101 Mobility Vancouver Reviews


Vancouver, BC
Prompt and efficient
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Delta, BC
everything Perfect
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Maple Ridge, BC
I found both of you so great to work with.
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Surrey, BC
The 101 Mobility business owner that we dealt with (Grant McTaggart) has fantastic people skills and seems to be an all around nice person. He listened, empathized, went the extra mile, and stayed true to his word. He also seems to possess a great deal of knowledge about the products he sells. I would not hesitate to recommend Grant, who gets a solid 15/10 score. Regarding the product itself, installation was seamless and worked properly out of the gate, which would be a 10/10. The one thing that dropped the overall score to a 9 was that the seat is narrow. The product is supposed to support up to 275 lbs yet the seat does not accommodate a person of that size very well. It is too tight for a 225 lb person therefore I can't comprehend seating someone who is 50 lbs heavier. I'm surprised that this is even an issue in these days of an over-sized population.
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Richmond, BC
Good customer service and charged a very reasonable service fee.
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Richmond, BC
Excellent pricing with fantastic service, beyond what one can expect from any bussiness
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Langley, BC
Provided excellent service. Grant listens well , asking questions so that we would be provided with the best solution for our needs. Grant and his team were Professional and personable. The stairlift is conserving Bob’s energy so he can continue with exercising and has allowed him to be more independent.
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Vancouver, PR
Very polite and helped me.
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Burnaby, PR
Grant came to my house on time. He is pretty friendly, smart, and knowledgeable. He is doing a very good job. He figured out and solved the problem fast and accurately. I'm happy to recommend your company to our society. 101 Mobility, it your proud to have Grant.
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Delta, BC
Very quick to answer our call and send someone out. Price was very good. Grant was very friendly and had the job done in no time at all. Thanks Grant. Glenda and Dave [LAST NAME REMOVED]
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North Vancouver, PR
Very helpful throughout the whole process! I really appreciated how thoughtful Kathi and [LAST NAME REMOVED] were. They went above and beyond to make sure I was confident in selecting the right ramp. Amazing service!
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Surrey, PR
It's affordable, very helpful and convenient for people like me who's been suffered from arthritis for years. Special thanks for Grant M who's very patient listens to what you really need, also well experienced to get the job done. Highly recommended & 2 thumbs up!!!
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Surrey, PR
Great product. Excellent customer service. Very personable owners.
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Richmond, PR
GRANT l am so happy with the 2 chairs you installed in my house l feel now l can go any where in the house and not worry ,my life in my house is so relaxing now THANKS GRANT .
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Aldergrove, PR
You have fantastic customer service, going the extra mile to cater to our schedule. We felt very comfortable purchasing from you and felt we got a great product.
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Fort Langley, PR
My in-laws made the decision about needing the stairlift to continue living in their home but were not sure about making the right choice for them. Grant made the process easy to understand answering any/all questions. This helped to put them at ease. He had a chair and rails to show them how it works. They felt they made the right decision. Installation was timely and taking the time to get them comfortable riding the chair further confirmed their choice. Thank-you
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Horseshoe Bay, PR
We had a Bruno chair glide installed in record time and it has made an enormous difference to our quality of life.....and we could rent it on a monthly basis!
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North Vancouver, PR
I am very happy with the service I received from Grant at 101 mobility I purchased a new product which has not been installed anywhere else in Canada so there was some learning curves so far I am very happy with the flexstep they installed [NAME REMOVED]
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North Vancouver, PR
No Thank You.
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Langley, PR
It was okay
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West Vancouver, PR
I was reassured the moment I halted to your representative on the phone. She took the time to listen and responded quickly by ending Tyrant who was in my area to assess the problem with the Brink stair lift. As soon as he determined the arm harnesses were pinched, he ordered the parts and came in to install them when they arrived. Prompt and courteous service as well as going above and beyond by getting Bruno to honor the warranty for the parts even though the chair lift is no longer under warranty. I had been trying to get the original installed to complete the repairs for months while the chair was still under warranty. Have recommended your company to Davies Pharmacy that originally recommended the original installer. I know Paul will contact you for future work. Thanks so much.
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Vancouver, PR
Good service provided by Grant
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Vancouver, PR
The ramps have solved the problem of getting to the outdoor deck and are portable as well. Kathi and Grant could not have been more helpful. Thank you, Priscilla and Rick Brooks-Hill
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Burnaby, PR
Top quality, Fast Service. ***What more could you ask for***
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Vancouver, PR
Product works exactly as promoted. Service was friendly and efficient.
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Maple Ridge, PR
I cannot say enough good things about our service we had. They were very considerate and compassionate with the needs for my mother, I would recommend this company to anyone.
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Vancouver, PR
We asked Grant to help us with the stairlift for our elderly parents. Right from the start, Grant has been super helpful and patient answering all of our questions and concerns. He has offered us plenty of options and made professional recommendations that can best solve our problems. Installation of the stairlift was also done very professionally. Grant also helped us with bathroom safety features that suits greatly for my parents' need. Communication is easy as well; both Grant and Kathy would respond promptly. We highly recommend 101 Mobility and Grant will be our go-to person from now on for any mobility & accessibility issues. Thank you! Daphne and Tiffany
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Coquitlam, PR
When I described the problem we were having with the chair,the lady with whom I spoke was obviously very concerned and realized the danger ,so she made an appointment for someone to repair it the same day...The matter has since been resolved to my complete satisfaction...soooo unlike the original installers...I have already spoken to others who have the same set up and have highly recommended 101 Motion...
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Coquitlam, PR
Great service, very responsive
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Surrey, PR
Wonderful service! Grant was super helpful.
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Richmond, PR
quick to respond, delivered on site and gave us exactly what we needed in less than 10 hours!!
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Coquitlam, PR
My husband is enjoying the Bruno Elan chair lift very much. His particular neuromuscular condition also affects his arm and hand strengths but he is still able to use the lift easily. It is not hard for him to pull down the seat or arm rests and activate the start button so he can use the lift by himself without help. Grant is a wonderful guy and very helpful. We appreciate how quickly he was able to come a couple of days after we called and then installed 2 Straight lifts in a matter of hours together with his son. Thank you very very much—we feel so much safer.
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Coquitlam, PR
courteous, fast response , site visit an install. All great. Grant really knows customer service
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Surrey, PR
Right from the start Grant made the whole process easy for us. Having very little prior knowledge on lifts, we were given all the information, options, and time until we were comfortable to move forward. Grant even put us in touch with other clients who shared their experiences with our family! The installation was just as Grant explained. It was fast, clean, and not disruptive at all. He made sure that everything worked as expected before they left, and even followed up afterwards. I would highly recommend this company, and in particular Grant for all your lift needs. You will not be disappointed 😊.
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Vancouver, PR
We have been renting a stair chair and scooter for our elderly mother, whose been visiting from Australia, from 101 Mobility, for 2 years. Kathie and Grant demonstrated an in-depth knowledge about their products. They were kind and patient when explaining differences between, and benefits of each product. They took time to instruct us and mom how to use both products, and made sure that mom understood the instructions fully. We will always refer 101 Mobility to our friends and family.
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Burnaby, BC
Your service was excellent. From the first phone call, you were friendly and helpful. Your home visit to measure and quote, and then to install the product, was prompt and professional. You accommodated my parents' request and the ramp is exactly what my father needs. Thank you!
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Vancouver, PR
The service that Kathi and Grant provide is second to none. They are the most friendly and helpful people I have come across in dealing with people who need mobility aids for a handicapped person. I would not hesitate to recommend them very highly for their great service and helpfulness. The products they have and the explanations they give is excellent and they are always available to answer any questions or to tell you who to contact if they don't have that product or service. Dorothy McConvlle
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Vancouver, PR
The service provided was very professional.
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Surrey, PR
Very professional. Very clean and respectful. Gives the client what she needs in mobility
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New Westminster, PR
you're friendly and helpful but don't try to oversell
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Vancouver, PR
The ramps work perfectly over a mildly uneven terrain.
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Richmond, PR
Excellent customer service.
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Vancouver, PR
You responded quickly and pleasantly. The rental Equipment works well and is easy to use. the delivery was as planned and both of the people that i spoke to were through. THANK YOU very much
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Surrey, PR
Excellent salesman, kind and considerate, extremely helpful in the right product to fit my needs. I feel very safe when I need to go outside
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Vancouver, PR
Prompt service
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Richmond, PR
Quality service, good communication, friendly.
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Coquitlam, PR
well made....solid
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Coquitlam, PR
Very nice and looks good
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Vancouver, BC
Super responsive, caring, and know their stuff...and come by when they promise...and friendly!! I really like dealing with them and wish we had bought the whole stairs assembly from them...well over time we will likely end up upgrading/repairing/servicing as required...with no "advance fee" like the others!!
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Coquitlam, PR
The concern and professionalism
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Vancouver, PR
Fast and friendly service, great product that solved the problem! Thank you for your help.
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Vancouver, PR
Professional, considerate, and thoughtful service. Helped me make decisions necessary to get the access ramp best suited for my family and also save some money. I would highly recommend Grant to anyone. Excellent work!
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Burnaby, PR
Grant McTaggart is an outstanding representative of 101 Mobility. I have already shared his information to my relatives who will need Stair Lifts Installation.
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Vancouver, PR
It was an excellent service . The people at the company are very nice and explained very clearly with the stairlift.
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Burnaby, PR
Grant was amazing, so accommodating and helpful! It turned out that my aunt came back from the hospital the day we had our installation scheduled as he was able to move our appointment earlier so she could ride our lift up the stairs as soon as she got home! Thanks for the great service 101 mobility 😊👍🙌🏼💖
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North Vancouver, PR
Response from 101 has been very prompt and timely.
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Coquitlam, PR
My husband needed a walker and Kathi ordered one based on his height and weight. It is the perfect fit for him. Thank you.
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Richmond, PR
Great service!
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Port Coquitlam, PR
kahy and grant we want to thank youvery much for the good service only peopel from wnp man could provide such exelent service keep up the good work thanks bob and mabel readman
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Burnaby, PR
Stairlift is of high quality and no need to be screwed on the marble steps (it was done on the wall instead).
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Vancouver, PR
Excellent service Prompt Installation Courteous and helpful receptionist Good product
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Vancouver, PR
Good and friendly service. Reliable and quick response.
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Surrey, PR
The service was outstanding. From the sales phase to the installation, every step was done very professionally. The salesperson patiently introduced us to several brands and models that would fit our needs. We narrowed it down to the Bruno Product due to its competitive prices, available options, and great customer reviews. After he left, we obtained a second quote from another dealer, 101 Mobillity was super competitive. We had further questions, the 101 Mobillity salesperson was able to answer them promptly in detail by phone and by emails. We gave the order to 101 Mobillity, he went the extra mile for us. The installation team arrived punctually. They were polite and accommodating. They did their task with minimum interruption to our daily routine. At the end of the day, they cleaned up their work space and took away all the packaging material. They make an appointment with us to return to complete the installation. It took longer than they first thought due to the extra options we had ordered with our stairlifters. Again, 101 Mobillity returned punctually at the appointed day and time. Shortly after some final adjustments, we were given a demo and explanations of the warranty. The stairlifts are operating flawlessly. We are very pleased to have choosen 101 Mobillity and Bruno Products to help us to stay in our 2 storey townhome. Kenny L.
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Richmond, PR
The Chairlift is working perfectly, only the speed some spot slightly not too smoothly, we really like it.
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Delta, PR
Grant was able to supply the simple ramp that we needed. Really appreciate that he took care of delivery in just a couple of days.
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Delta/Tswassen, PR
We liked the fact that we had a wide variety of products to choose from, and did not feel trapped into just one brand. Grant explained our options thoroughly and patiently answered questions, some of which were repeated. He was super friendly and we enjoy dealing with him!
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North Vancouver, PR
good service provided on time...no surprises on the bill .
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Vancouver, PR
Grant worked with us and a contractor to meet our needs. The product works as promised and all it needs now is some paint and plants, etc, to make it less ugly.
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Vancouver, PR
Planned on getting 3 quotes for a ramp to be installed in our front yard but after talking to Kathi and meeting Grant we knew this was our company. We really enjoying their friendly, professional and crystal clear communication style. Quality work, creative problem solving skills, timely and the bill matched the quote! What's not to love about that?
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Richmond, PR
I really loved Bruno stair lift now. It moves quietly and steadily, as well as safely. My husband has hip problem and I have knee problem. You can imagine how happy we are when we find the stair lift can actually help us. Safety is our top priority. After using it every day for a week, Bruno stair lift has totally earned my trust. I appreciated Grant and his staff of 101 Mobility providing perfect installation and clear explanation. I felt lucky for Grant understood and cared for my concerns.
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North Vancouver, PR
Thank you for your prompt response and creativity in building a temporary wheelchair path for a dear one to attend an event in our garden. Loved your "can do" attitude.
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Burnaby, PR
We had a ramp installed and we are very satisfied with the work and the material. Mr. Mctaggert and his family were very profesional throughout the installation. We would recommend 101 mobility anytime to anybody.
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Coquitlam, PR
We had a wonderful experience with 101 Mobility. They are very professional, friendly and responsible. They built a custom stair lift for us. The design and built are perfect to fit our house and fit our need. The installation process is not easy, it is quite challenge. Grant and his team did excellent job to make sure that everything is doing right. I would recommend 101 Mobility to everyone who needs stair lift.
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Vancouver, PR
Very up to date equipment and reasonably priced for tenting for short period of time And the service was provided with care and much kindness I felt like I was dealing with family members Thank you [NAME REMOVED]
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Surrey, PR
Service
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Richmond, PR
Great prompt service
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Delta, PR
Service was great
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Burnaby, PR
Fast service and both the receptionist and technician have excellent customer service.
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Tsawwassen, PR
The customer service we received from Grant McTaggart and his wife Kathy are above expectation. Explaining and understanding our needs was greatly appreciated. Great team....thank you Helen and Mike
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Port Moody, PR
it was quick and easy and the price was right
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Customer service was very helpful with parts replacement. Part had to come from Toronto to Vancouver and took some time but worth the wait.
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Surrey, PR
Your sales rep was very accommodating. He bent over backwards to make sure I was happy with the product.
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