101 Mobility DC Metro Reviews


Potomac, MD
Installed on dae when promised--just waiting for a item from mfg. Overall very pleased.

Gainesville, VA
Good job.....done on time.

Leesburg, VA
Delivered as promised.

Chevy Chase, MD
Prompt service and helpful personnel.

Kensington, MD
Quality of the product very good. Jou, installer was professional and helpful with initial use of the stair lift.

McLean, VA
From our initial consultation with Michael through the installation by Joe and Patrick, as well as communications with other members of the team, everything went extremely well. They answered our many questions, both about their company and product, fully and professionally. They were responsive and pleasant to work with. We appreciated the comprehensive training given after the installation so that we feel confident about using the stair glide safely. Although we have only had it for a few days, it has already proven to be a major enhancement toward greater mobility in our home. We have been very pleased with the experience of working with the 101 Mobility team, and only wish we had done it sooner.

Alexandria, VA
Exceptional customer service & very good product.

Silver Spring, MD
The sales evaluation and quotation was done very well and all inquires where addressed. The installation and instruction was performed excellently and at our convenience. The stair lift is perming well.

Manassas, VA
The chair lift works perfectly and your service is outstanding

Leesburg, VA
The installers were knowledgeable and professional as well as patient and friendly. Very helpful and thorough with operating the chair. Can’t say enough good things about them. From the time of the estimate to install was less than a week. Everyone was great during this time.

Potomac, MD
Professionalism.

Silver Spring, MD
Good service from Nate. Good install.

Derwood, MD
Mike the service installer was outstanding, this guy is a real pro. 101 Mobility came through BIG time worked with me and got us a chair lift in a matter of days. My wife was having problems going up & down the stairs for some time. When she was taken to the Hospital upon release with oxygen she could no longer use the steps. My friend recommended 101 and I called they came out checked the location, talked about product's and that day ordered a Bruno Elite. Michael Riordan the sales manager and Britney the office manager worked hard and I received the chair in five days. How great is that! until then we were sleeping in the living room on a sofa bed. Bob & Marie Craig

Front Royal, VA
Installation went very well

Herndon, VA
I feel the service was excellent. From the sales consultant to the installer , we had excellent service.

Sterling, VA
Extremely Good products, wonderful customer service, I highly recommend 101 Mobility. One of the best businesses I've ever dealt with.

Manassas, VA
Good price, did what you said.

Locust Grove, VA
Quick, very pleasant, thorough service, equipment worked flawlessly after installation

Aldie, VA
Prompt and responsive service. Very polite salespeople and technicians.

Annandale, VA
Very rapid response to my request for service. Technician was professional, knowledgeable and personable.

Potomac, MD
it arrived as promised on the date quoted

Manassas, VA
It was a simple and well done experience!! All involved were professional and installation of my stairs was great!!! Recommend 101 Mobility to anyone needing this service!!

Burke, VA
Smooth and quiet ride; easy to operate; does not take much space on the stairway

McLean, VA
Prompt, friendly and professional.

Falling Waters, WV
It is very easy to use and looks nice

Tacoma Park, MD
Your equipment works well and when there is a problem your competent and skilled staff responds quickly and corrects the problem .

Rockville, MD
Everything was done well and on time. Following is a small point: When the bottom is retracted (manually of course) the chair will stop early. The installers said that automatic detection would avoid that problem. For us this isn't a big issue but it might be for someone else. Please check with us first if you'd like to use our name.

Lorton, VA
You're response time to schedule an appointment with your representative as well as the scheduling to perform the installation of the chair lift system was excellent. As stated by your representative, the work was completed in one day and performed with the utmost care of our home. Your installation spokesman was focused on seeing that use of the system was clearly understood and was happy to answer any and all questions completely. The product is performing as described. Very pleased. [FIRST NAME REMOVED]

Silver Spring, MD
Matt was so helpful and worked thru the weekend to expedite installation. Joe installed the chair in a very professional manner. He answered all questions and offered a thorough demonstration.

Washington, DC
Prompt attention, good communication, quick installation.

Alexandria, VA
Good service, but a bit expensive!

Front Royal, VA
Uncomplicated, down to earth products and services which always work to make life easier! Thank you very much for all your help!

Fairfax, VA
Salesman was friendly and knowledgeable. Offer the products that would suit our needs at a reasonable price.The installations went smoothly and the 2 installers were great.

Annadale, VA
You were customer focussed and accommodating. The product looks as good as the brochure

Levels, WV
Your repair service has been excellent!

Gore, VA
Right now it brand new to both of us, BUT at this moment I've been to the basement more this week then in the past year!

Manassas, VA
Lift runs quietly and my wife loves it. Nate was great.

Woodbridge, VA
Great experience from initial interview thru installation. First Rate effort by Team 101 Mobility.

Reston, VA
Attentive and well informed staff. Brittany and Nate are awesome

Manassas, VA
From my first phone call to delivery and installation the experience was fantastic

Washington, DC
Your service personnel were extremely professional and helpful on all three of the occasions that they have come out for maintenance. Plus, your force staff was very responsive to my request for an emergency visit early this week. Fantastic work!

Mitchellville, MD
The stair lift has worked well for over 5 years, even without servicing. When I went to get a got a service contract, the company was very supportive of ensuring that I got the best plan. The technician was very professional. E Husbands

Fredericksburg, VA
101 Mobility was very responsive and professional. The only issue we had was that they did not bill the credit card until we called them months later.

Alexandria, VA
Technician was great. Friendly and professional. I felt he did a thorough job and provided a lot of useful information.

Arlington, VA
You send the same technician when our stairlift needs attention. This means that he knows our machine and it’s histiry. He is very knowledgeable, and works efficiently. He is also good at explaining any problems and helping us avoid them. Thanks, Nate!

Ashburn, VA

Washington, DC
I greatly appreciate how Brittany (?) and Robert have handled the situation when I have called for assistance. And, I particularly want to commend Nate for his professional and caring approach to addressing the few mechanical problems that have arisen over the years. Clearly, there is a sincere sensitivity to the importance of the stairlift chair to my day to day activities.

Fairfax, VA
Service needed to replace a number of parts and make multiple visits .. stair chair appears to be fine now .. took a while to obtain required items from manufacturer, but service was quickly scheduled when they were obtained. Service representative was polite, knowledgeable, and an excellent representative of 101 .. had stair chair over 3+ years and no complaint .. would go with 101 Mobility in the future

Culpepper, VA
Your product is great! Fast service and easy for me to understand the installer.

rockville, MD
Our ramp was installed on time and just as described.

Springfield, VA
The installation team of Matt and Joe (sorry, didn't get last names) was fantastic. They immediately got to work while explaining what it was they were doing. They were competent, polite, very understanding of the needs of my 95-year old mother-in-law....everything about the equipment was explained and demonstrated fully allowing my mother-in-law to operate the chair properly.....great team....thanks.

Sterling, VA
Affordable and great quality

Washington, DC
My family was very happy with product.

Alexandria, VA
Great price, and in a few days after the call, I had it installed. The installer was extremely meticulous not to get the rail scratched while making the cuts and assembling even laid out cardboard out in the driveway to collect the metal flakes. Installation was fast and we where given an extensive product use, care & maintenance explanations. Just had new carpet on the stairwell prior to the installation and the area was left extremely clean. So happy to have chosen to go with a new chair lift which gave us peace of mind with their warranty & professional installation. Highly, highly recommended.

Brandywine, MD
The two installers did an excellent job installing the Bruno stair lift and vacuumed up once completed. They answered all the questions we had during the demonstration to show us how to operate the stair lift. We are very pleased so far and will recommend 101 Mobility to our friends.

Annandale, VA
Nice front door accessible ramp!

Alexandria, VA
Very helpful employees. Reliable product.

Charlottesville, VA
Everything was as described and promised. The installation was smooth -- good craftsmanship and carefully executed. So far, so good. I spent a lot of time investigating stair lift systems and I am pleased with both Bruno and 101 Mobility.

Falls Church, VA
The two techs who installed our ramp exhibited a professional attitude. I was very pleased with the job. I would have no problem recommending your company.

Round Hill, VA
The chair is going to be a life saver to me and my husband. It will enable us to remain in our own home longer. The gentleman that put the chair in was very professional and was most satisfctory.

Broadway, VA
Like the product very much. The installer was knowledgeable and professional. Very happy so far

Leesburg, VA
Your services were responsive and thorough.

Washington, DC
The product and service is excellent.

Washington, DC
Everyone that I spoke to were very polite and the installers were on time and knew exactly what to do.

Woodbridge, VA
110% great. The crew was outstanding with ability and efficiency. Jim

Springfield, VA
I like the way the stair chair is installed so it takes less stair space, unlike the older model. I do wish the speed was a little faster. The installation went quickly and the installers were very courteous and certainly knew what they doing, which was a great job.

Falls Church, VA
I can only speak to the services provided as we won't be using the equipment. Our sales rep was great and very responsive, knowledgeable and very easy to work with. The installers carried on with the same qualities. If we have needs for a lift or elevator we will definitely be calling 101 Mobility first. Thanks for a job well done.

Fairfax station, VA
Great product and quite economical - installation was a bit challenging, but the technician was very professional and sought my input! Superb job!

Oakton, VA
Great installation job.

McLean, VA
Services - patient & persistent .... Kept working on layout until it was right. Product. Bruno & it's warrenty

Gaithersburg, MD
Service is excellent

Onley, MD
The Installation team has to modify the installation to make it work and spent the better part of a day doing so. Engineering mis calculated space at the threshold and the system was not functional as designed. If it weren’t for the creativity of the install crew this seat was on its way back to Bruno and a credit would be required.

Fairfax, VA
Very prompt and professional!

Lusby, MD
The installer was very nice.

Herndon, VA
After meeting with representatives of other stair lift companies and visiting another showroom, I chose 101 Mobility. 101 Mobility's cost estimates were very fair and competitive, lower than other estimates for the same product, (Bruno Elan Stair Lift) and 101 Mobility was the only company that told me state sales tax could be waived with a prescription of medical necessity from my doctor, a savings very much appreciated. However, the most important reason and deciding factor in choosing 101 Mobility was Matt Riordan's genuine interest in helping others. During his consultation visit, it was clear that Matt's priority and focus was not to make a sale, but to help his clients safely improve their mobility - in my case within my home. Everyone I met in the company reflects Matt's dedication to serving others, from Robert and the administrative personnel, to the Tech teams of Justin and Nate, and Joe and Matt who installed the stair lifts. Thank you all for your dedication and hard work and for a job well done.

Washington, DC
I like the friendly, welcome, and we are ready to serve you and your needs and desires. From the administrative personnel to the highly qualified Techs, we have been and are satisfied customers. Oh, and may I mention, on time and ready to perform! Thank you for all you do, and with care and professionalism.

McLean, VA
Reasonable prices and good service.

McLean, VA
You removed a stair lift device from our mother's home after she passed away. The service was quick, courteous, and professional. Every transaction we have had with your firm has been absolutely outstanding.

Alexandria, VA
I have the Bruno Elite stair lift and it is well built and has lasted for quite sometime. Great quality.

Mount Airy, MD
Prompt courteous service

Rockville, MD
Prompt & Efficient......

Alexandria, VA
we love it. I really go downstair again. what a relief and I can take things down with me on my lap. Just great.

Falls Church, VA
Excellent service from the beginning. Matt was very knowledgeable regarding the products and very responsive to my many inquiries. And Nate who installed the unit was a great guy! All around a fabulous company to do business with. I would highly recommend them for all your mobility needs.

Lusby, MD
To early to evaluate, but so far its great

Bethesda, MD
Great response time,Clear understanding of the project , quality work and product and very competitive pricing.

Clarksburg, MD
They delivered a good product when they said they would and it works great.

Fairfax, VA
You were able to diagnose a very difficult problem and call the manufacturer to have the problem part replaced at manufacturer's expense. Techs were prompt, courteous, knowledgeable. Those answering phones were also. [NAME REMOVED]

Reston, VA
Nate did great job with installation. He was very patient showing my mom how to operate the chair (multiple times!).

Springfield, VA
The service is professional, friendly, helpful and caring. That is very important! The product is good but less good than ACORN . My ACORN died only because I broke it. It never had a problem in the 5 years I had it until I left an item on the stair that I forgot about and it broke the gear. I’ve had the mobility chair serviced twice in 15 months. This chair involves me having to often clean the exposed copper conductors to keep it from slowing down or stooping . The ACORN did not have exposed comductors and never had that problem. That was the first visit for help . The second visit revealed that the arm of the chair with the electrical wiring was attached so tightly that over time it cut the wiring which stopped the chaired from moving. This just should not be ......... I don’t know if this happened in the factory or at the first visit when I called for help, as they also checked the arm. I wanted another ACORN. But there to no longer be any dealers in my area. For now I will keep my current chair. But the next time it dies on me I may look for another.

Warrenton, VA
Got back to me right away after initial contact; Installation followd within a few days

Fairfax, VA
Chair lift made a huge difference for my mom. Very happy with the product (Bruno) and the service.

Springfield, VA
It was an awesome expreience! You know how it feels when it is all new to you, scared and puzzled, but 101 Mobility took a step forward to patiently introduce about the product and process of the installment. I enjoyed hearing about the company and the customer experiences with 101 Mobility from the representative. They work fast and efficiently and the most great thing about it is the fast communication and their great product!!

Herndon, VA
Very responsive. Quick turn around on installation.

Boyce, VA
Like there product and there prompt installation...

Leesburg, VA
We like the range of products to choose from and the location of your business with respect to our home. The installer, Nate, was courteous, friendly, and professional. Thank you for making my husband's life so much better and safer!

Ashburn, VA
Office personnel and technicians were outstanding.

Silver Spring, MD
Very good experience. Great customer service from sales to install. Very courteous people and all went very well so far. Super price and fair verse the competition. The gentleman that came to install the stairlift were courteous & on time. They did a great job and were very helpful!! I have already referred the company to one of my neighbors.

Washington, DC
Efficient, polite and knows the products they sell.

Sterling, VA
Very easy to work with, came when they said they were, installed within the timeframe they stated. Provided thorough instructions on using the chair. Very professional and courteous. Would recommend to friends and family.

Bethesda, MD
Very Nice and operates smoothly

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