North Chelmsford, MA
Just had it put in the other day but finding it to be very helpful. Everyone involved from the sales rep. to the install was excellent.

MA
They were able to provide me with a motorized scooter within 24 hrs when other companies (National) could not. Friendly service and competitive pricing...thank you 101 Mobility!

Acton, MA
Christine was quick to respond to our inquiry and answered all of our questions. Ken did a great job with installation. Our stair lift was installed before the deadline that we needed it and it works great. Thanks!

Marlborough, MA
1) Your customer service and reliability were excellent! The representative Brenda Siegel whom I dealt with was kind, courteous, informative & helpful. When I called your office and spoke to other staff, in particular Sandy, they were also very courteous and helpful. 2) The delivery man called me the day of delivery when he arrived at my hotel where the rental scooter was to be delivered, and asked me to come down to the lobby and meet him. When I explained that I had not yet arrived at the hotel, and he was to leave the scooter at the hotel's front desk, I was impressed that he stayed on the phone with me while he spoke to the hotel staff as they located my reservation. He was then able to confirm to me that the scooter would be held securely at the front desk for me until I arrived. I had no cause to worry that I wouldn't receive the item I had rented. 3) The 3-wheel scooter I received was in excellent condition. It worked like a dream, and I had no problems or issues with it. Thank you for a quality product, and for your reliable, knowledgeable and helpful service. I would definitely recommend your products & services!

Quincy, MA
Flexibility to either rent or buy plus the buyback program is a great option also. We’re able to schedule an installation less than a week after contacting 101 Mobility to do so.

Newton, MA
The folks in Marlborough made the quoting process easy, even with a handful of changes I requested during the process. People were gracious and polite. Installation was prompt. A positive experience!

Marlborough, MA
Speed of service. Chair works great. Very satisfied.

Somerville, MA
That you extend yourselves beyond the "call of duty" to assist your client. That there is always a human "listening ear" whenever I have called the office. That your "home service" team are very friendly, efficient and reliable.

Attleboro, MA
very curteous; on time

Billerica, MA

Worcester, MA
It looks good. And your installation man worked hard to cover the doorstep to the ramp. Sandy is very professional and helpful. Thanks for getting it done in such a short period of time.

Hudson, MA
the easy ablilty for my mother in law to use

Bedford, MA
Responsive & timely

Andover, MA
Great experince. Fast appointment. Evan was great an knowlegeable. Sue in the office was as well thx

Cambridge, MA
Prompt, competent service. Pricey, yes, but that is disclosed up-front. Mike

Brant Rock-Marshfield, MA
Everybody that I spoke to in your company was friendly, knowledgeable and helpful. Christine Rabidou was outstanding

Newton, MA
Christine was great- knowledgeable, helpful, quick to respond or answer questions, just great. The stair chair seems like a well made sturdy product. The installation was quick and easy. A pleasure to deal with this company!

Scituate, MA
great customer service, flexible and friendly

Westfield, MA
I highly recommend Jos Kerstens and Mobility 101. Jos came personally for a home evaluation, 1 1/2 hours away, to make sure exactly what products we needed. His recommendations were perfect and we are 100% satisfied with the patient lift and the hospital home bed & special mattress we purchased. Very knowledgeable and professional.

Cambridge, MA
reliable/knowledgable

North Easton, MA
Very professional and understanding, both the sales rep and the installers.

Andover, MA
Quality of products, installation and employee.

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