October 24, 2019
P.P.
Naples, NY
Naples, NY
Associates were all friendly & helpful. Information provided was accurate and all our questions were answered. I appreciated that we were given the total cost up front and that the payment was due after the installation was completed. Install of stair lift was done in a professional manner. Everything was demonstrated for the use of the lift and explained very well. The lift works great and is easy to use. Thanks!
October 7, 2019
N.R.C.F.I.L.
Rochester, NY
Rochester, NY
September 27, 2019
W.D.
Syracuse, NY
Syracuse, NY
Miguel and the installation team were excellent.
The only issue is the design of the battery compartment.
We purchased 2 other chair lifts in 2016 and it was time to change the batteries.
When we opened the battery compartment, the batteries slid out and could not be reinstalled.
A service call to replace the batteries was required.
September 25, 2019
Brandi Mack
Auburn, NY
Auburn, NY
September 25, 2019
Jane Crumlish
Dresden, NY
Dresden, NY
September 15, 2019
Marjorie Pawley
Rochester, NY
Rochester, NY
While it took some time to finally get the proper grab bar for my shower
wall, when it did arrive it was scheduled within a week.
Jim arrived on time & went right to work. I have a grab bar to assist my ability to get in & out of my bathroom tub. It's made a big improvement
for my safety so I really am grateful to have it.
Jim was so respectful when he arrived; he explained what he would do;
and he made sure that the work area was cleaned when he finished.
His company is fortunate to have him doing the work. I'm pleased with this installation.
June 21, 2019
C.J.
Hammondsport, NY
Hammondsport, NY
June 17, 2019
Eugene Dorsey
Rochester, NY
Rochester, NY
June 13, 2019
Greg Aiken
Bloomfield, NY
Bloomfield, NY
June 12, 2019
S.P.
Penfield, NY
Penfield, NY
May 25, 2019
Terry Morgan
Andover, NY
Andover, NY
May 2, 2019
Mary Bombich
Canandaigua, NY
Canandaigua, NY
April 22, 2019
John Bauer
Hamburg, NY
Hamburg, NY
April 18, 2019
Carl Zerbo
Arkport, NY
Arkport, NY
March 27, 2019
B.G.D.
Holley, NY
Holley, NY
March 12, 2019
J.I.
Penfield, NY
Penfield, NY
March 8, 2019
G.W.
Rochester, NY
Rochester, NY
February 22, 2019
Gail McCue
Rochester, NY
Rochester, NY
February 20, 2019
P.F.
Bloomfield, NY
Bloomfield, NY
February 14, 2019
Scott Banks
Cinccinatus, NY
Cinccinatus, NY
January 28, 2019
St. James Episcopal Church
Batavia, NY
Batavia, NY
January 19, 2019
G.W.
Honeoye Falls, NY
Honeoye Falls, NY
I was very impressed with your salesperson and installer. Both were friendly and very knowledgeable about the Bruno product we had installed. Having the stairlift has helped us get back to our normal routine, allowing my daughter to once again be able to get upstairs to her bedroom and take a shower. So far our Bruno stairlift has worked beautifully, just as promised.
December 28, 2018
W.H.
Rochester, NY
Rochester, NY
November 30, 2018
Y.M.
Williamsville, NY
Williamsville, NY
November 18, 2018
M.D.
Rochester, NY
Rochester, NY
November 8, 2018
Thomas Moore
Rochester, NY
Rochester, NY
The technician who came by my place to service our stair glide was very courteous and didn't mind my hanging around to watch him work. He explained everything to me as he worked and was very neat and thorough. I appreciated that he was very careful to do all that he could to think of an inexpensive solution to the problem we were having with the stair glide.
October 11, 2018
Susan Brown
Rochester, NY
Rochester, NY
July 10, 2018
Carol & Gary Riehlman
W Henrietta, NY
W Henrietta, NY
May 4, 2018
R.P.
Buffalo, NY
Buffalo, NY
I like how simple the elevator lift is to use and so far has worked perfectly.. The installers we're very conscientious very nice to talk to and acted in a very professional way and everything was done the right way I am absolutely satisfied.. And my wife loves the product also.. I would recommend this elevator lift to everyone.. thank you 101 Mobility.
[FIRST NAME REMOVED]
March 9, 2018
R.D.S.
Phelps, NY
Phelps, NY
The Bruno is a fine product
The sales person (Lori) was very polite and did a good job in selling us on this product
The techs did a great job in installing the stairlift (Art and Jim) . Art did a very good job in showing us how to use the lift. I should also say that the men were here at the exact scheduled time.
February 21, 2018
R.D.
Houghton, NY
Houghton, NY
We have been VERY PLEASED with the Bruno stair lift you installed in March 2016. It does not get high usage because we use it only when my wife must leave the house; it is the only way we can get her out without negotiating other stairs (where there is no lift).
Your technician, Art, was well informed and very helpful in educating us about the use and maintenance of our stair lift. It was good to see him again when we had a problem with the lift. He knew immediately what the problem was and fixed it expeditiously.
My problem is not with Art. He is good and knows his work well, but I have two issues that are of concern to me:
1. Art told me that the stair lift was installed to the Bruno standards at that time, but since he and your company have realized that with the turning of the seat, a wire set is twisted and there have been problems with that wire set breaking. Now, Art tells me, you are using nylon ties to keep the wires from twisting with the turning of the seat. Seems to me that either Bruno or your company should take some responsibility for solving that problem.
2. A $450 service charge is unreasonable, especially given the issue described in 1 above. I am very unhappy with having to pay that large amount to get a repair that was not needed if proper caution had been taken at installation. I request refund of a portion of that money. I live on retirement income and that amount for a service charge is exorbitant.
November 29, 2017
G.D.
Rochester, NY
Rochester, NY
November 4, 2017
D.C.
Fairport, NY
Fairport, NY
March 23, 2017
B.C.
Canandaigua, NY
Canandaigua, NY
The service associate was polite, efficient and explained the problem to be resolved clearly and concisely to continue my husband's independence within our home. 🏘
With regard to the recent service charge we did find it quite high ....and would recommend your company recalculate said service charge for future customers.
