101 Mobility Virginia Beach Reviews


Hayes, VA
The quality of material is exceptional.Ease of installation .

Virginia Beach, VA
Service and promptness were beyond compare. Technician Mark shared information and was very professional.

Norfolk, VA
you always go out of your way to help me thank you

Newport News, VA
Excellent customer service! Friendly staff! Outstanding workmanship!

Elizabeth City, NC
Fellows that worked on the install and the build of he new platform were amazing! Cleaned up each day. Polite and well mannered! Lift works well for me and I look forward to when my husband can come home from rehab and use it! Life will be so much easier!

Yorktown, VA
Very quick to respond, very professional, thankyou

Chesapeake, VA
I am impressed with the ramp and the gentlemen who set it up. Brian and his assistant were friendly, courteous, professional, and installed the ramp promptly. Although it is a temporary ramp, I am sure my sister will put it to good use as it will help her exit and enter the home without worries.

Chesapeake, VA
Very quick to respond to my initial request for information. Quickly followed up with an in home estimate with a very fair price.

Williamsburg, VA
Service was on time and excellent. Knew his product. Gave me good advice.

Chesapeake, VA
Installation and training by Brian were Great. Only 1 negative, Brian failed to leave 2 remotes to the system, he mistakenly took one of them when he left. I called him and asked if he could drop it by. he said he would. Still have not received the second remote.

Hayes, VA
your people were outstanding!!

Newport News, VA
Brian the installations tech was fast and professional. He was able to overcome an issue with the equipment and got the job done.

Hampton, VA
The technician was very nice professional explained everything very clearly nice change he didn’t rush through it lift works great Thankyou

Virginia Beach, VA
Everyone was very friendly, we had a small glitch but it was fixed in a timely manner. Was very pleased with the person who came out, all in all I would call them again.

Chesapeake, VA
Very prompt service and all very polite . Thank you so much for such great service. Mom is so happy to have her stair lift working perfectly again.

Virginia Beach, VA
Your folks, from start to finish, are professional and pleasant.

Virginia Beach, VA
Both men that came to my home were very Respectful and polite. And very knowledgeable of what they were doing.

Yorktown, VA
Exactly what we needed. No other company came up with that idea

Virginia Beach, VA
We had our chair put in on 3/30/2020 @ 1067 Grand Oak Lane Va.Beach, Va. We cannot recall his name but really wanted to tell you how wonderful and professional he was. He got the job done before my mother got home from the hospital because she can't walk up stairs. We really appreciate this young man who really takes care of his customers and would recommend your company to anyone because of his service and professionalism!!!!!!!!! Thank him please again for us Sincerely, Chuck Bain

Virginia Beach, VA
Very professional and on time

Hampton, VA
Quality products were used. The staff and installers were professional and courteous. Prompt response times and knowledgeable staff members made the whole project go smoothly. Thank you!

Virginia Beach, VA
The Elan SRE-3050 Stairlift is exactly what my wife needed following heart surgery. After researching the different manufacturers, it was pretty obvious that your company had the best product based on past reputation , warranty, and service. The technician who installed the chairlift was exceptional and a credit to your company. I was equally impressed on the history of how your company was formed in the first place. Finally I feel the price you charged for the project was beyond fair as others might have taken advantage of my wife's situation and taken advantage of that fact. Preston F.

Norfolk, VA
I enjoyed the efficiency and friendly demeanor of the personnel who helped us from initially, Gary, Mark and the installer from beginning.

Virginia Beach, VA
Friendly and professional service!

Hampton, VA
They were prompt, did everything they said they would. Always very kind. The ramp is very sturdy. Better quality than the cheap ones The ridges are not hard on your feet. Believe me I have had other ramps and see/feel the difference I will highly recommend them anytime.

Norfolk, VA
The chair lift has given me freedom to leave my house!!!

Norfolk, VA
Excellent and prompt service!

My dealings to date with Eric King have been excellent

Kitty Hawk, NC
Very helpful and prompt service. I've been trying to get my Stair lift fixed for some time but 101 Mobility got me going quickly. Unfortunately, the service charge for each visit to come to the Outer Banks is a little high.

Virginia Beach, VA
Easy to use and wonderful service

Virginia Beach, VA
Very good customer service.

Williamsburg, VA
Customer service is great. We liked the rep, Robert, that came out initially to give us a quote. Brian, our installer, was extremely professional and patient with my 94 year old Dad. The installer gave me his cell! Already had a call to schedule a site visit to make sure we are happy with everything.

Norfolk, VA
Excellent company! Gary Helaso is very attentive to our requests and needs and the crews do an exceptional job!

Norfolk, VA
Extremely helpful I was having such problems walking up down the steps. My quality of of life is so much better

Virginia Beach, VA
Love my stair lift. Very nice young man Mark came this week to fix my stairlift. It now works great, thanks

Virginia Beach, VA

Virginia Beach, VA
Sales person, office person and installer are all very special. They helped me so very much with decision and installer did a great job and explained everything in detail.

Virginia Beach, VA
All the people at 101 are very courteous and respond promptly to any issues needing attention. I am very pleased with my new Bruno stairlift and the service personnel who did the installation.

Virginia Beach, VA
Easy to use, not overly priced and wonderful customer service.

Hampton, VA
Our outside lift is well made and doesn’t detract from the beauty of our home. In fact, it blends in so well that we don’t even notice it’s there.

Virginia Beach, VA
Quick response. Quality product. Reasonable price.

Hampton, VA
they are excellent

Virginia Beach, VA
We were interduce to 101 Mobility through Robert Hart. We purchased both a stair lift and a platform lift. We could not be happier with the education, service and quality of the work and equipment. Robert coached us though a myriad of issues. His experience working with the elderly, understanding construction and excellent intrapersonal skills made simple what otherwise would have been a tortious experience. As and Elder Law attorney, I can not imagine not using 101 Mobility and Robert Hart for my future client needs! Powell Peters

Virginia Beach, VA
Great product-grab bar & the service techs were nice, knowledgable & cleaned up

Virginia Beach, VA
Friendly and concerned. Able to find easy resolution for a difficult problem. Put in stair lift in a few days after inquiry. Installer courteous and explained the system well.

Gloucester Point, VA
This was a gift to relatives out of state. Eric and Cherrie handled all the logistics.

Chesapeake, VA
Works great but might need a little more adjustment. It is still making a clicking noise the last 3 or 4 steps from top. It goes up and down faster than I thought it would. The installation was done very quickly. Good job!

Williamsburg, VA
Wonderful comprehensive service by your team.

Portsmouth, VA
Your price quotations are clear and precise, not to mention competitive. The delivery, set-up and response to request for correction is impressive. All of your client facing personnel are polite and professional. Very impressive!

Virginia Beach, VA
Installation was professionally completed and chair will be a life saver for my husband.

Virginia Beach, VA
Both the salesman and the installer were very courteous and knonwledgeable about the product.

Williamsburg, VA
Price was good

Norfolk, VA
I like the fact that you respond to customer inquiries promptly and do not pressure w/phone calls to make a home visit before offering any specific information. You offer several choices of brands for the customer to consider, even provide specs where possible. In my case. it is a stairlift. The field rep, Robert Hart, is very helpful and friendly without a hard sell. He genuinely seems to enjoy what he does and is proud of his company's integrity and focus on customer service. It was a pleasure to meet him and to do business w/your company, something that is rare in today's business world. Finally, I did have a wrinkle in the installation of my stairlift which was most distressing to me. Immediately upon notification to the company, there was only a moment's resistance before the staff made arrangements to correct the problem, no questions asked. Problem was remedied in a matter of 15 minutes, something I would have had a lifetime to regret. Thank you Robert, Kathleen and Mark. I know I can count on you should I need service for the next year.

Virginia Beach, VA
Kathleen was extremely understanding of the sensitive timing of install needs and the “newness” of this type of change in life and organized the free consultation to occur within a couple of days. Gary provided the consultation with patience and professionalism and offered a variety of options to best fit the needs presented. Mark did a fantastic install and left the family feeling promised for getting Grandmom safely in the home as soon as possible from rehab. 101 Mobility is fantastic and I will highly recommend to anyone!

Chesapeake, VA
The courteous and timely assistance and the ease and professionalism of the installation. The ramp has made all of our lives easier, and it helps my father as he feels he is not as much of a burden for us to get in and out of the house.

Chesapeake, VA
You dealt with my time frame very efficiently. Gary was very nice and precise. He gave me a next day quote. Kathleen was very friendly and compassionate to my situation. The man who installed the ramps was very nice and did an awesome job. I am very happy with everything. I will definitely recommend 101 Mobility to my family and friends.

Yorktown, VA
Ramp works great!

Suffolk, VA
I really think this is a great company...very professional and very compassionate. They came to my home to install s chair lift and Fred who is employed by them struggled at first but then proved to be very passionate about getting the job done right, he was going above and beyond trying to do the best he could. I would recommend this company in a heartbeat. I also dealt with Kathleen on the phone who was very Professional and polite at all times...they both deserve to be recognized for there workmanship, the company is lucky to have people like that working for them.

Virginia Beach, VA
I have a very reliable stair chairlift that I bought two years ago and when someone (cat probably) tore out a wire, 101 Mobility was more concerned about getting it fixed than I was. They care about their customers.

Virginia Beach, VA
Products: Your portable temporary ramp has made it possible for me to get to my post op doctor appointments and to get out the front door if an emergency were to happen! Services: Very accessible: For you answered my call right away and were able to provide information over the telephone. Even though you still had to come out and measure our front door area, you came out quickly. And then we made arrangements to pick up the ramp to get it quicker, which also saved money. Great company to work with! Would definitely recommend!

Suffolk, VA
I liked the friendly service and reasonable pricing I recieved on the installation of a handicap ramp.

Hayes, VA
Prompt, efficient and professional.

Williamsburg, VA
I was able to let Mobility 101 interface with my Moms PT and OT to insure the correct bar and location for her needs

Virginia Beach, VA
I can't begin to tell you how please we were with the service we received. Kathleen was kind, helpful and understanding of our situation and she and the crew at 101 responded with professionalism and kindness.

Manteo Roanoke Island, NC
At all stages the company and its employees were very knowledgeable and professional. From the quotation and negotiation process thru to installation. All the people I dealt with including Robert Hart and his colleague doing the measurements, Marc and Roy who were obviously skilled and very competent, and were a pleasure to watch at work, and not forgetting Kathleen Reilly the important link in the office. I made a good choice in 101Mobility.

Virginia Beach, VA
Your service/employees are so good to work with. Kathleen, Robert, and Marc. Very accommodating and pleasant.

Virginia Beach, VA
Great service and product knowledge

Virginia Beach, VA
I have to say you are a great company, and the people who work for you are the best .Robert Hart was so kind and caring person, He went the distance to help me get the stair lift, He came on the day that Marc Joachim put the stair lift put it in, He went over everything with me to make sure I understood how to operate it. You have great people that work for you, You are very lucky company to have these people who stand for your company.Thank you again for being such a great company. Dottie Marcus

Virginia Beach, VA
super service!!

Virginia Beach, VA
Marc and the rest of your staff have great knowledge and experience in dealing with lifts and adaptive equipment. Prices are very reasonable for the service provided. And Kathleen in thje office is delightful to work with.

Virginia Beach, VA
Professional staff- Robert Hart worked so hard to ensure that the mechanical lift I rented to care for my 98 yr old grandmother was delivered on time with all necessary accessories, He was always available by phone or email for any questions that arose. Convenient services- Because the staff members who normally make deliveries were extremely busy, the mechanical lift was delivered directly to my grandmother’s home personally by Mr. Hart at a time most convenient for me. Everything for delivery was discussed by phone. I was able to sign the contract for rental and to have the use of the lift demonstrated once it was delivered at home. I would definitely recommend 101 Mobility!

Virginia Beach, VA
Friendly staff.

Newport News, VA
Very professional; great customer service, great workmanship; prompt; and extremely helpful.

Virginia Beach, VA
I just got pictures back from my mother's installation. You guys did a great job and I can rest in peace knowing that the stairs at my mother's house are no longer an impediment or risk. I live far away from my mother and you guys did a great job coordinating the services with is all. I won't hesitate to recommend you to any of my friends back home.

Norfolk, VA
Everyone was punctual, courteous and very professional

Newport news, VA
Very prompt attention to our need for a stairlift; installation in just a few days from order; installer very neat and efficient; Bruno lift is excellent; 101mobility rep. And installer both very professional, courteous an pleasant.

Suffolk, VA
Prompt and courteous service

Virginia Beach, VA
Nice person to work with. Very helpful.

Yorktown, VA
Work was done in a reasonable amount of time. Very friendly group to work with.

Virginia Beach, VA
I love your service techs....they’re the best. Also, Kathleen, your office staff is great!

Virginia Beach, VA
Every thing

Chesapeake, VA
You quickly responded to my emergency for a stairlift installation. The technician was polite, respectful of my house, and did a great job. Thank you.

Virginia Beach, VA
Good quality and very good people

Virginia Beach, VA
Service is very good

Chesapeake, VA
Very nice crew. Installation was east. Does everything the salesman said it does. Service was very prompt and professional. Love that they have a local team to take care of any problems!

Suffolk, VA
Very prompt, good prices and products

Virginia Beach, VA
Product is heavy duty and service...professional!

Newport News, VA
My experience with 101 was extremely positive. From the time that I first talked to Robert Hart, the salesman , until the workmen finished an attractive aluminum ramp for my elderly mother I received first class service and a professional job. Shortly after my phone call requesting a ramp Robert personally came to my mother's home, measured the area and designed a ramp that was exactly what she needed to enter and exit her home in a wheel chair. The installation occurred the next day and was completed in just a few hours .. The workmen were efficient and courteous . Robert followed up with a phone call and I told him what I would tell anyone else - this is a great company, they do excellent work and it was a pleasure working with them.

Virginia Beach, VA
101 Mobility came to my parent's rescue when they had a badly installed lift chair. A relative tried to install it and made a mess of it. Narc redid it beautifully and now my poor dad can get upstairs to bed without the severe bad in his knees. Thank you for being so compassionate! Respectfully, [NAME REMOVED]

Norfolk, VA
Very attentive and knowledgeable staff.

Windsor, VA
Everything.

Virginia Beach, VA
The location of a scooter allowed me to have a great vacation. The personnel were very helpful and friendly. Everything was perfect. Diane

Suffolk, VA
I like several things about your services: 1. The speed with which each of my requests were met 2. The professionalism of the representative Gary Holaso, who helped me consider every option I had 3. The kindness of your staff when my husband died on the same day I had the ramp installed in my garage 4. The sympathy card I received from your office 5. The fact that you returned half of the amount I had paid due to the circumstances. I didn't ask or expect this kindness, but greatly appreciate it. 6. The professionalism of the representative who came to remove the ramp today (7/2/18) I highly recommend your company!

Virginia Beach, VA
Everything!!!

Virginia Beach, VA
Fast delivery, sturdy chair. Even the arms are padded.

Virginia Beach, VA
Easy to use. Quick set up. Friendly people.

Yorktown, VA
Serviceablity is the key.

Norfolk, VA
Great job from Gary and his installation crew! From planning to installation everything went flawlessly smooth. Highly recommended!

Newport News, VA
The Bruno stair lift that 101 Mobility installed in our home has been a godsend to get my wife from the first floor to the up stairs bedroom. With out this stair lift, it would be impossible and we would most likely have to move to a single story unit.

Norfolk, VA
Love everything about you guys. Gary is awesome. Recommend you to everyone. Thanks for being a kickass partner.

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