101 Mobility Massachusetts Reviews


Cambridge, MA
Easy to deal with. Pleasant staff fix my problems quickly.

Dunstable, MA
Very pleasant, skilled technicians who arrived on time. If there was an additional problem, they came back and finished the repair. Very satisfied!

Worcester, MA
The entire experience was pleasant. We had two service calls, both minor, the response was quick and satisfying. I would recommend 101 Mobility . Thanks.

Berlin, MA
Wonderful people to deal with in the Marlboro, MA location. Assistive devices can be rented (short or long term) or purchased. Extremely knowledgeable, prompt in returning calls, on time for home appointments. Sales personnel are quick to offer many options that will work for your current situation and the installation techs know their products. Before they leave your home they make sure that you know every aspect of your purchase/rental; and they clean up before they leave! Can't get much better than that.

Charlestown, MA
Your products are great and your service is beyond great!

Nashua, NH
Prompt service

Nottingham, NH
I just want to thank Jos, Mike, and Jack for their amazing support and service installing a stair lift in our home. They got us out of a huge bind and their professionalism was a breath of fresh air. My wife's grandmother loves the chair and feels much more comfortable using it than she did when the previous installer was here. I can't thank everyone at 101Mobility enough and we look forward to being customers on future projects. Thanks again, [NAME REMOVED]

Orleans, MA
Good work and good follow up.

Hyde Park, MA
Jack was great.. he really knows his stuff.. just wish servicing could be done more promptly,

Boston, MA
I would like to say that the service along with the compassion I received from your sales person Christine Rabidou was beyond words. Christine listened to me as I was telling her about my husband illness and the reason for the stair lift. No question was too small for her to answer. She told me that she is available anytime for any question. Also, I would like to thank Felix our installer, quick, neat & clean. I would truly recommend 101 Mobility to anyone who asks.

Merrimack, NH
Expertise and personal attention

Maynard, MA
The service man was very knowledgeable and explained what he was doing and why. He came on time. It's nice to know we can trust the company. Fran

Milton, MA
Your service was excellent well explained well informed very reliable. very professional and polite

Chatham, MA
I know they try. People very friendly but it took a month for them to service our malfunctioning inoperative personal elevator

Yarmouth Port, MA
I really appreciate the professionalism that your representatives have shown me.

Aurburn, MA
I found you sales person to be extremely knowledgeable very considerate of our need also your installer was friendly and ready to answer all questions I had interested in my pinion of your ramp system he made the installation informative for me. Based on their professionalism I would highly recommend 101 for ramp needs

Northbridge, MA
Christine was great to work with!!!!

Hudson, MA
So thankful for your company but more for your amazing employee Christine Rabidou. She was so nice to come to our home to view our staircase situation not once but twice. Sadly our stairs are not appropriate for a stairlift and need to be rebuilt. She was incredibly helpful and kind. We are currently renting a chair which is serving its purpose and helpful for my mother. I highly recommend 101 Mobility! Stephanie Skedros

New Bedford, MA
101 Mobility has the expertise to place the right equipment you need to fit your situation. They are a pleasure to work with as well.

North Attleboro, MA
Technician was friendly and fixed the lift with a agreeable time.

wellesley, MA
Wonderful service. Joss was very attentive, knowledgeable, and interested in finding solutions.

Cumberland, RI
Since this is only the second day after installation, we will be able to give u a better answer to the questions after my husband has used the chairs for a few days.

Worcester, MA
Service and quality

Lowell, MA
Christine and Ken were both wonderful!!! We were in need of the something soon and they were very fast in getting back to us, coming out and helping recommend what we needed and quick on the install!! Very positive experience!!

Marshfield, MA
“Suitcase ramp” is sturdy and holds in place when being used.

Warren, Rhode Island
Sue and Sandy in customer service are stellar! I had some issues with the chair and after a number of visits, the occurances remained. Jack (senior department head) came down and within 5 minutes, he was able to identify the issue plus he evaluated my positioning on the chair which he also fixed. This is the first time in a year that I am so happy with how it is working out for me. I feel safe and the chair has never worked better. He not only fixed the issues with the chair by ordering the correct parts vs trail and error of changing out parts, but also repositioned how the chair was situated on the rail. He took his time and did not leave until everything was working at 100%. Everyone you deal with at 101 is very personable and customer service oriented. Thank you all again!! Leslie C

Woburn, MA
The quality of the people exceed even the exceptional quality of the equipment! My family has used Mobility 101 for both an "assist" recliner (for my uncle) and a stair-chair for my Mother. Christine Rabidou (and her son who did an outstanding job installing the stair-chair professionally and in record time) is a spectacular representative for Mobility 101. Understanding, compassionate, professional and personable...she meets clients' needs, follows up regularly and is always there if there are any issues or challenges. Blessed to had found such a wonderful team enabling the older members of my family to comfortably and safely enjoy their later years. THANK YOU to ALL. Best regards, Ed Comer

Hanover, MA
I appreciate the quick service you have provided me , fixixing my problems, I have a problem with paying $325 for batteries 2 years in a row to fix my problem ... why ? Don’t I have a warranty on these batteries ????they should last longer than a year ?????

Lawrence, MA
Hi to all, I will recommend 101 mobility to anybody that needs they service 115%. And I wanted to thanks the people from the office they were always on point, but the people that works in the fields they are absolutely amazing. Thank you again. From the Pichardo-Vargas family

Orleans, MA
Strait forward sales process. Honest and anticipates customer’s questions. Good people involved that care about what they are doing.

Millbury, MA
deludResponsivness. Quickly scheduled installation and training.

Marlborough, MA
Very professional and friendly service. Convenient MetroWest location with parking.

Framingham, MA
Your tech was extremely nice and knowledgeable. My only concern was the price. wish someone had warned me the cost of a house call.Those of us with chair lifts really have no choice but to repair them

North Chelmsford, MA
Just had it put in the other day but finding it to be very helpful. Everyone involved from the sales rep. to the install was excellent.

MA
They were able to provide me with a motorized scooter within 24 hrs when other companies (National) could not. Friendly service and competitive pricing...thank you 101 Mobility!

Acton, MA
Christine was quick to respond to our inquiry and answered all of our questions. Ken did a great job with installation. Our stair lift was installed before the deadline that we needed it and it works great. Thanks!

Marlborough, MA
1) Your customer service and reliability were excellent! The representative Brenda Siegel whom I dealt with was kind, courteous, informative & helpful. When I called your office and spoke to other staff, in particular Sandy, they were also very courteous and helpful. 2) The delivery man called me the day of delivery when he arrived at my hotel where the rental scooter was to be delivered, and asked me to come down to the lobby and meet him. When I explained that I had not yet arrived at the hotel, and he was to leave the scooter at the hotel's front desk, I was impressed that he stayed on the phone with me while he spoke to the hotel staff as they located my reservation. He was then able to confirm to me that the scooter would be held securely at the front desk for me until I arrived. I had no cause to worry that I wouldn't receive the item I had rented. 3) The 3-wheel scooter I received was in excellent condition. It worked like a dream, and I had no problems or issues with it. Thank you for a quality product, and for your reliable, knowledgeable and helpful service. I would definitely recommend your products & services!

Quincy, MA
Flexibility to either rent or buy plus the buyback program is a great option also. We’re able to schedule an installation less than a week after contacting 101 Mobility to do so.

Newton, MA
The folks in Marlborough made the quoting process easy, even with a handful of changes I requested during the process. People were gracious and polite. Installation was prompt. A positive experience!

Marlborough, MA
Speed of service. Chair works great. Very satisfied.

Somerville, MA
That you extend yourselves beyond the "call of duty" to assist your client. That there is always a human "listening ear" whenever I have called the office. That your "home service" team are very friendly, efficient and reliable.

Attleboro, MA
very curteous; on time

Billerica, MA

Worcester, MA
It looks good. And your installation man worked hard to cover the doorstep to the ramp. Sandy is very professional and helpful. Thanks for getting it done in such a short period of time.

Hudson, MA
the easy ablilty for my mother in law to use

Bedford, MA
Responsive & timely

Andover, MA
Great experince. Fast appointment. Evan was great an knowlegeable. Sue in the office was as well thx

Brant Rock-Marshfield, MA
Everybody that I spoke to in your company was friendly, knowledgeable and helpful. Christine Rabidou was outstanding

Newton, MA
Christine was great- knowledgeable, helpful, quick to respond or answer questions, just great. The stair chair seems like a well made sturdy product. The installation was quick and easy. A pleasure to deal with this company!

Scituate, MA
great customer service, flexible and friendly

Westfield, MA
I highly recommend Jos Kerstens and Mobility 101. Jos came personally for a home evaluation, 1 1/2 hours away, to make sure exactly what products we needed. His recommendations were perfect and we are 100% satisfied with the patient lift and the hospital home bed & special mattress we purchased. Very knowledgeable and professional.

North Easton, MA
Very professional and understanding, both the sales rep and the installers.

Andover, MA
Quality of products, installation and employee.

North Attleboro, MA
Very happy with the services performed.

Warwick, RI
Once we decided on a scooter lift the process was quick and easy. The installer was farther away than we would have liked but he did an excellent job. I am wondering why we were charged $125 per hour for installation when the installer said he charges $ 89 per hour. We are able to lift the whole scooter into the car without taking off the seat or spending another $350 for another part. We have a 2019 Subaru Forester and were able to use the exterior Space Saver lift.I do think when a price is quoted that the part that goes on the hitch outside the car should be included in the total for the lift and not added after the quote is given as a part that is needed in order to make this lift work. That adds an additional $400+ to the price of the lift. My husband and I are happy with the Bruno product and believe it is a quality product. However if it weren't for a $1000 rebate from Subaru we wouldn't have been able to afford it.

Dedham, MA
WE Love the folks at Mobility 101! They always work to ensure our experience is unsurpassed! Thank you Christine and John for all your great customer support!

Gardner, MA
Very good product. Professional installation. Friendly customer services

Somerville, MA
Jack has been outstanding. It's not often you find people like Jack who try hard to solve puzzles and come up with solutions that work.

Stow, MA
101 worked with us to find the best setup to handle our unique situation . No bend of the knee was possible which required numerous adjustments to have the lift work for us. Being able to use the upstairs of the house is great.

Marlborough, MA
Equipment works very well and the service is thus far very professional.

Chelmsford, MA
You're Quick to respond and really know what you are doing. Also no badgering after contacting you. I will never deal with Acorn stair lifts again. They would not leave me alone after I made one call to them.

Southborough, MA
Friendly, knowledgeable staff.

Plainville, MA
Very nice people to work with.

Milton, MA
Very impressive!! Everything was explained to me: What my options were explained clearly how it would impact the price? What the height of the ramp would look like utilizing tape measure (fearing it would be too high)? Sat down with me showing me the different picture layout & it's cost & buy back option, so I can make a proper decision at a very difficult time. Installed ramp on time & quickly before the snow storm with all that ice. It passed the test. Used the proper melting material,magnesium chloride,! Worked wonderfully! Walked on it & didn't slip. I used the ramp versus my stairs to get in house during that storm. Amazing & very pleased!

Rochester, MA
Exceptional response and quick installation. Our stair lift works perfectly thanks to 101 Mobility’s superb team. Most highly recommended!!

West Roxbury, MA
It assisted my wife being able to climb the stairs to her bedroom. I was impossible otherwise. Thank you You made it possible for us. God bless you

Hopkinton, MA
I like the safety the railings and the non slip floor

Westford, MA
Great service!!

Waban, MA
You offer many helpful products and Christine and the office staff are very informative and friendly. Your prices are in line with other competitors, so the personal care makes the difference.

Bridgewater, MA
Very good personal service. Answered all my questions.

Springfield, MA
very good job

Westboro, MA
Quick, efficient service. Service call and install all happened in a couple of days along w/ good phone support w/ Ronda. Thank you!

South Attleboro, MA
I want to thank you so much for all your support. 101 Mobility was the lowest estimate but in all aspects both product and services was the very best choice. Your response was outstanding. Christine matched our needs with the correct program. As my son-in law was scheduled home in two days, your installation was immediate. Sadly he passed away in only two weeks.We had hoped for more time. I asked if you could remove the chair quickly to allow the hallway to be cleared. 101Mobility was there that day. All the people I met; the office staff, installation and sales presonnel were wonderful. Thank you Rob Hasselbaum

Wellesley Hills, MA
The salesman was so knwledgable .I appreciated how he treated me.

Milford, MA
Christine asked the right questions and provided helpful answers and recommendations.

Three Rivers, MA
People listen to your concerns. They try and problem solve. Service repairs like on ramp within 48 hours. Product extremely good. Worked with them now for three years and planning a good working relationship in the years to come. Francine

Canton, MA
The temporary rental ramp that was installed was perfect and very safe for our sons needs. The team assisting us was very professional and helpful in getting this accomplished in a short time frame. We will definitely be using them again in our future visits to Boston. Thank you!

Newport, RI
very professonal

Auburn, MA
Great service and great follow up!

Maynard, MA
The team is east to deal with and the product is working top notch. Very satisfied.

Leicester, MA
Everything looks top quality

Marlborough, MA
Prompt Service. Pleasant staff. Easy to work with.

Hingham, MA
They were easy to work with, responsive to needs, inquiries and service. Able to install within a few days which made a huge difference.

Wayland, MA
Great service! Always attentive and fast to respond and top notch quality.

Strafford, NH
Great products and Services

Quincy, MA
We like the level of service provided.

Brewster, MA
You have an outstanding company with excellent customer relations. My new stair lift is user-friendly and has been working great without any issues. It has been a pleasure talking and emailing with your representatives by the names of Brenda Siegel and Sue Falamino. I really appreciated their patience and kindness throughout this process.Your installation tech was very friendly and professional also answering any questions I had. I appreciate the fact this stair lift has given me more independence. So very important to those of us who need mobility in our homes. Allow me to say...Keep up the good work!

Upton, MA
Christine Rabioux was extremely helpful and patient was our concerns and questions. My mother seems quite happy with the lift. We, my siblings and I, now feel mom can safely get up and down the stairs to her house. Thanks

Malden, MA
Stairlift works well, needed service to adjust the whole rail position to raise the uncomfortably low top of stairway seat to floor height which also raised the bottom seat to floor height. Very important to make sure the users are able to work the top seat rotation, which will be a problem for persons with memory impairment who will always need assistance and who will continue to walk downstairs at the risk of falling downstairs which is what the stairlift is supposed to eliminate. The sales persons need to be able to show more exactly where the top and bottom chair positions will be to make sure the customer will not be dissapointed in the final result .

Brookline, MA
We have appreciated the responsiveness and friendliness of our contacts with 101 Mobility. It feels like family to us. what a pleasure!

Arlington, MA
We are very happy with the service we were given.

Billerica, MA
Fast, friendly service.

Hudson, MA
Good installation, was very flexible...

West Roxbury, MA
Ability to cone a distance when needed

Gloucester, MA
Getting you the right equipment

Dedham, MA
good product professional team

Newton, MA
Excellent service. The installer John was very patient and helped my mum get comfortable and familiar with the chair lift. It's a very user-friendly device. Seems well built and safe.

North Attleborough, MA
Everyone was very helpful and put in a lot of time to be sure that we got what we needed. Thank you

Marlborough, MA
Jack was very helpful… Everything you could hope for in a technician. I wrote you a yelp review also

Westport, MA
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