As the owner of 101 Mobility in Richmond, Keith Barnhardt believes in the philosophy of “doing well by doing good”, and holds each and every one of his team members to the same standard. This belief system is evident with each and every customer interaction as the customer is treated as the number one priority. The team is passionate about helping customers and takes their mobility personally, spending time to get to know each customer and identify the best possible solution for their individual needs.
Customer Care Manager
A great customer experience begins with the very first contact – that’s why when you call 101 Mobility in Richmond, you will often be greeted by Kathleen. She has worked with 101 Mobility for years, and delights in sharing in the joy of each customer she speaks with as they discover newfound freedom and independence with their new mobility devices. In her spare time, she enjoys volunteering with various local organizations. On volunteering, Kathleen says “It humbles me beyond belief. Sometimes we take the blessings we have for granted, but volunteering puts it all into perspective. After every event I attend, I come away feeling so fortunate to be a part of such a loving experience.”