101 Mobility Naperville Reviews


Wheaton, IL
The knowledge of the sales staff plus their flexibility.
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Naperville, IL
Pleasant interactions with everyone from the first call to installation.
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Aurora, IL
Wonderful customer service, quick delivery and very knowledgeable. They really cared that we received the best product for our son.
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Batavia, IL
Staff are friendly and knowledgable about the products. They take time with the customer and go over and above to provide the customer with what fits his need best.
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Chicago, IL
Excelent quality, good custumer service and very friendly staff. I will highly recomend this company. Thank you for a job well done.
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Naperville, IL
Dependable product
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Lisle, IL
Prompt and professional. The installer Brian was excellent. The lift looks great and he spent the time explaining how the product operates.
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Naperville, IL
The entire team of Tara, Dave, and Brian, at 101 Mobility are very customer-centric, competent, and knowledgeable. If you have a need for chair lifts, scooters, scooter vehicle hitches, and other rehab and handicap helpful mobility products --- these are the folks to contact FIRST! We needed a scooter carrier for our SUV and after contacting a couple of other companies, we discovered 101 M and they won our business due to their ability to meet our needs. 10 Star recommendation for sure!
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Naperville, IL
Great staff, awesome customer service!
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Aurora, IL
My family needed an upgrade to our stair lift. 101 Mobility had several great options. They responded to our request for a quote quickly, and came with-in the budget we had to work with. All appointments were schedule and kept on time. Installation was smooth and efficient. The new lift is more comfortable and safer than the old lift we were using. I'd recommend 101 Mobility for any mobility needs.
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Lisle, IL
Professional, responsive, efficient installation!
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Naperville, IL
The technician understood the product line that he came to repair. He completed the job quickly and with skill.
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Aurora, IL
Responsive, knowledgeable and friendly staff. Exceptionally easy to schedule and install.
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Naperville, IL
The team at 101 Mobility Naperville is top notch. Tara, Dave and Brian were phenomenal to deal with - compassionate, knowledgeable and efficient. We needed a chair lift installed for my 87 year old mother. The team delivered in under a week. I highly recommend 101 Mobility Naperville.
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Aurora, IL
Reliable, easy to you. I purchased two. I bought them years before I needed them, but just in case...they are fabulous also for "stuff" that needs to go up and down the stairs . No risk of falling down stairs carrying laundry, Highly recommend.
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Aurora, IL
Very efficient..professional..respectful of surroundings..neat and orderly when working..friendly and generally a great company to work with
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Chicago, IL
It has been vey helpful for both of us with not havng to go up and down stairs. Thank you for this service
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Naperville, IL
Everyone is friendly, and they explain what is going to take place.!
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Wheaton, IL
Very responsive and helpful, the ramp they suggested worked perfectly for what we needed and pricing was very reasonable- would definitely use them again and recommend to anyone!
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Naperville, IL
You were always responsive and always extremely helpful...from beginning to end! Never a delay and considerate throughout the whole process. Everyone on your team is phenomenal! Amy Heitzman
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Newark, IL
Everything
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Aurora, IL
The service was excellent. Everyone was helpful and pleasant. Thank you!
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Aurora, IL
A year after installing stairlift, I still appreciate the courteous & friendly manner and careful quality of service for maintenance. Thank you
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Wheaton, IL
Timely, professional, caring, understanding
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Naperville, IL
Tara very helpful. She responded quickly to all calls and arranged chairlift installation without much notice.
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Naperville, IL
The installer was friendly, courtesy, knowledgeable, easy to work with just like everyone else.
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Wheaton, IL
Excellent customer care by Jennifer. She made me instantly feel like I called the right place - friendly, knowledgeable and asked great questions.
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Aurora, IL
Professional and did great work.
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Naperville, IL
Personal service and attention to detail. Jennifer at the 'front end', Tara at product review and delivery, and Brian making sure everything is adjust and fits right - down to having a couple of boards in the trust to raise up the bed frame so the 'hoyt lift' fits!! Great customer service!
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Naperville, IL
Great service -Brian provides excellent customer service.
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Montgomery, IL
Great Customer Service and wonderful people to deal with!
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Warrenville, IL
Excellent service and installation.
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Naperville, IL
The team was very professional the install was quick.
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West Chicago, IL
Our family loved the personal care taken by Tara and Brian. Both have gone beyond our expectations of what we anticipated was going to happen. We cannot thank them enough
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Naperville, IL
Tara is very knowledgeable about the products that her company offers. When she came to our home she offered several options in stairlifts that would work for us. She was very sympathetic and understanding of my wife’s physical condition. I had several phone conversations with Jennifer and she was always patient and happy to answer my questions. When Brian came to install our stairlift it was a cold and snowy day but he took every precaution to not track snow into the house. He was able to finish the job in a couple of hours tjhen took time to show us how to properly use the equipment. I would be happy to recommend 101 to anyone . Don Byrnes Naperville
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Naperville, IL
Staffs (Tara, Jennifer, Brian) are very friendly and answered all our questions and concerns.
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Naperville, IL
Every person we dealt with was as nice as could be. The installation went great and the lift works perfectly
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Aurora, IL
What a team of true "Experts". I was sharing with a friend how I was trying to get a friend of mine to agree to getting a chair lift, as I had great concerns about her falling down her stairs. Immediately, she told me to contact 101 Mobility because they provided excellent products and service. I stopped by that afternoon (12/7/20) and met Jennifer. She encouraged me to bring my friend over so she could actually sit on a try a chair lift for herself. I found Jennifer to be very knowledgeable about the product as well as what my friend was going through with her mobility issues. After discussing this with my friend, she agreed to go in for a demonstration. On the day (12/8/2020) I was to take her in her doctor appointment took longer than expected, so we were unable to get there before closing...they graciously waited. When we arrived my friend was exhausted, this was not one of her better days. However, Jennifer and Tara were so patient in waiting for her to get out of the car and onto the chair lift. Being a difficult day actually worked to our benefit, since they were able to show her that even on a bad day, she had no problem going up and down their demo stairs. Jennifer also had suggested we consider purchasing a lift chair, which she also tried, and loved its ability to reduce the amount of energy she was using just trying to get up out of a regular chair. The next day(12/9/2020) I requested and receive the quote. My friend was ready to go, so I finalized the purchase of both the chair lift and lift chair the next day (12/10/2020). Due to the condition my friend was in, Tara and Brian installed the chair lift that Monday(12/14/2020). When Tara and Brian were extremely concerned with staying safe, wearing their masks and maintaining their social distance. They unloaded and explained every step they were going to take, updating, as they went along. As soon as they brought the chair in, they set it up, and then taught her how to use it. She immediately positioned the set for nap, and took it on the spot. Tara and Brian then installed the chair lift. Just as they were finishing my friend woke up and her training began. Both Tara and Brian wanted to make sure she was comfortable using it and understood how to get on and off, safely. Everyone has stated they have already seen an improvement in her energy level, plus she's happy! Jennifer, Tara, and Brian have, indeed, improved the quality of her life. This is a positive, upbeat team that knows a person's life can always improve, with just a little assistance. Their products are excellent, as her son was surprised when he turned around, she was standing next to him. He commented, "I didn't even hear the chair...it's so quiet...and I was sitting right behind it!" The term "customer service" is real for 101 Mobility...they truly "service their customers", not just the person with mobility issues, but the entire family. They make you feel like they are taking care of you as if you are their own family. I cannot say enough about my experience with 101 Mobility! They provided excellent service for my friend who is safe and will have a Merry Christmas! Thank you, 101 Mobility! Pam Gray
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Naperville, IL
Responsiveness of the company. Service was outstanding, quick on installing and incredibly helpful.
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Naperville, IL
The company and people are awesome! The products are top quality. I’ve already referred you to someone.
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Naperville, IL
We like the ease of use of our chair lift and the mobility it affords to finally be able to go to the second floor of our home. The installation and instructions given at the time were very complete and well done. The personnel are great to work with! I would definitely give a 10 level recommendation for contacting Mobility 101 if I knew anyone who could benefit from their products and services.
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Naperville, IL
You went above and beyond to get our install done on short notice. I cannot express my gratitude on your commitment and service. If I could rate it higher than a 10 I would. I was in tears full of distress as to what to do with my father and you guys came thru and were willing to do what was necessary to help us. Thank you from the bottom of our hearts. Words cannot stress our true happiness with you.
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Lisle, IL
The product is quiet, reasonably quick, lots of great features. The service was quick and well done. Questions were answered in a very timely fashion.
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Cicero, IL
The product was high quality and professionally installed. Everyone responded to my questions and concerns quickly and courteously.
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Naperville, IL
My husband has benefited greatly from having the ability to move safely while on the stairs. The stairlift has been a life changer.
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Aurora, IL
Friendly, helpful great job helping with timeline.
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North Aurora, IL
Easy to deal with, competitive, install was quick and easy.
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Aurora, IL
Products are exactly what we need and the customer service is the best ever!!
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Wheaton, IL
Friendly, willing to work with you, knowledgeable and efficient.
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Warrenville, IL
Great at responding to your needs quickly. Great products and professional installation. Entire process of meeting, deciding and having installation done in a matter of less than a week. So far the stair lift works great.
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Aurora, IL
Good products. The local store has demonstration units of stair lifts that you can see and try-out. They have courteous sales staff and professional installation staff. Speedy response.
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Aurora, IL
Tara was/is amazing. Thank you so much for your patience with my father in law! Tara is a saint!
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Aurora, IL
Local service and very quick turn around on installation. Both the technician and sales person were great to work with and answered all our questions thoroughly. Appreciate it!
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Geneva, IL
Your customer service was awesome. Great to work with. Highly recommend you guys to anyone in need of your products. Dave
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Naperville, IL
I was completely satisfied with the Customer Care from my first phone call to 101 Mobility! Jennifer was very helpful with her knowledge of the product & what services the company provides. She made me feel like I was dealing with a company that really cares about their clients, which was a good feeling. Tara, the owner came out to the house to explain the process of installing a chair lift in our home. She also showed her genuine concern for her clients and explained the process, cost, installation, along with her caring nature for helping people & assisting to solve problems where there is a need. Brian came out & installed a stair chair lift & was efficient, knowledgeable, & a perfectionist❤️❤️❤️
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Batavia, IL
First class customer service! Jennifer, Tara and Brian were absolutely amazing to work with. The work was high quality and the customer service was the best! It was wonderful working with all of you at 101 Mobility!
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Oswego, IL
Tara, Jennifer and Brian are true professionals. They have the expertise in assessing and constructing reliable and safe mobility solutions to fit the needs of their clients. They handle everything from assessing your specific concerns to planning, HOA modification paperwork thru construction. The work is done when promised and they leave your home clean when the work is completed. I would highly recommend 101 Mobility in Naperville IL.
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Aurora, IL
Jennifer was extremely helpful and patient as we set up the equipment waiting for the arrival of my Mom back into her home! She was clear and concise and so thoughtful throughout the entire process. With the goal of keeping my Mom in her home using 101 Mobility was a Godsend.
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Warrenville, IL
You quickly responded to my needs and had the equipment I needed.
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Aurora, IL
A very friendly and professional service...
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Aurora, IL
The stair lift is very nice and the installation was quick and "easy". You all were very pleasant to work with.
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Naperville, IL
Everyone was very professional. I would recommend 101 Mobility to anyone that needs this service.
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Chicago, IL
Jennifer, Tara and Brian are a Perfect team all working for the Best fit for your need. I needed a wheelchair lift installed in my new mini van and all the questions asked to match what would work paid off. The lift fits like a glove and installation was neat and careful. Hospitality of staff was over and beyond of a job to satisfy a client! Corinne Gach
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Wheaton, IL
From the outset of my query for help with a hesitant stairs lift, I felt to be in friendly territory. On the phone, the cheery and friendly voice of a person who identified herself as Jennifer. She understood my quandary and promised quick relief. The help came with a gentleman called Brian. Congenial, affable, attentive expert. Quick to detect the problem and to come up with the solution to resolve it. Neat, polite and efficient. Obviously elderly people, my spouse and I feel secure using the life-saver equipment freely. Gilbert
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Aurora, IL
Working with your company has been the best customer service experience I have had in a long time.Jennifer and the owner worked with me so I could get the best service possible for the lease amount of money, Also, please let Brian the repair man know I appreciate the excellent job he did for me. His knowledge made made it easy for me to understand the process of the repair to my chairlift, I would never hesitate to recommend 101 Mobility to anyone for service and repair. Thank you again, Patty
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Winfield, IL
Fast, friendly service!
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Naperville, IL
Fast service. Knowledgeable staff. Highly recommend.
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Naperville, IL
Like that you have a place for the person to try out the product and that you are local.
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Sycamore, IL
The Elan is very quiet and doesn’t take up a lot of room. Brian the gentleman who installed my chairlift was quick and very clean. He also explained how to use the lift.
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Winfield, IL
Great customer service and follow up.
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Aurora, IL
Good service and good company
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Chicago, IL
Everyone has been helpful and effective. Thanks.
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Naperville, IL
The saleswoman and the technician were prompt, punctual and courteous.
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Aurora, IL
Great team out of Naperville. Good price and excellent service. Stairlift purchased for wife. Happy with everything!
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North Aurora, IL
My entire interaction with the people of 101 Mobility was pleasant and productive. They did the entire job, from the initial interaction to the installation, quickly, efficiently and professionally.
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Naperville, IL
We called 101 Mobility to inquire about a chair lift. Tara provided us with information and was helpful and knowledgeable. She and Brian explained the options, we chose a lift, and Brian and Tara installed it within a few days. It has changed my husband’s ability to use our second floor and eliminated safety concerns. We are very pleased with Mobility 101 - Tara, Brian and Jennifer - and look forward to working with them in the future. Highly recommended. Kathy R. Naperville 5/11/20
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Naperville, IL
Quality
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Aurora, IL
Prompt , efficient, friendly, respectful of social distancing ...overall a great company to deal with.
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Naperville, IL
The Bruno Elite is a well-made product and the service was quick, efficient and friendly.
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Aurora, IL
You listen to our needs and provide what we need. You offers solutions we didn’t even know were available. Your customer service is outstanding!
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Naperville, IL
Personal service & caring
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Aurora, IL
Excellent service , excellent product. More than met my expectations. I do not need a stairlift at this point in my life to walk up stairs. Preparing for the future just in case. It is very efficient in getting my laundry and other products ,(up to 300pounds) from one floor to the next without me having to carry them. I love it so much , #2 is going in next week, 1st floor to basement. Plan on staying mobile for a long time with Help from 101.
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Lisle, IL
Everything
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Lisle, IL
Friendly and knowledgeable staff!
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Chicago, IL
Thank you for making getting around much better, Jennifer and staff came right out which i thought was great, Brian made sure i understood how to use the stair lift, i am excited, thank you again. Sarah Brown
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Aurora, IL
On time and efficient.
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Winfield, IL
101 was able to set up a temp stair c[imber while l waited.
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Wheaton, IL
Reliability, service
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Cicero, IL
So easy to use.
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Naperville, IL
Customer friendly service.
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Chicago, IL
Great team -timely, professional, and neat with their work. Absolutely no garbage left.
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Sycamore, IL
Immediate response!
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Chicago, IL
Staff did a great job of removing old chair lift.
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Robbins, IL
Tara provided me with a Great deal and Great service. The stair Lift is Great too. I couldn't be more satisfied! Thanks Brian too!
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Cicero, IL
They are very timely, explain everything thoroughly and do great work! 5 Stars Couldn’t be better!
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Naperville, IL
I was very pleased with the all over service. My need for a chairlift within a two day span was promptly addressed and the installation went very smoothly, thanks to Tara and Brian. I would highly recommend this company to anyone who is in need of mobility services.
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Batavia, IL
Tara and Brian were professional and friendly. The installation was done quickly. All my questions were answered.
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Naperville, IL
I have great respect for the time and help they have given us. Thank you
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Chicago, IL
Always quick to respond to calls or emails. Professional, knowledgeable and courteous staff.
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Naperville, IL
THE PEOPLE AT 101 MOBILITY ARE SUPERSTARS. FROM THE QUOTE TO DESIGN TO INSTALLATION AND FOLLOWUP. WE COULD NOT BE MORE PLEASED WITH OUR STAIRLIFTS. WE HAD ONE INSTALLED FOR THE UPSTAIRS AND ANOTHER FOR THE BASEMENT STAIRS. WE WILL NOW BE ABLE TO STAY IN OUR HOME OF 40 YEARS. THE ENTIRE PROCESS TOOK LESS THAN A WEEK. IT HAS BEEN MANY YEARS SINCE I HAVE SEEN A BUSINESS THIS WELL RUN WITH OUTSTANDING PEOPLE WHO CARE. I WOULD RECOMMEND 101 TO EVERYBODY.
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