101 Mobility DC Metro Reviews


Alexandria, VA
Prompt, reliable, friendly technician, good product.

Alexandria, VA
Prompt expert advice and installation

Silver Spring, MD
Good morning, I am very pleased with the service this company provided. I needed it someone to come to my aunt's house sooner than later to check her chair lift and they were able to help me right away. Jennifer who took my call was very friendly, polite and professional. Pat was the technician who came to the house and he also was very friendly, polite and professional, they were able to help right away.

Bristow, VA
Nice product and great immediate service!

South Riding, VA
The installation guys were super polite, extremely professional and worked extremely hard to get 2 lifts installed in a short timeframe. And they worked well as a team each trying to help the other...very refreshing to see.

Herndon, VA
The sales person and two installation people provided the best customer service! The stairlift works very well and is a godsend! [FIRST NAME REMOVED]

Rockville, MD
Very impressed with the service we received and the products and recommendations

West Springfield, VA
Your price for the Bruno unit was good. Your responsiveness was good. Installation was professional and done with care. However, the folded unit was a bit larger than 12-13 inches-- distance from the wall. Further, it is difficult for my wife, the user, to get on due to the height of the seat from the bottom floor. Covid-19 prevented us from looking at the the Bruno in your shop, which would have revealed this problem.

Manassas, VA
So professional but very friendly and informative!!

Potomac, MD
Quick service

Triangle, VA
The service tech that showed up was punctual, friendly, technically skilled.

New Market, MD
Your service is excellent. Your product is hardy. Your staff are helpful and pleasant to deal with.

Woodbridge, VA
Everything was professional and painless from the first visit to completing the install. Thank you!.

Stephenson, VA
Quality product. Reliable service. Technicians were excellent.

Aldie, VA

Springfield, VA
I liked the caring service. No hard sell. Good explanation of options. Worked with me on best solution and budget solution so I could make an informed cost/benefit analysis.

Bethesda, MD
Everything was fine. The only problem, which was something we didn't think about, is that my mother's feet don't reach the foot rest. She is short AND we opted for the swivel (for safety purposes) which added 2 inches to the chair height. This makes it a little hard to pick up her dog, get in the chair properly, and hold her dog in a level lap.. Like I said this was something we didn't really think about so it is our problem. Another potential problem we are checking into is that my mother is being treated for macular degeneration and we think the slight vibration the chair has when moving is effecting my mother's eyes to the point of causing some vertigo and dizziness. I don't necessarily believe that but we will be checking with our doctor.

Gaithersburg, MD
The Bruno Elite is excellent and easy to operate. The installation service was prompt, efficient, professional, and friendly.

Manassas, VA
Everyone was so pleasant and knowledgeable about the products.

Frederick, MD
Not fond of the sale person Mike but Jen and the two guys that installed were great.

Herndon, VA
The tech was on time very quick; knew the problem and solved it.

Washington, DC
The stairlift has helped greatly in giving me a safe way of getting up the stairs. My only complaint is it very difficult trying to reach the lever to put the footrest down. Patrick was very helpful and knowlegleable. He explained the operation of using the stairlift. Thank him again for all he did. R. Van Croft

Woodbridge, VA
Great job. Good presentation by Mike & great installation job.

Fairfax, VA
Great install! Patrick did a wonderful job installing. Quick and easy. Dad loves so much we can't get him off it. Sometimes he actually falls asleep on it.

Fairfax, VA
Everyone was very responsive to our needs. My husband would have been stuck on the couch for the night if he didn’t have the chair installed that day. He is in the final stage of stage 4 cancer and the couch is the last place he needs to be to get a decent nights sleep. He fought me on getting it for weeks. After taking the trip upstairs for bed that evening, he turned around and said “you should have gotten it sooner”. Lol! THANK YOU!

Mount Airy, MD
Work was done with care and understanding of families needing and wants.

Sterling, VA
They responded quickly to my service request. The technician was very helpful and informative. Very pleased overall with the company, from installation 2 years ago, through service support after installation.

Woodbridge, VA
The individuals I dealt with, from the first contact through final installation, were professional, helpful, and efficient. All necessary information was provided and my questions were quickly answered. Installation was, relatively, quick, efficient and designed to require the least space on our stairway. The availability of the lifts has made a big difference in our daily routines.

Fairfax, VA
In this wild world of the illness and stay at home necessity your firm came and installed the product in a timely fashion...appreciated the install and the manor of the installers

Springfield, VA
The services to repair our chairlift were done well and in a timely fashion! Thank you!

McLean, VA
Every part of the transaction from beginning to end was seamlessly implemented. Outstanding sales team and technicians. Very responsive company.

Haymarket, VA
Great company great service!

Clifton, VA
Quality product. Installed efficiently with no problems. Very sturdy.

Ashburn, VA
Answered all questions. Quick installation. Friendly, clean and courteous staff.

Woodbine, MD
The installer was great. Friendly, knowable- tested chair lift & allowed us to test it before leaving. He praised the company and was overall a Upbeat personable guy!

Leesburg, VA
101 was top-notch to deal with. Mike and Ab couldn’t have been more helpful. Installation went smoothly, and within several days of ordering the unit. My 88-year old husband loves it; I’m afraid I’m going to gain weight because it’s such a pleasure riding it that I seldom walk up the stairs!

Annandale, VA
Professional, friendly, and responsive.

Manassas, VA
Very happy with the chair lift and the service.

Alexandria, VA
I referred you to my neighbors, the Lenhardts.

Stafford Courthouse, VA
Professional.courteous and fast

Bristow, VA
We had two stair lifts installed in our home. Every person from 101 we interacted with were very professional and courteous.

Leesburg, VA
Friendly and informative staff. A local company that had stair lift equipment on site that could be "tried out" , which beats picking this item from a video or picture. Highly recommend this company. [FIRST NAME REMOVED] T.

Woodbridge, VA
101 Mobility offers the best in mobile technology, knowledge and trained staff. Staff is always courteous, efficient and most importantly kind and knowledgeable. I highly recommend 101 Mobility for all your mobile needs. Alysha Page

Centreville, VA
Friendly & Professional service !

Alexandria, VA
Great quality product and friendly customer service!

Ft Washington, MD
They were helpful by telephone and in-person. The repair persons arrived at the time promised, were quick, quiet and very friendly. Excellence was my experience for the Sterling location. Bertha R. Parbey Kekeli Assisted Living

Gaithersburg, MD
The chair is a godsend and well designed and made.

Purcellville, VA
Their help in my recovery from stroke has been outstanding.

Waldorf, MD
Your products are good and so is the service.

Alexandria, VA
Responsive and comprehensive. Provided great value with tax savings and VA TAX credits. Was able to install in time for my wife’s surgery.

Gaithersburg, MD
Responsiveness and competence.

Burke, VA
You made and met your commitments unequivocally. Your people were on time, polite and efficient.

Reston, VA
much improved customer service with faster arrival of tech. Knowlegable technicians.

Gainesville, VA
The scheduling and installation was quick and efficient. Expecting to pay for a curved chairlift it was suggested I instead install two straight chairlifts which was significantly cheaper. I very much appreciated the suggestion when I naturally assumed that two independent chairlifts would be more money than one with a turn. 101 Mobility could have made a lot more money without that suggestion. The installers were great and professional. Standup company.

Potomac, MD
Installed on dae when promised--just waiting for a item from mfg. Overall very pleased.

Gainesville, VA
Good job.....done on time.

Leesburg, VA
Delivered as promised.

Chevy Chase, MD
Prompt service and helpful personnel.

Kensington, MD
Quality of the product very good. Jou, installer was professional and helpful with initial use of the stair lift.

McLean, VA
From our initial consultation with Michael through the installation by Joe and Patrick, as well as communications with other members of the team, everything went extremely well. They answered our many questions, both about their company and product, fully and professionally. They were responsive and pleasant to work with. We appreciated the comprehensive training given after the installation so that we feel confident about using the stair glide safely. Although we have only had it for a few days, it has already proven to be a major enhancement toward greater mobility in our home. We have been very pleased with the experience of working with the 101 Mobility team, and only wish we had done it sooner.

Alexandria, VA
Exceptional customer service & very good product.

Silver Spring, MD
The sales evaluation and quotation was done very well and all inquires where addressed. The installation and instruction was performed excellently and at our convenience. The stair lift is perming well.

Leesburg, VA
The installers were knowledgeable and professional as well as patient and friendly. Very helpful and thorough with operating the chair. Can’t say enough good things about them. From the time of the estimate to install was less than a week. Everyone was great during this time.

Potomac, MD
Professionalism.

Silver Spring, MD
Good service from Nate. Good install.

Derwood, MD
Mike the service installer was outstanding, this guy is a real pro. 101 Mobility came through BIG time worked with me and got us a chair lift in a matter of days. My wife was having problems going up & down the stairs for some time. When she was taken to the Hospital upon release with oxygen she could no longer use the steps. My friend recommended 101 and I called they came out checked the location, talked about product's and that day ordered a Bruno Elite. Michael Riordan the sales manager and Britney the office manager worked hard and I received the chair in five days. How great is that! until then we were sleeping in the living room on a sofa bed. Bob & Marie Craig

Front Royal, VA
Installation went very well

Herndon, VA
I feel the service was excellent. From the sales consultant to the installer , we had excellent service.

Sterling, VA
Extremely Good products, wonderful customer service, I highly recommend 101 Mobility. One of the best businesses I've ever dealt with.

Manassas, VA
Good price, did what you said.

Locust Grove, VA
Quick, very pleasant, thorough service, equipment worked flawlessly after installation

Aldie, VA
Prompt and responsive service. Very polite salespeople and technicians.

Annandale, VA
Very rapid response to my request for service. Technician was professional, knowledgeable and personable.

Potomac, MD
it arrived as promised on the date quoted

Burke, VA
Smooth and quiet ride; easy to operate; does not take much space on the stairway

McLean, VA
Prompt, friendly and professional.

Falling Waters, WV
It is very easy to use and looks nice

Tacoma Park, MD
Your equipment works well and when there is a problem your competent and skilled staff responds quickly and corrects the problem .

Rockville, MD
Everything was done well and on time. Following is a small point: When the bottom is retracted (manually of course) the chair will stop early. The installers said that automatic detection would avoid that problem. For us this isn't a big issue but it might be for someone else. Please check with us first if you'd like to use our name.

Lorton, VA
You're response time to schedule an appointment with your representative as well as the scheduling to perform the installation of the chair lift system was excellent. As stated by your representative, the work was completed in one day and performed with the utmost care of our home. Your installation spokesman was focused on seeing that use of the system was clearly understood and was happy to answer any and all questions completely. The product is performing as described. Very pleased. [FIRST NAME REMOVED]

Silver Spring, MD
Matt was so helpful and worked thru the weekend to expedite installation. Joe installed the chair in a very professional manner. He answered all questions and offered a thorough demonstration.

Washington, DC
Prompt attention, good communication, quick installation.

Alexandria, VA
Good service, but a bit expensive!

Front Royal, VA
Uncomplicated, down to earth products and services which always work to make life easier! Thank you very much for all your help!

Fairfax, VA
Salesman was friendly and knowledgeable. Offer the products that would suit our needs at a reasonable price.The installations went smoothly and the 2 installers were great.

Annadale, VA
You were customer focussed and accommodating. The product looks as good as the brochure

Levels, WV
Your repair service has been excellent!

Gore, VA
Right now it brand new to both of us, BUT at this moment I've been to the basement more this week then in the past year!

Manassas, VA
Lift runs quietly and my wife loves it. Nate was great.

Woodbridge, VA
Great experience from initial interview thru installation. First Rate effort by Team 101 Mobility.

Manassas, VA
From my first phone call to delivery and installation the experience was fantastic

Washington, DC
Your service personnel were extremely professional and helpful on all three of the occasions that they have come out for maintenance. Plus, your force staff was very responsive to my request for an emergency visit early this week. Fantastic work!

Mitchellville, MD
The stair lift has worked well for over 5 years, even without servicing. When I went to get a got a service contract, the company was very supportive of ensuring that I got the best plan. The technician was very professional. E Husbands

Fredericksburg, VA
101 Mobility was very responsive and professional. The only issue we had was that they did not bill the credit card until we called them months later.

Alexandria, VA
Technician was great. Friendly and professional. I felt he did a thorough job and provided a lot of useful information.

Ashburn, VA

Washington, DC
I greatly appreciate how Brittany (?) and Robert have handled the situation when I have called for assistance. And, I particularly want to commend Nate for his professional and caring approach to addressing the few mechanical problems that have arisen over the years. Clearly, there is a sincere sensitivity to the importance of the stairlift chair to my day to day activities.

Fairfax, VA
Service needed to replace a number of parts and make multiple visits .. stair chair appears to be fine now .. took a while to obtain required items from manufacturer, but service was quickly scheduled when they were obtained. Service representative was polite, knowledgeable, and an excellent representative of 101 .. had stair chair over 3+ years and no complaint .. would go with 101 Mobility in the future

Culpepper, VA
Your product is great! Fast service and easy for me to understand the installer.

rockville, MD
Our ramp was installed on time and just as described.

Ready to speak to an expert?

Contact Us