101 Mobility Philadelphia Reviews


Blue Bell, PA
Prompt, professional and courteous service. Will use again and would recommend to others.

Philadelphia, PA
Before I decided to use 101 Mobility, I checked online for stair lifts and installers. I found that Bruno is a very good stair lift, and had very good reviews, and that the local branch of 101 Mobility also had very good reviews and a good reputation. Andrew came to our home, took some measurements, and explained everything. He also took $100 off the price to buy a new stair lift. I was going to have another installer come out for his presentation, but I called him back to cancel, and called Andrew back to tell him we would use 101 Mobility. Two days later, the installer came out to install the stair lift. I forget his name, but he was very professional and explained everything about the stair lift. He was here for about 2 hours, of which about 30 minutes was him showing us how to use it, and other things about it. It's been over 2 weeks now since it was installed, and so far, so good. We haven't had any problems or issues or complaints about the stair lift. So far, we have been very satisfied with 101 Mobility!

Swedesboro, NJ
Usually very responsive and very nice

Philadelphia, PA
The product is excellent and was just what I was looking for to help my 91 year old brother who suffers pain due to arthritis. Climbing the steps several times a day was very painful and tiring for him. He also has some memory issues but has been capable of using this equipment safely. Your sales person, Andrew Weiss, was very helpful and explained the conditions under which your company could install the chair lift. The installation team was excellent also and explained the operation and use of the equipment. I believe your product and great service has enabled my brother to remain in his home. Thank you.

Voorhees, NJ
Friendly and helpful staff

Philadelphia, PA
I do not normally take the time to comment on customer service since these days most of those comments are negative. However, I did want to take a moment to comment on my experience with 101Mobility. It started with me doing research on acquiring a stair lift for my elderly parents. I reviewed a variety of companies online and then settled on three to contact and collect estimates. The first never responded to my messages, the second was 101mobility. Michelle answered the phone and was very pleasant and forthcoming on the various offerings. She also provided me a general estimate over the phone which I appreciated. The final company (Interstate) did not want to provide a general estimate and wanted to come out to review and then provide one. I wanted to do my diligence in comparing prices so I agreed. We picked the day and I specifically said that there will be no one there until after 11:30. The person said that was fine and the tech would call in the morning to verify the time. The day comes and I get a call 9:00 am from the tech saying they are 15 minutes away. I said nope because there is no one there until after 11:30 which he replied that he would be on the other side of town at that point. I said that was fine because they just made up my mind not to use them. I then called back and spoke with Andrew and scheduled the day to review products and get official measurements. Andrew shows up looking clean and professional. It may seem inconsequential but it is not. I cannot tell the number of times I am annoyed in dealing with an estimate and the person comes in the house looking they just came off a job and stinks. We settled on the model and date of installation. The installation date comes and the tech shows up in a clean vehicle and once again, looking clean and professional, like they care how they appear in someone’s home. I do not remember the tech’s name but he did a great job. The installation was surprisingly quick. The final product looked clean, cord tacked down and it looked like it came with the house. It has a great clean profile and the neutral color would work anywhere. The tech then took the time to test and review the operation of the lift with us. He was pleasant and patient. Andrew came later to collect the payment since my parents insisted on paying cash. The three of us counted out the payment and then they left. The next part that surprised me was Andrew called later to inform we counted wrong and gave them an extra hundred dollars and he would stop by to drop it off. I would not have even know if he kept it. It really made a strong statement on the quality of people employed by the company. I will highly recommend 101mobility to anyone that asks and relate the great experience I had. In an era of companies pushing self-service, I still appreciate a company that takes the extra effort to provide quality customer service and attention to detail. Please pass on my kudos to Andrew and the tech that serviced our home at 3635 Gaul Street, 19134

Yardley, PA
Quick, thorough, and insightful responses to any and all questions. Keen knack for anticipating questions.

Drexel Hill, PA
I can't say enough about 101 mobility. Initially, Andrew came and measured to see if we could have a chair lift installed. He was friendly, knowledgeable and able to find the perfect match for our needs. The company came right away and installed the product. The installation guys were quick, efficient and very professional. The chair we have is very sturdy, safe and smooth. My mom feels safe from the minute she gets on to the minute she gets off the chair. I highly recommend this company!!

Bensalem, PA
Andrew was very professional and knowledgeable. He answered all my questions. Craig, the install technician was also professional and courteous. My wife really likes her new stairlift. I would highly recommend 101 Mobility. Brian B. Bensalem, PA

Southampton, PA
Very professional and helpful also quick response

Philadelphia, PA
very productive services

Cinnaminson, NJ
Responsive customer service Easy to get service, repairs and new products Convenient billing Easy returns when done Quality installation of stairs

Warrington, PA
Stair lift is fantastic...very nice gentleman came for new batteries the other day and was most helpful...thanks!!

Egg Harbor City, NJ
Beautiful, non-obtrusive chairlift that turns twice and still remains steady and strong. Customer service cannot be beat. Bought for my husband, but find I use it also.

ST. Davids, PA
Great initial presentation of product, easy clean install and removal.

Maple Glenn, PA
Fast and efficient.

Philadelphia, PA
Great product from great people. What a pleasure working with them. John Reynolds

Drexel Hill, PA
The chair is dependable and a blessing for my mother!! The service and contact staff is very helpful and professional. Thank you to all staff!

Ease of use.

Pennsauken, NJ
Great product, great customer service, and great techs. Joe, Steven and Tyler installed my lift and they were very professional and worked clean.

Southampton, PA
The best decision that I made to address my husband's declining mobility issues and my need to provide for his safety and my peace of mind was to purchase a stair lift. The second best decision that i made regarding his declining mobility was to purchase the stair lift from 101 Mobility. The staff as well as the owner of the business provided outstanding customer service...I found them all to be reliable, competent and compassionate and very helpful with insurance matters.

Lansdale, PA
Andrew provided a quote on Friday, and on Monday our stairlift chair and grab bars were installed. Timeliness and communication were A+. Everyone with the company was kind and patient. My grandmother is so happy to be able to get upstirs to shower, and we are thrilled that the spaces she uses are safer. Thank you for great products and services!

Philadelphia, PA
Very personable and knowledgeable staff who responded to all of my family requests and needs

Havertown, PA
We just had a second chairlift installed at our home by 101 Mobilty. The professional staff make the process so easy from start to finish. We have found them to be readily available to answer any questions or concerns that arise. We are impressed with both the product quality and and service we receive.

Yeadon, PA
All Of the equipment works very well, And the servicemen are very nice

Philadelphia, PA
101 Mobility has excellent customer service! They were thorough in explaining my options and very caring in my needs. Highly recommend!!

Villanova, PA
Friendly, prompt and thorough with work.

Point Pleasant, PA
I was very impressed with the professionalism of every person in the company I had contact with , from workers who came on site to people who answered phones. I was given straight talk about the problems, the available solutions, the possible hitches, delays and other issues in getting service for an old product, regular updates on the progress of the project. Prices were more than reasonable.

Erial, NJ
Courtesy of employees. Treat customers with respect.

Philadelphia, PA
The products are top notch, but the service has been excellent from sale, to install and ongoing support. Absolutely great company.

Cherry Hill, NJ
I appreciate the commitment to make things right. Not all companies have that.

Norristown, PA
People were helpful and easy to get a hold of. Their experience with different devices really helped me.

Lansdale, PA
The salesman and the installer were very knowledgeable about the stair lift.

Havertown, PA
Very professional installation

Bensalem, PA
Product is very good and reliable. Salesman and Staff are excellent. I feel that service pricing is somewhat high. I have recommended your stairlifts to a friend, who I believe has had them installed.

Philadelphia, PA
Always get a quick response.

Philadelphia, PA
Quality of your product.

Philadelphia, PA
I have never had a problem with this company.

Willow Grove, PA
It was neat and clean. Bill was very nice and respectful. The sales person, Andrew did a good job explaining everything to my satisfaction.👍🏼 Please done use my name to advertise. Unless it’s a neighbor. Thank you.

East Norriton, PA
The tech that came to the house was very respectful and wore a mask at all time. We were very pleased with that. They do stand by their product.

Philadelphia, PA
A very quick and courteous response. Installation was also quickly completed the lift looks and works perfectly. All that we hoped for.

Philadelphia, PA
Recently had stair lift installed. The gentleman was very efficient and made sure I knew how to work it properly before he left.

Philadelphia, PA
Very professional and responsive to the specific needs of our project

Devon, PA
I appreciate the feeling of understanding of the importance of the chair that the employees and staff of the company dhow. Prompt and professional service is important to assure the customers of the commitment to their well being. Thank You to the people of Mobility 101 and a Happy Holiday to all.

Princeton, NJ

Marlton, NJ
The Service was awesome,my Aunt loves the chair

Philadelphia, PA
101 Mobility is a reputable and reliable organization which our firm has used for several years now. We use them for both new ADA lift equipment installation and equipment maintenance. They do precisely what they say they are going to when they say they are going to do it. They are a valuable contractor in our business. Todd Checkoff, Project Manager Arts & Crafts Holdings Philadelphia, PA

Philadelphia, PA
Print and wuick

Philadelphia, PA
I love my chair. But the service technician came unprepared. The screw under my chair seat pad is missing. When I made the call for service, I told customer service I needed the screw replace . The technician did not have a screw. He told me he would mail it because if he had to come back, it would be $100. I havent received the screw yet ! I paid &175 already. It's not my fault he didn't end be my chair he screw l

Feasterville, PA
I purchased 2 overhead Handicare lifts over 1 year ago. They have been a tremendous help help with my disabled wife. The installation was done efficiently & professionally. The staff was helpful & was available to answer all my questions before & after Installation . I highly recommend both the product & 101 Mobility Sincerely Jim Kates

Cinnaminson, NJ
Tech is top drawer

Lansdale, PA
Easy to work with. Very professional . Good job with install & explanation. Very pleased.

Lower Makefield, PA
This was a fast and easy purchase. Andrew came to our home explained our choices. They came out the next day and the stairlift was quickly and neatly installed. It works great. I highly recommend them.

Philadelphia, PA
Home service tech was informative and knew how to diagnose

Ardmore, PA
From the time I ordered my stair lift and outside railings from 101 Mobility I have been extremely impressed with the quality of the products and the outstanding professionalism and customer service exhibited by all of the staff from the office staff to the salespersons and service technicians. I was extremely impressed when the company’s owner came out to my home on a weekend to address an installation matter and implemented a quick and effective resolution. It is for these reasons I would recommend 101 Mobility and would engage their services again, if needed.

Philadelphia, PA
Trouble free

Langhorne, PA
I really appreciated the rapid response, the professionalism and the quality of the work at my home. The experience and expertise of 101 Mobility to balance our needs and preserve the integrity of our home environment was greatly appreciated. I was so impressed that they found a very innovative and creative solution to one of our critical must haves that I did not see myself! Well done to 101 Mobility!

Warminster, PA
product is working fine and in am satisfied

Shamong, NJ
Very professional. Very prompt. Great product.

Princeton, NJ
Great service. Calls promptly returned, lots of communication throughout the process. Very professional.

Philadelphia, PA
Courteous employees

Harleysville, PA
Very responsive and professional.

Philadelphia, PA
Had a great experience with 101 Mobility. Great customer service, considerate, highly skilled and creative. Our building posed some challenges so install was more complicated. Would highly recommend them for any elevator installation.

Philadelphia, PA
Professional and quick estimate and installation. Office staff was great over the phone during a difficult time.

Philadelphia, PA
Greatly appreciated working with Andrew, the sales rep. He was not pushy or made it appear a purchase was needed to be made on the spot (like some sales people). Andrew was polite, professional and made me feel very comfortable with the decision to purchase; he outlined the details and was always reachable. It was a pleasure doing business with him. Installation was done on schedule and use of the product was made available within hours. Installer was friendly, and professional and took care to not make a mess or leave a mess.

Philadelphia, PA
Service was prompt and reliable.the technicians were very noligable and polite

Newtown, PA
Good efficient service. I am satisfied.

Millville, NJ
This device gives me a sense of security and stability when descending or ascending my basement steps. Living alone, the last thing I wanted to do is land in a heap on the concrete at the bottom of the steps. Some folks may laugh at this installation but I refer to it as a "living aid" such that I can continue to do what I love without the fear of an injury when carrying things into or up from the basement, and this electronic chair device allows me to check on the furnace and hot water heater and change filters. I am looking into other things I can change in my home to make it easier to live independently...checking out the new showers that 101 mobility offers!

Lansdale, PA
Everyone I worked with was very helpful and we were able to quickly get a lift for my mother.

Holland, PA
great service and very helpful staff

Doylestown, PA
Great team!

Warminster, PA
I like the reliability of the stairlift we purchased

Drexel Hill, PA
Haven't used it yet only to try out. Only thing we wish it could be operated from both arms. Otherwise will use remote to operate. As far as service, the installer was very nice and considerate and took the time to answer any question. Was very thorough.

Berwyn, PA
Speed of response. Superior design of and operation of equipment. Good training session.

Philadelphia, PA
Thank you for compassionately handling our father's passing.

ST. Davids, PA
Great presentation by Andrew in home, great follow up, very professional installation, nicely crafted handrail also placed. Great job by skilled professionals- all good!

Philadelphia
Quality products and prompt communication and installation .

Kendell Park, NJ

Philadelphia, PA
Wonderful company to deal with!

Philadelphia, PA
Our rep., Andrew Weiss was very punctual and pleasant. Explained the services very clearly and was very mannerly to my elderly aunt and uncle. I appreciate that type of service in today's " not so nice" world. Chair is working out well so far and is a tremendous help to both my aunt and uncle. Thanks so much.

Blue Bell, PA
Friendly, fast, courteous. Did not employ hard sales tactics. Enjoyable experience.

Ardmore, PA
Your response and prompt delivery. I was so happy that. I referred Rev William B . Moore to you.

Lansdale, PA
The Bruno chair was perfect and the installer really knew his job. Everyone in this organization was helpful and the install was flawless

New Hope, PA
Installers were great

Levittown, PA
The service was fast and on time.

Philadelphia, PA
Every 101 person I've talked to about my chair lift--which gets a lot of traffic--and every technician who has come to my home re the chair lift has been super--on time, thoughtful, polite, and friendly. I completely recommend the whole company. The women who run the scheduling are real pros--they know what they're talking about and they're very positive. Gold stars all the way around!

Bensalem, PA
Excellent customer service...and the stairlift is very accommodating for our needs! Is quiet and runs efficiently. Thank you Adele Guiteras

Philadelphia, PA
The stair lift works very good. I am able to get my mother up and own the steps without the fear of her falling.

Philadelphia, PA
Andrew from sales was very professional and knowledgeable, not pushy, and asked very good questions about how the chairlift would be used daily so we could determine the best chairlift placement. 101 Mobility prices are competitive with other companies, plus they offer a buyback option. Since we have straight staircases, 101 was able to install in just 2-3 days, which was extremely helpful. The installers, Chris and Lucky, were very professional and courteous, completed a neat installation, and provided a thorough demo of how to use and maintain the chairlift. From start to finish, this was a very positive experience.

Yardley, PA
The climbers have been very reliable, and only minor problems. WHen I have called for a problem, a service tech has come out within a day or two. THe annual service was just done and the technician was very thorough. Without this piece of equipment we could not have stayed in the house as my father can no longer climb the stairs to his bedroom

Prospect PArk, PA
Loving my new stairlift.

Villanova, PA
First class

Wyncote, PA
Process was quick and easy. Inspection/estimate was precise and construction was thoroughly explained. Installation was completed in a timely and professional manner and product operation is as promised.

Philadelphia, PA
I just love my stair lift. I don't know what I would do without it. I had a service man out on Wednesday for my annual 16 point checkup. I don't remember his name, but he was a very nice man and very thorough.

Southampton, PA
We had a small porch built. Well made and done pretty quickly. Good experience. Thanks

Lawrenceville, NJ
The installer was very nice and his work was neat, clean and fast. He explained the operation and care of the lift in full detail. His work ethics are to be commended.

Harleysville, PA
Outstanding sales and customer service staff. From my initial phone call asking for information, to the installation of our Bruno stairlift, every detail was handled with the utmost professionalism.

Philadelphia, PA
Courteous, friendly, knowledgeable employees. Shout out to Andrew and Bruce.

Washington Crossing, PA
Great installation and instructions!

Philadelphia, PA
Quality services provided.

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