101 Mobility Vancouver Reviews


Surrey, BC
Grant & Kathi at 101 Mobility were so very helpful from the first phone call we made. We love the stairlift and appreciate Grant's care and attention to all of our questions. Also wore a mask every time he came out, which we appreciated. Great people & a great company! Thanks for everything. the Honeywells

Vancouver, BC
Great service. Helpful, reliable, quick,

Vancouver, BC
#1 Knowledge and personal service from the person who sold & installed it for me. #2 Don't know about the product as yet.

Richmond, BC
Very well made product. The installer inspired confidence when he visited the home to take measurements and provide estimate. He honoured the original estimate when we were ready to proceed several months later. Installation performed promptly and capably with no disturbance or mess in the home. Thorough instructions and demonstration. Installer was very patient and respectfully friendly with my elderly father. Very glad we chose this product and 101 Mobility to supply and install it.

North Vancouver, BC
Grand McTaggart and his team were very friendly, easy to work with, and efficient. They are a quality service and proved to be so from the day Grant came to our come for an assessment, to keeping us informed re: the progress of the shipment to Canada, to installation. I could not have asked for a better process. We are very pleased with the end product. My Mom is now able to move to and from from the main floor or out home to upstairs without my help. I think we all like to keep our independence as we get on in the years, and this has helped.

Squamish, BC
It was great that we could get the lift installed during this COVID crisis without any hassle. It has been life changing for my husband and a relief for me. I like a specially feeling like we were dealing with people rather than a big company. Thank you Grant & Kathi.

Maple Radge, BC
The Bruno chairlift fits our needs. The service is excellent and done in a timely fashion. The installer is very knowledgeable, quick and friendly.

Vancouver, BC
Ability to provide service in my home

Your customer service, expertise, flexibility and helpfulness are impressive! You made it so easy and fast to install my mother-in-law’s chair lifts. Thank you!

Tsawwassen, BC
Very prompt and efficient service. Knew the process completely, instructed us on how it works, and left no debris. He also communicated via email and left a business card.

Burnaby, BC
Very pleasant interactions with the staff at the company. (Kathy and Grant) They are quick to respond and very courteous. Grant went out of the way to pull out two models of the chair lifts to show us what they look like. Also, I really appreciated the quick turnaround time to install the chairlifts.

North Vancouver, BC
It was the personal touch and the friendliness of Kathy and Grant McTaggart combined with their professional advice and help that led me to choose 101 MOBILITY. I have already and will continue to recommend them to friends, family, neighbors, family doctor, anywhere and to anyone when appropriate. THANK YOU! Maryse DeCoste

Burnaby, BC
The quality and service were outstanding.

Coquitlam, BC
My mother depends on a chairlift in order to live at home. She switched from Acorn to Mobility 101 last year because of the poor, yet very expensive service she received from Acorn. This is the first time she’s needed help with this lift. Grant responded immediately when contacted late on a Saturday evening. He came the next day - on a Sunday morning! Mom had to do without her Acorn lift throughout an entire Christmas holiday because there was no one to service it. Mobility 101 is the only alternative to independent living, as far as were concerned. Thank you, Grant!

Tsawwassen, BC
We were very impressed with the customer service and installation of our Mom’s chair lift by 101 Mobility. They made it so easy and installed it very quickly – in time for our Mom’s return from the hospital after breaking her hip. We are very appreciative of their great service — and all arranged by email.

Surrey, BC
Very friendly communication with individuals dealing with sales and installations, item installed was used but it look like new and works very nicely.

Surrey, BC
Superb 👍 service all over and will be using them again for placing handrail bars in the toilet

Vancouver, BC
The very quick installation from quote to install took 4 days with my wife needing the lift it was truly appreciated. Grant was very courteous, efficient and really took the time to fully explain all the safety and operating features to us. We couldn't have asked for more and the price was much more than competitive.

Vancouver, BC
They are responsive and helpful and friendly...and the cost is always so reasonable! Grant comes in rain, snow or shine and helps my elderly parents and their batteries of their stair chairs! We will use them forever, and wish we had found them to do the installation....but will use them for whatever we need... Thank you for also being close by!! 😉

North Vancouver, BC
Great service and very considerate.

Richmond, BC
The stair lift is easy to operate, comfortable and safe to ride. Service is excellent with professional expertise and politeness.

Surrey, BC
Customer service is excellent

Vancouver, BC
Grant was so helpful. He came to see my mother's house the same day I called for information. He offered many options of allowing her access to the house in her wheelchair and took the time to explain what each of them entailed. He was able to come the next day for installation on time, as discussed. They stayed to make sure that mom was comfortable using it and even made a custom change per our request. Very polite & professional. Left the area clean & tidy. Grant takes pride in his work - definitely recommend 101 Mobility.

North Vancouver, BC
Thanks for going out of your for us on a holiday

Port Coquitlam, BC
The chair gets my wife up and down the stairs easily. It means we can stay in our house a lot longer since the stairs were a real problem for her.

Surrey, BC
Fantastic response time and very careful in delivery.

Vancouver, BC
Prompt and efficient

Delta, BC
everything Perfect

Maple Ridge, BC
I found both of you so great to work with.

Surrey, BC
The 101 Mobility business owner that we dealt with (Grant McTaggart) has fantastic people skills and seems to be an all around nice person. He listened, empathized, went the extra mile, and stayed true to his word. He also seems to possess a great deal of knowledge about the products he sells. I would not hesitate to recommend Grant, who gets a solid 15/10 score. Regarding the product itself, installation was seamless and worked properly out of the gate, which would be a 10/10. The one thing that dropped the overall score to a 9 was that the seat is narrow. The product is supposed to support up to 275 lbs yet the seat does not accommodate a person of that size very well. It is too tight for a 225 lb person therefore I can't comprehend seating someone who is 50 lbs heavier. I'm surprised that this is even an issue in these days of an over-sized population.

Richmond, BC
Good customer service and charged a very reasonable service fee.

Richmond, BC
Excellent pricing with fantastic service, beyond what one can expect from any bussiness

Langley, BC
Provided excellent service. Grant listens well , asking questions so that we would be provided with the best solution for our needs. Grant and his team were Professional and personable. The stairlift is conserving Bob’s energy so he can continue with exercising and has allowed him to be more independent.

Vancouver, PR
Very polite and helped me.

Burnaby, PR
Grant came to my house on time. He is pretty friendly, smart, and knowledgeable. He is doing a very good job. He figured out and solved the problem fast and accurately. I'm happy to recommend your company to our society. 101 Mobility, it your proud to have Grant.

Delta, BC
Very quick to answer our call and send someone out. Price was very good. Grant was very friendly and had the job done in no time at all. Thanks Grant. Glenda and Dave [LAST NAME REMOVED]

North Vancouver, PR
Very helpful throughout the whole process! I really appreciated how thoughtful Kathi and [LAST NAME REMOVED] were. They went above and beyond to make sure I was confident in selecting the right ramp. Amazing service!

Surrey, PR
It's affordable, very helpful and convenient for people like me who's been suffered from arthritis for years. Special thanks for Grant M who's very patient listens to what you really need, also well experienced to get the job done. Highly recommended & 2 thumbs up!!!

Surrey, PR
Great product. Excellent customer service. Very personable owners.

Richmond, BC
GRANT l am so happy with the 2 chairs you installed in my house l feel now l can go any where in the house and not worry ,my life in my house is so relaxing now THANKS GRANT .

Aldergrove, PR
You have fantastic customer service, going the extra mile to cater to our schedule. We felt very comfortable purchasing from you and felt we got a great product.

Fort Langley, PR
My in-laws made the decision about needing the stairlift to continue living in their home but were not sure about making the right choice for them. Grant made the process easy to understand answering any/all questions. This helped to put them at ease. He had a chair and rails to show them how it works. They felt they made the right decision. Installation was timely and taking the time to get them comfortable riding the chair further confirmed their choice. Thank-you

Horseshoe Bay, PR
We had a Bruno chair glide installed in record time and it has made an enormous difference to our quality of life.....and we could rent it on a monthly basis!

North Vancouver, PR
I am very happy with the service I received from Grant at 101 mobility I purchased a new product which has not been installed anywhere else in Canada so there was some learning curves so far I am very happy with the flexstep they installed [NAME REMOVED]

North Vancouver, PR
No Thank You.

Langley, PR
It was okay

West Vancouver, PR
I was reassured the moment I halted to your representative on the phone. She took the time to listen and responded quickly by ending Tyrant who was in my area to assess the problem with the Brink stair lift. As soon as he determined the arm harnesses were pinched, he ordered the parts and came in to install them when they arrived. Prompt and courteous service as well as going above and beyond by getting Bruno to honor the warranty for the parts even though the chair lift is no longer under warranty. I had been trying to get the original installed to complete the repairs for months while the chair was still under warranty. Have recommended your company to Davies Pharmacy that originally recommended the original installer. I know Paul will contact you for future work. Thanks so much.

Vancouver, PR
Good service provided by Grant

Vancouver, PR
The ramps have solved the problem of getting to the outdoor deck and are portable as well. Kathi and Grant could not have been more helpful. Thank you, Priscilla and Rick Brooks-Hill

Burnaby, PR
Top quality, Fast Service. ***What more could you ask for***

Vancouver, PR
Product works exactly as promoted. Service was friendly and efficient.

Maple Ridge, PR
I cannot say enough good things about our service we had. They were very considerate and compassionate with the needs for my mother, I would recommend this company to anyone.

Vancouver, PR
We asked Grant to help us with the stairlift for our elderly parents. Right from the start, Grant has been super helpful and patient answering all of our questions and concerns. He has offered us plenty of options and made professional recommendations that can best solve our problems. Installation of the stairlift was also done very professionally. Grant also helped us with bathroom safety features that suits greatly for my parents' need. Communication is easy as well; both Grant and Kathy would respond promptly. We highly recommend 101 Mobility and Grant will be our go-to person from now on for any mobility & accessibility issues. Thank you! Daphne and Tiffany

Coquitlam, PR
When I described the problem we were having with the chair,the lady with whom I spoke was obviously very concerned and realized the danger ,so she made an appointment for someone to repair it the same day...The matter has since been resolved to my complete satisfaction...soooo unlike the original installers...I have already spoken to others who have the same set up and have highly recommended 101 Motion...

Coquitlam, PR
Great service, very responsive

Surrey, PR
Wonderful service! Grant was super helpful.

Richmond, PR
quick to respond, delivered on site and gave us exactly what we needed in less than 10 hours!!

Coquitlam, PR
My husband is enjoying the Bruno Elan chair lift very much. His particular neuromuscular condition also affects his arm and hand strengths but he is still able to use the lift easily. It is not hard for him to pull down the seat or arm rests and activate the start button so he can use the lift by himself without help. Grant is a wonderful guy and very helpful. We appreciate how quickly he was able to come a couple of days after we called and then installed 2 Straight lifts in a matter of hours together with his son. Thank you very very much—we feel so much safer.

Coquitlam, PR
courteous, fast response , site visit an install. All great. Grant really knows customer service

Surrey, PR
Right from the start Grant made the whole process easy for us. Having very little prior knowledge on lifts, we were given all the information, options, and time until we were comfortable to move forward. Grant even put us in touch with other clients who shared their experiences with our family! The installation was just as Grant explained. It was fast, clean, and not disruptive at all. He made sure that everything worked as expected before they left, and even followed up afterwards. I would highly recommend this company, and in particular Grant for all your lift needs. You will not be disappointed 😊.

Vancouver, PR
We have been renting a stair chair and scooter for our elderly mother, whose been visiting from Australia, from 101 Mobility, for 2 years. Kathie and Grant demonstrated an in-depth knowledge about their products. They were kind and patient when explaining differences between, and benefits of each product. They took time to instruct us and mom how to use both products, and made sure that mom understood the instructions fully. We will always refer 101 Mobility to our friends and family.

Burnaby, BC
Your service was excellent. From the first phone call, you were friendly and helpful. Your home visit to measure and quote, and then to install the product, was prompt and professional. You accommodated my parents' request and the ramp is exactly what my father needs. Thank you!

Vancouver, PR
The service that Kathi and Grant provide is second to none. They are the most friendly and helpful people I have come across in dealing with people who need mobility aids for a handicapped person. I would not hesitate to recommend them very highly for their great service and helpfulness. The products they have and the explanations they give is excellent and they are always available to answer any questions or to tell you who to contact if they don't have that product or service. Dorothy McConvlle

Vancouver, PR
The service provided was very professional.

Surrey, PR
Very professional. Very clean and respectful. Gives the client what she needs in mobility

New Westminster, PR
you're friendly and helpful but don't try to oversell

Vancouver, PR
The ramps work perfectly over a mildly uneven terrain.

Richmond, PR
Excellent customer service.

Vancouver, PR
You responded quickly and pleasantly. The rental Equipment works well and is easy to use. the delivery was as planned and both of the people that i spoke to were through. THANK YOU very much

Surrey, PR
Excellent salesman, kind and considerate, extremely helpful in the right product to fit my needs. I feel very safe when I need to go outside

Vancouver, PR
Prompt service

Richmond, PR
Quality service, good communication, friendly.

Coquitlam, PR
well made....solid

Coquitlam, PR
Very nice and looks good

Vancouver, PR
Fast and friendly service, great product that solved the problem! Thank you for your help.

Vancouver, PR
Professional, considerate, and thoughtful service. Helped me make decisions necessary to get the access ramp best suited for my family and also save some money. I would highly recommend Grant to anyone. Excellent work!

Burnaby, BC
Grant McTaggart is an outstanding representative of 101 Mobility. I have already shared his information to my relatives who will need Stair Lifts Installation.

Vancouver, PR
It was an excellent service . The people at the company are very nice and explained very clearly with the stairlift.

Burnaby, PR
Grant was amazing, so accommodating and helpful! It turned out that my aunt came back from the hospital the day we had our installation scheduled as he was able to move our appointment earlier so she could ride our lift up the stairs as soon as she got home! Thanks for the great service 101 mobility 😊👍🙌🏼💖

North Vancouver, PR
Response from 101 has been very prompt and timely.

Coquitlam, PR
My husband needed a walker and Kathi ordered one based on his height and weight. It is the perfect fit for him. Thank you.

Richmond, PR
Great service!

Port Coquitlam, PR
kahy and grant we want to thank youvery much for the good service only peopel from wnp man could provide such exelent service keep up the good work thanks bob and mabel readman

Vancouver, PR
Excellent service Prompt Installation Courteous and helpful receptionist Good product

Vancouver, PR
Good and friendly service. Reliable and quick response.

Surrey, PR
The service was outstanding. From the sales phase to the installation, every step was done very professionally. The salesperson patiently introduced us to several brands and models that would fit our needs. We narrowed it down to the Bruno Product due to its competitive prices, available options, and great customer reviews. After he left, we obtained a second quote from another dealer, 101 Mobillity was super competitive. We had further questions, the 101 Mobillity salesperson was able to answer them promptly in detail by phone and by emails. We gave the order to 101 Mobillity, he went the extra mile for us. The installation team arrived punctually. They were polite and accommodating. They did their task with minimum interruption to our daily routine. At the end of the day, they cleaned up their work space and took away all the packaging material. They make an appointment with us to return to complete the installation. It took longer than they first thought due to the extra options we had ordered with our stairlifters. Again, 101 Mobillity returned punctually at the appointed day and time. Shortly after some final adjustments, we were given a demo and explanations of the warranty. The stairlifts are operating flawlessly. We are very pleased to have choosen 101 Mobillity and Bruno Products to help us to stay in our 2 storey townhome. Kenny L.

Richmond, PR
The Chairlift is working perfectly, only the speed some spot slightly not too smoothly, we really like it.

Delta, PR
Grant was able to supply the simple ramp that we needed. Really appreciate that he took care of delivery in just a couple of days.

Delta/Tswassen, PR
We liked the fact that we had a wide variety of products to choose from, and did not feel trapped into just one brand. Grant explained our options thoroughly and patiently answered questions, some of which were repeated. He was super friendly and we enjoy dealing with him!

North Vancouver, PR
good service provided on time...no surprises on the bill .

Vancouver, PR
Grant worked with us and a contractor to meet our needs. The product works as promised and all it needs now is some paint and plants, etc, to make it less ugly.

Vancouver, PR
Planned on getting 3 quotes for a ramp to be installed in our front yard but after talking to Kathi and meeting Grant we knew this was our company. We really enjoying their friendly, professional and crystal clear communication style. Quality work, creative problem solving skills, timely and the bill matched the quote! What's not to love about that?

Richmond, PR
I really loved Bruno stair lift now. It moves quietly and steadily, as well as safely. My husband has hip problem and I have knee problem. You can imagine how happy we are when we find the stair lift can actually help us. Safety is our top priority. After using it every day for a week, Bruno stair lift has totally earned my trust. I appreciated Grant and his staff of 101 Mobility providing perfect installation and clear explanation. I felt lucky for Grant understood and cared for my concerns.

North Vancouver, PR
Thank you for your prompt response and creativity in building a temporary wheelchair path for a dear one to attend an event in our garden. Loved your "can do" attitude.

Burnaby, PR
We had a ramp installed and we are very satisfied with the work and the material. Mr. Mctaggert and his family were very profesional throughout the installation. We would recommend 101 mobility anytime to anybody.

Coquitlam, PR
We had a wonderful experience with 101 Mobility. They are very professional, friendly and responsible. They built a custom stair lift for us. The design and built are perfect to fit our house and fit our need. The installation process is not easy, it is quite challenge. Grant and his team did excellent job to make sure that everything is doing right. I would recommend 101 Mobility to everyone who needs stair lift.

Vancouver, PR
Very up to date equipment and reasonably priced for tenting for short period of time And the service was provided with care and much kindness I felt like I was dealing with family members Thank you [NAME REMOVED]

Surrey, PR

Richmond, PR
Great prompt service

Delta, PR
Service was great

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