101 Mobility Rochester Reviews


Fairport, NY
Great service and good tutorial.

Naples, NY
Associates were all friendly & helpful. Information provided was accurate and all our questions were answered. I appreciated that we were given the total cost up front and that the payment was due after the installation was completed. Install of stair lift was done in a professional manner. Everything was demonstrated for the use of the lift and explained very well. The lift works great and is easy to use. Thanks!

Perry, NY
very goog - for 4 years

Sodus, NY
How quickly you all responded.

Rochester, NY
Service is excellent. Representatives have bent over backwards to meet the organizations needs.

Syracuse, NY
Miguel and the installation team were excellent. The only issue is the design of the battery compartment. We purchased 2 other chair lifts in 2016 and it was time to change the batteries. When we opened the battery compartment, the batteries slid out and could not be reinstalled. A service call to replace the batteries was required.

Auburn, NY
Great company...very knowledgeable. Staff are very helpful and professional.

Dresden, NY
You responded promptly to my inquiry, the representative you sent was knowledgeable and very helpful, as was the installer. Having the chairlift has made a significant difference to my husband's quality of life. I'm interested in pursuing some of your other products.

Rochester, NY
While it took some time to finally get the proper grab bar for my shower wall, when it did arrive it was scheduled within a week. Jim arrived on time & went right to work. I have a grab bar to assist my ability to get in & out of my bathroom tub. It's made a big improvement for my safety so I really am grateful to have it. Jim was so respectful when he arrived; he explained what he would do; and he made sure that the work area was cleaned when he finished. His company is fortunate to have him doing the work. I'm pleased with this installation.

Hammondsport, NY
Product works nicely. Installation went well. Installer very pleasant. I give it a 10. [NAME REMOVED]

Rochester, NY
Excellent product and super fast turnaround with installation.

Bloomfield, NY
Sales was responsive and pricing was reasonable even with installation.

Penfield, NY
Helpful employees on the phone to select the right product. Quality wheelchair ramps and reasonably priced.

Andover, NY
Art has been very patient working with me to learn care of our chair lift.

Watkins Glen, NY
Wonderful experience from beginning to end.

Canandaigua, NY
What's not to like ! From start to finish friendly quick and professional , everyone I came in contact with in company was the same.

Hamburg, NY
Awesome! Fast service, everyone very professional, from sales rep to installer. Phone call to installation 2 days. Highly recommend. Thank you!

Arkport, NY
Your service tech Jim was very professional and a pleasure to work with

Holley, NY
Fast installation and thoroughly checked out on use. I couldn’t be more pleased to finally get upstairs in home recently purchased. A follow-up call the next day to make sure things were going smoothly let me know this is a caring company. Many thanks.

Penfield, NY
Ease of having the mobile seat installed and renewed monthly. Very courteous staff.

Rochester, NY
Quick response and turnaround. Onsite quote was helpful. Professional installation.

Scottsvile, NY
Everyone was very helpful and answered all of my questions.

Rochester, NY
The nice part is that you carry an American made product. The install guy was was courteous and very helpful with the questions I had. When he left, there was no signs that he was there except for the stair lift he installed.

Bloomfield, NY
Sales rep was very professional and knew the answers to our questions. Installer was polite and helpful.

Cinccinatus, NY
everyone very knowlegable and friendly. easy to work with.

Elmira, NY
The communication with the team has been exceptional.

Batavia, NY
All personal that I interfaced with, either by phone, internet, or in person were very polite, informed about the project and the needs of our building and helpful. Yes, I would definitely recommend your company to anyone I know that is need our your equipment.

Honeoye Falls, NY
I was very impressed with your salesperson and installer. Both were friendly and very knowledgeable about the Bruno product we had installed. Having the stairlift has helped us get back to our normal routine, allowing my daughter to once again be able to get upstairs to her bedroom and take a shower. So far our Bruno stairlift has worked beautifully, just as promised.

Fairport, NY
It was quick and easy to get an appointment for installation.

Rochester, NY
I like the fact that the gentleman that installed it was very nice and explained everything to us.

Williamsville, NY
The company staff and technicians are very helpful.They are very professional and did not delay or waste time in getting the job done.

Rochester, NY
Very sturdy well designed product, good job on estimate. Fine craftsmanship by the installer.

Hilton, NY
Knowledgeable, pleasant, friendly.

Rochester, NY
The technician who came by my place to service our stair glide was very courteous and didn't mind my hanging around to watch him work. He explained everything to me as he worked and was very neat and thorough. I appreciated that he was very careful to do all that he could to think of an inexpensive solution to the problem we were having with the stair glide.

Rochester, NY
We were able to order and receive a chair lift in a short period of time! The cost was better than expected. The service was great! James was efficient knowledgeable, friendly. He took less time to install than I thought.

Geneva, NY

Hilton, NY
the service was good thanks to Lorrie

Rochester, NY
it was easy and great

W Henrietta, NY
Customer Service and Sales was amazing, a great deal of help. Everyone was very professional. A pleasure working with you. Carole&Gary

Buffalo, NY
I like how simple the elevator lift is to use and so far has worked perfectly.. The installers we're very conscientious very nice to talk to and acted in a very professional way and everything was done the right way I am absolutely satisfied.. And my wife loves the product also.. I would recommend this elevator lift to everyone.. thank you 101 Mobility. [FIRST NAME REMOVED]

Rochester, NY
Caring help nearest me.

Phelps, NY
The Bruno is a fine product The sales person (Lori) was very polite and did a good job in selling us on this product The techs did a great job in installing the stairlift (Art and Jim) . Art did a very good job in showing us how to use the lift. I should also say that the men were here at the exact scheduled time.

Houghton, NY
We have been VERY PLEASED with the Bruno stair lift you installed in March 2016. It does not get high usage because we use it only when my wife must leave the house; it is the only way we can get her out without negotiating other stairs (where there is no lift). Your technician, Art, was well informed and very helpful in educating us about the use and maintenance of our stair lift. It was good to see him again when we had a problem with the lift. He knew immediately what the problem was and fixed it expeditiously. My problem is not with Art. He is good and knows his work well, but I have two issues that are of concern to me: 1. Art told me that the stair lift was installed to the Bruno standards at that time, but since he and your company have realized that with the turning of the seat, a wire set is twisted and there have been problems with that wire set breaking. Now, Art tells me, you are using nylon ties to keep the wires from twisting with the turning of the seat. Seems to me that either Bruno or your company should take some responsibility for solving that problem. 2. A $450 service charge is unreasonable, especially given the issue described in 1 above. I am very unhappy with having to pay that large amount to get a repair that was not needed if proper caution had been taken at installation. I request refund of a portion of that money. I live on retirement income and that amount for a service charge is exorbitant.

Rochester, NY
Very responsive, easy to work with

Rochester, NY
Your company was willing to work with us to provide my elderly Mom with the right bathtub needed for her to comfortably and safely bathe. Thank you!

Fairport, NY
met all commitments conscientious work crew responsive office staff

Hammondsport, NY
The people are very helpful and kind

Rochester, NY
Great service

Rochester, NY
Customer service

Pitsford, NY
quick service; solid products

Rochester, NY
Promptness and great service received!!!

Pittsford, NY
on time and efficient installation.

Canandaigua, NY
The service associate was polite, efficient and explained the problem to be resolved clearly and concisely to continue my husband's independence within our home. 🏘 With regard to the recent service charge we did find it quite high ....and would recommend your company recalculate said service charge for future customers.

Rochester, NY
everything, it's been very good.

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