Service Repair & Warranty

Our job doesn’t end when your product is installed

Despite offering top quality products with expert installation, mobility equipment, just like any other complex machinery, may require occasional maintenance and service. That’s why we promise to be available if you need us – we even back our products with a best-in-class limited service warranty so you can rest easy knowing we’ve got you covered.

One-Year Limited Service Warranty

101 Mobility includes a complimentary one-year limited service warranty on each new product that we sell and install. Most manufacturers offer product warranties which cover the cost of replacement parts for various lengths of time, but paying someone to diagnose the issue and perform the repairs can become costly. Our service warranty fills in the gaps by including complimentary service calls during your first year with your new product.

Whether you’ve noticed a “funny noise” coming from your stairlift or something just feels “off” with your platform lift, you don’t have to hesitate to call us and set up a service appointment. We value your peace of mind as well as your safety, and we’re happy to schedule service calls whenever you need us.

Extended Service Warranty

Our complimentary service warranty covers you for your first year with your new mobility or accessibility product, but what happens when that year has passed? We offer additional service warranties for purchase once your complimentary warranty expires, so you can enjoy the same peace of mind with your equipment.

Extended service warranties vary by product and region, but generally include scheduled preventative maintenance as well as a set number of service calls per year. For additional details about our extended service warranties, contact us to speak with an expert.

Pre-Owned Equipment

Prior to offering pre-owned equipment for sale, our trained and certified Mobility Specialists perform rigorous multi-point checks and tests as well as any necessary preventative maintenance to ensure your equipment is in like-new condition. While most manufacturers’ warranties do not extend to their pre-owned equipment, we at 101 Mobility continue to guarantee our pre-owned equipment. Service warranties for pre-owned equipment varies by product type and location, so speak with a representative today for specific warranty information.

Equipment from Other Companies & Manufacturers

It is an unfortunate truth that we receive calls daily from individuals who purchased their stairlifts, platform lifts, and other mobility and accessibility equipment from online stores, companies who are no longer in business, or retailers who do not provide service for their products.

We understand how frustrating this can be, and we do our best to service anyone with repair needs. We can service equipment from most major manufacturers. Depending on the make, model, and age of your equipment, we are often able to provide repairs or alternative options to anyone in need. If you’re in need of service for your mobility or accessibility equipment, give us a call! We’ll do our best to help!

Give us a call today for additional information about our repair programs.

888.258.0652

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