101 Mobility Rochester Reviews


Aubuurn, NY
We had an issue with our stairlift and we were scheduled within a week. (We don’t use it everyday so we didn’t need emergency service.) The technician figured out the problem quickly and also provided some routine maintenance without being asked. Very friendly.
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Arkport, NY
service
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Rochester, NY
uick instalation of uality ramp.
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Rochester, NY
You were very helpful and came very rapidly to do the maintenance that the chairs required. Thank you....
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Canandaigua, NY
We are happy with our chair lift thus far. Art and Miguel know their job and installed it quietly and efficiently. They stand behind their product. If we have any problem to please call. Nice people to do business with.
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Tonawanda, NY
Nice lift quite... doesn't hog all the staircase room. Simple to operate. Great Installer (ART)I just wish it were a wee bit faster... takes a while to get up the stairs...
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Rochester, NY
Easy use. Friendly and efficient staff!
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Hamilton, NY
So far so good!
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Williamsville, NY
Quality
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Kendall, NY
Miguel, Art and Kelly are an amazing team. We couldn't have found a better group of awesome people to work with, no matter what the business happens to be. Thanks for the outstanding work and life-changing addition!
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Pittsford, NY
They were safe during Covid. I was able to do an exchange to meet my mother-in-law’s needs. They were kind and compassionate. They were a good amount of items in stock that I could have immediately.
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Conesus, NY
The technician was very professional, knowledgeable and prompt. We are very grateful for the service and definitely recommend this company!!
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Dresden, NY
Your chair lift made it possible for my husband to stay at home in our own bedroom comfortably for several months. The staff was easy to deal with, and have responded promptly to any concerns I had.
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Conesus, NY
101 Mobility is a customer-oriented organization. They respond quickly to customer requests, taking what-ever action is necessary to respond to the customer's need. They are pleasant and easy to work with.
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Livonia, NY
You seem to b very customer focus. I know that I could had bought my scooter 4 about $300.00 less on line but I wanted to buy local so if I need service. I think that 101 Mobility will b there if I need them.
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Rochester, NY
Everything went well from start to finish Going on 2 years now no issues
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Webster, NY
I felt that Miguel was very honest with us when we were looking at your system. He made us comfortable with our decision to go with 101. Their installer, Art, was equally pleasant. He did a very nice job at the install, explained things to us The most surprising thing with 101 was that they never asked for any payment until the job was done. We’ve dealt with a variety of services in the last few years and ALL of them wanted a deposit. How refreshing.
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Rochester, NY
The guys that were there at my in-laws were very professional and took care of the issue
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Rochester, NY
VERY CUSTOMER SERVICE ORIENTED
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Andover, NY
Art is great to work with, even if he has to drive to Andover.
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Rochester, NY
It seems as if I am the most important thing when In am dealing with 101. This means the people, the service, and the care I get is truly appreciated.
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Hammondsport, NY
Thank you for the help-would you tell me what web site to go to for the batterry thanks wilwwn and mary
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Rochester, NY
Personal interaction with your service personel. Most excellent performance of your products. Thanks much --Charlie
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Scottsville, NY
What is a problem is you do not except medicare or medicade
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Rochester, NY
Product is exactly what I needed at a reasonable cost.
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Fairport, NY
HE DID A GOOD JOB
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Rochester, NY
You had the chair rail that I needed when I needed it. Still works great! We recently had it serviced and the gentlemen that came were friendly and fast. Works so much smoother now!
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Churchville, NY
Good job well done
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Rochester, NY
Very efficient , loyal customer service, competitive prices and stands behind the product!!
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Hemlock, NY
10- Mobility was incredible flexible around my mother’s release date from the hospital, immensely professional, and made the entire transaction simple and stress free. We are thrilled with the product and with the support from the company.
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Rochester, NY
I appreciate the quick response. I needed a chairlift for my father after he fell and hurt his arm making it hard to go up and down stairs. I called for a quote, a week later installation was complete JUST IN TIME before the lockdown came into effect. I can’t visit my dad BUT I have peace of mind. With Gratitude, [NAME REMOVED]
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Geneseo, NY
Quick, efficient, quality product, easy to deal with.
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Leicester, NY
Art did a great job of helping us with our wheelchair situation. He showed us pix and gave us recommendations. Thanx !
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Attica, NY
Better weight limit, better batteries
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Rochester, NY
Great product knowledge, which is rare in the medical supply business.
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Rochester, NY
fast and comprehensive
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Fairport, NY
Great service and good tutorial.
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Naples, NY
Associates were all friendly & helpful. Information provided was accurate and all our questions were answered. I appreciated that we were given the total cost up front and that the payment was due after the installation was completed. Install of stair lift was done in a professional manner. Everything was demonstrated for the use of the lift and explained very well. The lift works great and is easy to use. Thanks!
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Perry, NY
very goog - for 4 years
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Sodus, NY
How quickly you all responded.
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Rochester, NY
Service is excellent. Representatives have bent over backwards to meet the organizations needs.
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Syracuse, NY
Miguel and the installation team were excellent. The only issue is the design of the battery compartment. We purchased 2 other chair lifts in 2016 and it was time to change the batteries. When we opened the battery compartment, the batteries slid out and could not be reinstalled. A service call to replace the batteries was required.
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Auburn, NY
Great company...very knowledgeable. Staff are very helpful and professional.
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Dresden, NY
You responded promptly to my inquiry, the representative you sent was knowledgeable and very helpful, as was the installer. Having the chairlift has made a significant difference to my husband's quality of life. I'm interested in pursuing some of your other products.
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Rochester, NY
While it took some time to finally get the proper grab bar for my shower wall, when it did arrive it was scheduled within a week. Jim arrived on time & went right to work. I have a grab bar to assist my ability to get in & out of my bathroom tub. It's made a big improvement for my safety so I really am grateful to have it. Jim was so respectful when he arrived; he explained what he would do; and he made sure that the work area was cleaned when he finished. His company is fortunate to have him doing the work. I'm pleased with this installation.
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Hammondsport, NY
Product works nicely. Installation went well. Installer very pleasant. I give it a 10. [NAME REMOVED]
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Rochester, NY
Excellent product and super fast turnaround with installation.
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Bloomfield, NY
Sales was responsive and pricing was reasonable even with installation.
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Penfield, NY
Helpful employees on the phone to select the right product. Quality wheelchair ramps and reasonably priced.
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Jamestown, NY
I was Very satisfied with the service I received from Mobility 101. The guys came in and set up my house so I was able to do the normal things a person does. You see I became a paraplegic back two years ago that forever changed my life. I have a big family so the guys actually came in and did the demolition work, Then rebuilt my bathroom New within a week with all of us living here. That’s me and my five children and parents in the upstairs apartment. Also they put in an elevator so I can get upstairs to the second floor, a ramp on the back deck so I can get up there for cookouts and also fix my porch without any extra cost. They had seen that my wheels would get stuck on the deck where the wood began to Rot and separate so they put New boards in. The door to upstairs is an open Sesame as well as downstairs so I don’t have to struggle with holding a door and pulling myself in with the wheelchair.They put in New floors as well! I am so satisfied with the way the house looks and all the time and effort they had put in to make my home accessible for me to live in. I just want to thank the guys that did all the construction work along with kelly at the office and of course Miguel For his big heart.
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Andover, NY
Art has been very patient working with me to learn care of our chair lift.
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Watkins Glen, NY
Wonderful experience from beginning to end.
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Canandaigua, NY
What's not to like ! From start to finish friendly quick and professional , everyone I came in contact with in company was the same.
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Hamburg, NY
Awesome! Fast service, everyone very professional, from sales rep to installer. Phone call to installation 2 days. Highly recommend. Thank you!
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Arkport, NY
Your service tech Jim was very professional and a pleasure to work with
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Holley, NY
Fast installation and thoroughly checked out on use. I couldn’t be more pleased to finally get upstairs in home recently purchased. A follow-up call the next day to make sure things were going smoothly let me know this is a caring company. Many thanks.
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Penfield, NY
Ease of having the mobile seat installed and renewed monthly. Very courteous staff.
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Rochester, NY
Quick response and turnaround. Onsite quote was helpful. Professional installation.
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Scottsvile, NY
Everyone was very helpful and answered all of my questions.
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Rochester, NY
The nice part is that you carry an American made product. The install guy was was courteous and very helpful with the questions I had. When he left, there was no signs that he was there except for the stair lift he installed.
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Bloomfield, NY
Sales rep was very professional and knew the answers to our questions. Installer was polite and helpful.
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Cinccinatus, NY
everyone very knowlegable and friendly. easy to work with.
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Elmira, NY
The communication with the team has been exceptional.
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Batavia, NY
All personal that I interfaced with, either by phone, internet, or in person were very polite, informed about the project and the needs of our building and helpful. Yes, I would definitely recommend your company to anyone I know that is need our your equipment.
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Honeoye Falls, NY
I was very impressed with your salesperson and installer. Both were friendly and very knowledgeable about the Bruno product we had installed. Having the stairlift has helped us get back to our normal routine, allowing my daughter to once again be able to get upstairs to her bedroom and take a shower. So far our Bruno stairlift has worked beautifully, just as promised.
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Fairport, NY
It was quick and easy to get an appointment for installation.
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Rochester, NY
I like the fact that the gentleman that installed it was very nice and explained everything to us.
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Rochester, NY
The employees (sales and installers) are knowledgeable and informative. The product is more than adequate and he result is what we wanted.
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Williamsville, NY
The company staff and technicians are very helpful.They are very professional and did not delay or waste time in getting the job done.
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Rochester, NY
Very sturdy well designed product, good job on estimate. Fine craftsmanship by the installer.
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Hilton, NY
Knowledgeable, pleasant, friendly.
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Rochester, NY
The technician who came by my place to service our stair glide was very courteous and didn't mind my hanging around to watch him work. He explained everything to me as he worked and was very neat and thorough. I appreciated that he was very careful to do all that he could to think of an inexpensive solution to the problem we were having with the stair glide.
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Rochester, NY
We were able to order and receive a chair lift in a short period of time! The cost was better than expected. The service was great! James was efficient knowledgeable, friendly. He took less time to install than I thought.
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Geneva, NY
Very nice
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Hilton, NY
the service was good thanks to Lorrie
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Rochester, NY
it was easy and great
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W Henrietta, NY
Customer Service and Sales was amazing, a great deal of help. Everyone was very professional. A pleasure working with you. Carole&Gary
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Rochester, NY
Your company stands behind the warranty of the products
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Andover, NY
The Bruno lift seems great, but due to installation problems done by my local contractor, the lift failed to work at times. On May 17, 2018, you sent Art and Jim down to service it. They are very good. My fingers are crossed that it's OK now. In addition to fixing it, Art gave me a number of tips and a lot of information on how to maintain the lift. I will certainly call in about a year to have you send someone just for an 'annual checkup' of the lift. It would be great if Art and Jim are sent next spring when I call.I wish I'd called you earlier.
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Buffalo, NY
I like how simple the elevator lift is to use and so far has worked perfectly.. The installers we're very conscientious very nice to talk to and acted in a very professional way and everything was done the right way I am absolutely satisfied.. And my wife loves the product also.. I would recommend this elevator lift to everyone.. thank you 101 Mobility. [FIRST NAME REMOVED]
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Rochester, NY
Caring help nearest me.
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Phelps, NY
The Bruno is a fine product The sales person (Lori) was very polite and did a good job in selling us on this product The techs did a great job in installing the stairlift (Art and Jim) . Art did a very good job in showing us how to use the lift. I should also say that the men were here at the exact scheduled time.
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Arkport, NY
Customer service is outstanding. Nothing but a wonderful experience!
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Houghton, NY
We have been VERY PLEASED with the Bruno stair lift you installed in March 2016. It does not get high usage because we use it only when my wife must leave the house; it is the only way we can get her out without negotiating other stairs (where there is no lift). Your technician, Art, was well informed and very helpful in educating us about the use and maintenance of our stair lift. It was good to see him again when we had a problem with the lift. He knew immediately what the problem was and fixed it expeditiously. My problem is not with Art. He is good and knows his work well, but I have two issues that are of concern to me: 1. Art told me that the stair lift was installed to the Bruno standards at that time, but since he and your company have realized that with the turning of the seat, a wire set is twisted and there have been problems with that wire set breaking. Now, Art tells me, you are using nylon ties to keep the wires from twisting with the turning of the seat. Seems to me that either Bruno or your company should take some responsibility for solving that problem. 2. A $450 service charge is unreasonable, especially given the issue described in 1 above. I am very unhappy with having to pay that large amount to get a repair that was not needed if proper caution had been taken at installation. I request refund of a portion of that money. I live on retirement income and that amount for a service charge is exorbitant.
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Perry, NY
My wife and I purchased our stair lift roughly three years ago after my (minor) stroke. We both love the product. And we do a minimal amount of routine maintenance. Our cats love to ride it and every now and again one gets "hit" and the lift ALWAYS stops instantly It also bridges all power outages, some of which are hours in duration. A few days ago I gave 101Mobility a call to order a replacement for a remote I had lost. They had a record of my 2015 purchase and Kelly shipped me the correct part in near real time. And lest I forget, the installation crew was in and out in an afternoon for the initial installation.
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Rochester, NY
Very responsive, easy to work with
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Rochester, NY
Excellent customer service. Prices are right!!!
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Rochester, NY
Your company was willing to work with us to provide my elderly Mom with the right bathtub needed for her to comfortably and safely bathe. Thank you!
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Fairport, NY
met all commitments conscientious work crew responsive office staff
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Hammondsport, NY
The people are very helpful and kind
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Rochester, NY
Great service
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Cambell, NY
Easy to order parts that I need with no hassle.
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Rochester, NY
Customer service
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Pitsford, NY
quick service; solid products
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Rochester, NY
Promptness and great service received!!!
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Rochester, NY
Very Customer friendly....
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Pittsford, NY
on time and efficient installation.
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Canandaigua, NY
The service associate was polite, efficient and explained the problem to be resolved clearly and concisely to continue my husband's independence within our home. 🏘 With regard to the recent service charge we did find it quite high ....and would recommend your company recalculate said service charge for future customers.
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Rochester, NY
everything, it's been very good.
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